Worst Hotel in Cuba (Sol Club Cayo Guillermo)

Member Name: tiggr

Product:	Sol Club Cayo Guillermo
Date:	21/09/09 (26 review reads)
Rating:

Advantages: None

Disadvantages: Everything.

Just returned from the Sol Cayo Guillermo Cuba. Can honestly say this is the worst Hotel that I have ever stayed in. Rated as a 4* but would be pushing it if it was rated 2* by any Countries standards.
Food was awful. Covered in flies all the time, Chefs wiping their faces and noses on their hands as the Extractor Fans did not work. They then picked up the food with their Hands. My Daughter received several Electric Shocks from the Wall Lights, one of the shocks threw her across the room breaking an Ashtray, she attempted to clear the glass, cut her hand so left it where it had broken under the bed assuming the Maid would clean it up the next day. 12 Days later the glass was still all under the Beds. We all got upset stomachs, after attending the GP on our return we found that we had food poisoning. My Daughter is still off School. She has suffered severe palpitations and tingling in her hands since the shocks. The staff offered to sell us Cigars and Alcohol from under the counter as it was cheaper than in the Shops.
The plates were permanently dirty and chipped in the Main Buffet. Toilets in the Lobby area were flooded out and closed for 2 days.
Linen changed only once during a two week stay.
Room never cleaned properly. They cut the grass one day and all the debris came onto our patio and stayed there for the rest of the Holiday.
Please re-think if you are planning a Holiday to the Hotel.

Summary: Sol Chain should be ashamed of themselves.