Fawlty Towers or what (Quality Hotel Chester)

Member Name: Robin Longmore

Product:	Quality Hotel Chester
Date:	16/12/07 (54 review reads)
Rating:

Advantages: Close to motorway, that's about it

Disadvantages: The Hotel in general

I have just returned from a weekend break at the 'Quality' Hotel Chester with my wife and some friends, we had gone for a whopping break in Chester which I would strongly recommend, however, I would not recommend this hotel at all. I have stayed in hotels all over the world and this is one of the worst I have stayed at. Pictures and indeed write ups can be desceptive and in this case they really were. having arrived on the Friday evening, we found we had no water coming out of the shower and the wash basin water was cold. By midnight our friends had to ask to change rooms as they had no water at all, they got a room with a 4 poster bed, but still no hot water and no double glazing, important as the very nosiey disco downstairs went on till gone 1am. We awoke the following morning to still no water in the shower and only cold water in the taps. We went out for the day and when we returned the situation had not changed, lots of excuses and people blaming other members of staff, but no water for a shower. Went down to the leisure area but no staff there and it looked like a bomb site, no clean towels to be seen and changing areas dirty. By sunday morning I was desparate for a shower and had to use the pool area ones which are pretty useless. We didn't eat at the hotel as we were concerned about the cleanliness, but there are some good eating places nearby (Chimneys and The Hooton) we even opted to eat breakfast out! They did reduce our bill, but we should have had it for free with what we had to put up with. I was told by a guy who was working locally and had been there for three weeks that such things are regular occurences and it ofetn gets worse with power cuts and no heating! Stay at your peril.

Summary: Not a pleasant experience