Newest Review: ... up as you will have very little chance of getting one without the Butler service). Beach is lovely, top areas near beach lovely; pizza ... more
Beautiful place; overall ....awful food!
Sandals Royal Bahamian (Bahamas)
Member Name: annie47
Sandals Royal Bahamian (Bahamas)
Disadvantages: Food poor quality/overall not up to standard
Stayed at The Royal Bahamian in February. The positives; a very clean resort and very beautiful place. We had the Butler service and got the exact room we wanted in the Royal Village, ground floor, with a patio, steps away from a mini pool; we loved being here. It's very quiet and relaxing with beautiful surroundings. There was always staff cleaning and up keeping the resort. There are a few mini pools around the village; one other larger pool and 2 other very large pools (Windsor and Balmoral). Almost all the staff were very friendly although it's hard to tell if they were all sincere as I am sure it is the rules that they must help and be polite to guests. In saying that even the gardeners or pool boy were very helpful; I have never seen such helpfulness to be honest. They also all seem to be happy people.
The Butler service is a must; it's very expensive, but all our Butlers were great; Corrie, Raynard, Diane and Yolette; we had a great service from them but didn't actually contact them that much; I think other guests may use them more. The Cricketers; great British food; the shepherd's pie was lovely and the hot wings were delicious. The Cabanas are lovely; if you get a shaded one; they are on the beach and island (you need Butler service to book these up as you will have very little chance of getting one without the Butler service).
Beach is lovely, top areas near beach lovely; pizza place, nice, good pizzas; hamburgers and hot dogs nice. Fire pits nice, but couldn't really get one; other people hogged them and it was a bit noisy at night; I went to one once, but not a good one, a small one and I nearly fell in the pit.
Some Negatives; Most of the food was awful; poor quality, sometimes tough meat, lack of choice in vegetables and potatoes. We went to Gordon's on the pier on several occasions; first time, quite good, 2nd time, tough steak, inedible, 3rd time the gas canister that they cook on ran out of gas; we had to wait about an hour for our main course but by then we had lost our appetite; also I ordered a starter that I was told was like Caesar salad, all it was, was a plate of lettuce with a tiny bit of mayonnaise! We didn't pay for this as we had Butler service; if you have to pay it costs a small fortune, so I don't recommend going there if you have to pay. However, the views are beautiful; the pier is lovely in the evening. Kimonos; the beef and rice and sauces are nice; the chicken poor quality; a group of you sit around whilst the chef cooks on the hot plate; it can be fun but depends on what the people are like around you.
The Crystal room; basically if you want to talk don't go there, everyone whispers; a cockroach was on the pure white table cloth; I screamed but no one even spoke or looked except the waiters; even the waiters whisper. I don't blame the restaurant for this; they can't get rid of every insect and it's nothing to do with dirtiness; I just have a phobia; can't really comment on the food as we never went there after that; but I don't get why you can't speak or have to whisper!
Baccarat; had 2 good meals there, fish and a decent steak; my partner enjoyed his duck; he didn't like the sea food in most places; said the lobster was terrible; Room service; not great; got the wrong things, once came with no knife; breakfasts; ok, but as usual crappy streaky, hard as rock bacon; hash browns that were not hash browns, just burnt griddled bits of potato; No Brown sauce (HP) lucky I brought my own. when I saw they had baked beans I thought great!; when I opened the lid they looked like something the cowboys eat in old westerns; brown and nasty; needless to say we didn't eat them; the omelettes were good but too much orange coloured cheese and it was like gooh; no taste, not at all strong.
The Island; we were given a cabana totally in the sun (not what we wanted) so we sat in the shade by the pool; steps away was the café place (basic foods); next minute waiters came up and put towels over our shoulders!! We were not sitting there naked; I couldn't believe it; I was very insulted by this; all they do is basics food; yet its ok for guests to stroll up to Gordon's on the pier (the supposed poshest place) in grimey jeans or shorts and t shirts; we made an effort to dress up where it was required; we never went back to the island.
Our room was nice but does need some updating; they are not luxurious like at say The Balmoral, but still, the only place we would want to stay in.
I think the cricketers should introduce a nice roast dinner to its menu with all the trimmings. I was very disappointed with the quality of the food overall and came back losing 6 pounds in weight. I expected far, far better food from a 5 star resort that costs a fortune.
The day before our departure we waited over 5 hours to contact a Butler; the phone they gave us was rubbish, about a £5 phone; it didn't work properly; eventually after over 5 hours Dianne turned up, she as very helpful; but this wait was unacceptable.
If you want noise stay at The Windsor; if you want a bit of peace stay at The Balmoral (plus better rooms I think); if you want a lot of relaxation stay at the Royal Village.
I was going to give 4 stars, but I'm giving it 3... mainly because of the food; ... they need a visit from Gordon Ramsay.
Summary: A very clean and lovely resort; food lets it down badly
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