Nile Hilton - Are you just paying for the brand? (Nile Hilton)

Member Name: Lulu101

Product:	Nile Hilton
Date:	16/03/08 (7 review reads)
Rating:

Advantages: Very clean, nice rooms, good views.

Disadvantages: disappointing service

I stayed in the Nile Hilton with my boyfriend for 6 nights, and to be honest i did expect better. All the basics were there and i did really enjoy my stay. I cant fault the cleanliness of the room and public areas. I also used the beauty centre which gave a good service for a reasonable price.
One area that did disappoint my boyfriend and I was the service. We had booked a double room and when we checked in was given a twin, this was explained to us at check in but the receptionsit said that housekeeping would push the beds together to make a double. I agreed happily. However a few hours passed and no one came so i called reception and they said someone would come up to do it. still no one came.It took until the next afternoon for someone to come to do it. We also ordered room service and that was also excpetionally slow, but of good quality.
Another area which i felt slightly unhappy, i used the steam room and sauna one day and was told there was a charge for residents of 70Le (approx £7) per hour. I thought this was quite bad considering how much we had paid for the room.
I would possibly stay here again, however probally for a shorter period of time, as i did feel a bit of an annoyance to staff rather than an important stakeholder. I also felt that i was paying more to be in a 'Hilton' hotel than i was for the service!

Summary: We had a plesant stay but could recommend better!