Might have been grand once, now just shabby and dirty with poor service (Adelphi)

Member Name: crystaliza

Product:	Adelphi
Date:	25/01/09 (54 review reads)
Rating:

Advantages: Central location

Disadvantages: Terrible service, shabby rooms, dirty

As a regular visitor to Liverpool (originally from there and go back to see family), I had the misfortune to stay at the Adelphi Hotel for a night a couple of years back.

My sister and I shared a twin room, which if I was being polite would called careworn, and if I was feeling less generous I would say was downright shabby. The dust on the furniture was ridiculous, the bathroom looked dirty and smelled and there was a smell of dampness pervading the whole room.

Our Dad had booked the room for us and attached his card details to the room asking us to make ourselves comfortable and use whatever we wanted and charge it to him (we're not princesses, believe me this is a one off and any self respecting princess would not stay at the Adelphi!).

The first problem came when we ordered room service and were asked to pay at the door. We explained that the order was to be charged to the card attached to the room booking and were rudely told that we either paid cash now or didn't have it. We told them to keep the order and went out for something to eat and drink. We complained to the receptionist who said that any further orders would be charged to the card and apologised and we thought no more of it.

The room was booked on a bed and breakfast basis so when we went down to breakfast we duly made our way up to the breakfast buffet and sat down and were promptly asked for our room number. We were then told it was £10 per person for breakfast and we had to pay there and then. We explained that the room had been booked on a B and B basis and therefore breakfast should be included but if there was some kind of error to charge it to the card. The lady who dealt with this did so loudly, in the middle of the restaurant and very indiscreetly and physically picked our plates up so we could not eat until she had resolved the payment issue. I was disgusted and dumfounded. We told her we'd rather not stay for breakfast as she had now handled our food and made us feel rather ridiculous, went to reception to check out and found our breakfast elsewhere.

I did write to the management afterwards and received a ridiculously innefectual response and a voucher for a discount next time I stayed at one of their hotels. Needless to say the voucher went unredeemed!

Summary: I stayed there with someone else footing the bill but would still never repeat the experience!