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Hotels in Los Angeles in general 

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Hilton Los Angeles Airport (Hotels in Los Angeles in general)

mrsbbq

Member Name: mrsbbq

Product:

Hotels in Los Angeles in general

Date: 10/07/00 (49 review reads)
Rating:

Advantages: close to the airport, all facilities you would expect from a big chain

Disadvantages: expensive

Virgin mixed up my flights so they put me in here overnight. The place is vast (like everything in America!) with 1,236 rooms.

There is a beautiful fitness center which is open 24 hours a day, plus an outdoor swimming pool and three jacuzzis.

This is very much a business hotel - with cabin crew and business men everywhere. I was not able to try out the restaurants, but room service arrived quickly and was reasonably priced (for a posh hotel).

On a personal note, the bell boy dropped my bag on the way to my room. Something smashed, and the hotel could not have been more apologetic. They gave me compensation in the way of four times the value of the object, and paid for a limo to take me to Venice Beach the next morning to replace the items. It's this kind of attention to customer care that ensures I always try to stay with the Hilton chain.

Visit their web site for details of massive savings on room rates.

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(6 members total)

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Overall rating: Very useful

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Last comments:
jonyee

- 14/07/00

Nice to hear the hotel are good to you.
mrsbbq

- 11/07/00

Just wait until you read my opinion on Hawaii!!!
travelnotes

- 11/07/00

Now that's what I call customer care. Bet you enjoyed the limo ride.

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