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Alton Towers Hotel (England)

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16 Reviews

Address: Alton Towers, Staffordshire ST10 4DB / Tel:08705 001100.

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    16 Reviews
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      29.09.2010 11:46
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      The Hotel of dreams,great food and entertainment for all

      WOW! As a family of 6 we've been to Alton Towers a few times, but had not stayed in the hotel, until now. The drive from Newcastle is about 3hours, and over the years we've stayed in a log cabin, travel lodge, local pub and caravan park, but the benefits of staying in the hotel overshine all of these. As soon as you arrive the parking is free, the reception staff cannot help you enough, and even though you shouldn't have your room till after 3, they will store your bags so you can head straight to the park, or soak up the fun in the Splash Landing hotel which is next door. If the room is ready the staff are happy to let you have it earlier. The bedrooms are pretty standard, but you have tv with sky and option to buy movies. It is possible to upgrade to a theme room eg chocolate room, which we seen which would be great for a special occasion, and has little freebie chocolate bars. There is tea and coffee as well as biscuits provided free and shower gels and soaps. You can either use the monorail to get to the park, or you can walk through a woodland walk which takes about 20mins, it isn't suitable for pushchair or wheelchair users. The park is also available an hour sooner for hotel guests and breakfast is included. It is self service and you can eat as much as you want, it caters from full english, to cereals and crossants. In other words theres something for everyone again the staff are very helpful and nothings to much trouble. Look in the newspapers for special offers and also ask if they'll price match if you get price on net cheaper. You can also charge things to your room, so saves carrying cash around. In addition the restaurants within the hotel do special deals eg carvery 9.99, they also have less formal dining where you can get a sandwich from the bar,or a pizza from snack bar. The gardens around the hotel are lovely with a walkway, pond and ducks, you can even buy some food to feed them. All in all a lovely treat that both the adults and kids will love! Let dad take them to the park and ladies treat yourself to the spa, its fab and I highly recommend. Enjoy!

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        17.04.2010 22:27
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        A great experience for all ages.

        I have stayed at The Alton Towers Hotel a few times, twice with a group of friends and once with my family. I last booked into the hotel in October 2009, during a Halloween tour of UK theme parks and attractions. Alton Towers Hotel is Alton Tower's original theme hotel. You can get rooms suitable for families, groups of friends and even 'sleep-over' rooms for large groups of kids. The venue has great wheelchair access and generally seems suitable for most people, whatever their circumstances or needs. Aside from the standard rooms, there are theme rooms, which cost a lot extra, but offer a fairly unique experience. Each time I have stayed, I have opted for a standard room and shared with one other person. The rooms have always been a very satisfactory. They are clean and light, with televisions, tea and coffee making facilities and a bathroom which includes a nice, large bath and power shower. The beds are a little uncomfortable, but bearable. The hotel has some great touches and facilities. The hotel building looks impressive from the outside. There is an impressive water feature near the entrance, as well as a well-presented car park, which allows for easy arrival. The check-in service is quick and efficient. The hotel has one bar that stays open until around 12. If you are a night owl and want to stay up later, you can make the short walk over to Splash Landings (without going outside) and use their 24 hour bar. The biggest disappointment with The Alton Towers Hotel was the quality of the food at the hotel's restaurant, as well as a very poor standard of service from the waiting and booking staff. The food is edible, but it is a long way from gastronomy. Clearly a lot of thought has been put into the general appearance of the premises and this shows. The hotel has a fun feeling and some impressive features, such a the haunted lift and a large 'hot air balloon' statue standing in the middle of a magnificent stairwell. The gardens are large and well kept, with a large terrace for a nightcap or early coffee. There are fun things to keep the kids occupied, including a video games arcade and a number of games in the gardens. The hotel often plays host to entertainers, ranging from cabaret singers to magicians. One of the greatest pleasures of staying at this hotel is the exclusive woodland walk entrance to the theme park. As well as getting tickets as part of your booking package, you are entitled to use the secret woodland entrance, which will put you at the heart of the theme park within 20 minutes. This also makes returning to the hotel during the day very convenient. As well as this, there are other benefits, such as the convenient proximity of the Alton Towers crazy golf course. As I mentioned, I last stayed at Halloween and when I arrived, the hotel was fully dressed for the occasion, complete with dozens of pumpkins, a boiling cauldron, cobwebs and staff dressed at vampires and zombies. The guests at the hotel also received exclusive access to a halloween 'walk through' attraction, staged in the grounds. This was an impressive and enjoyable experience, that was well worth the very long queue. The quality of my last visit to the Alton Towers Hotel was significantly damaged by the hotel's decision to put me and my friend in a room that was next to one of the hotel's themed Karaoke party rooms. This room was filled with young teenaged girls (may be ten 13 year olds). The room had an adjoining door to our room, so clearly our room was intended for the parents or guardians of the children. This door was actually unlocked when we arrived and one of the next door girls walked straight through into our room. It is questionable as to how appropriate it was for the hotel's management to put a group of young girls in a room like this, when the room connected was occupied by strangers. It is also questionable as to how they could choose to host unconnected parties in the room, who would be expecting a good night's rest, but end up listening to Karaoke into the small hours of the morning in a poorly soundproofed room. When we complained to the hotel management, we were offered a 10% discount. We declined this and asked to be moved to a different room instead. At this point the manager became quite abusive and told us he was withdrawing his offer of the 10% discount. He was generally rude and seemed very unconcerned that we had spent nearly £300 on a room that we couldn't use properly. He explained that the hotel did not give a guarantee that customers would be able to sleep in the rooms they book, which seems a very odd reply. The following morning we were informed that we could move rooms, which we did. On the whole, I would continue to recommend the Alton Towers Hotel to anyone. The experience of staying at the hotel is amazing and uplifting. I would recommend you request a quiet room in advance though and don't get too excited about your evening meal if you are eating at their restaurant.

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        06.06.2009 23:39
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        You must take the time to go - you won't regret it.

        I first stayed in the Alton Towers Hotel last year with a works conference, all of the delagtes were split between the two hotels but I stayed in the main Alton Towers hotel. I enjoyed my time here so much I returned with my family for one is their Christmas weekends - what can I say - magical. Undoubtedly expensive (£210 for one night) but if your never going to make it to Lapland consider going here instead. The check-in time is late afternoon but you can arrive earlier in the morning and get going on the attractions. Dinner was included in the price but you need to book a time slot on arrival so the earlier you do this the better as you don't want to be tool late with little ones. The hotel foyer entrance is absolutely fantastic with the centre piece being Sir Algenons pirate ship with hot air balloon - spreading from the foyer floor down to the bar / restaurant floor. There is a Santa postbox in the foyer and if your child writes a letter and puts their name and room number and posts before 10pm they will get a letter from santa back the next morning posted under your room door. The facilities for the Christmas event - they have reindeer which you can stoke and take your pic with, Santa is there of course and you have to book a time slot for him, at the hotel, then you queue and one of his elves will lead you down to Santas temporary UK base, this is a very genuine looking Santa, my daughter at this point was completely awe struck and in traditional Alton Towers style and format your child / children and even the parents can have their picture taken - you then have the option to buy this or further copies. There was also a hot pork bap stall outside, staying for the night means you have full use of the Splash Landings park and can also play 9 holes of Extraordinary golf (its an 18 hole course) for free - this crazy golf course is based on the Alton Towers rides and was great fun. There was also the elves playground (basically funfair rides) for little ones which is free with their wristbands given - these however were never checked. In the evening there was a family disco in the conference facility area that connects this hotel to the Splash Landings hotel. There was also a pirate show by Sir Algenons ship (this show is on all year round as I also saw this whilst there with work). The rooms are spacious, our room had a double bed and bunkbeds in along with TV, hairdryer and all the usual facilities you would expect from a hotel of this standing. I prefer the Alton Towers hotel to the Splash Landings one, the whole experience and finish is more magical. The environment here is magical - as though you have stepped into another world - take the time to take your children - you won't regret it.

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          12.05.2009 13:14
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          A fantastic treat

          A week ago today I set off on a mini adventure with my fiancé! The mini adventure was a two day, 1 night trip to the Alton Towers Resort. We were staying in the original Alton Towers Hotel (the Splash Landings hotel was around the same price but more child-orientated) and included in our package were tickets for the Alton Towers theme park and Splash Landings water park for the duration of our stay. The Hotel room itself for bed and breakfast was £128 for the two of us for 1 night; we then used a promotional code from The Sun newspaper which cut 50% off this amount. The theme park entry is usually £36 pp per day but if you book in advance this is reduced to £29 pp per day, the water park entry is £14 pp on top of this. The deal then is that if you are booking the hotel stay at the same time you get 2 days for the price of one for both the theme park and the water park. (Child prices are obviously less) I'll try not to waffle on but there are a lot of factors to consider in a hotel review so bear with me! Arriving at the hotel ------------------------------------ We had been to Alton Towers before but never stayed at the hotel so were hoping finding it was easy enough, once you get to the Alton Towers gates you imply follow the road round all the way, don't turn off! It was sign-posted so we got there quickly and easily. First impressions count.... our first impression was on a rather windy and wet morning but still the magic was there! The hotel is a gorgeous big building with a massive fountain in front of it, for those that don't know the hotel is based around the travels of adventurer and explorer Sir Algenon (whoever he is!) Inside was just as impressive, a hot air balloon rises up from the floor below in-between the wooden spiral staircases winding around the reception. We were met by a porter, dressed in the old fashioned gear and checking if we knew what we were doing and were ok. Check in is any time as long as your room is ready, check out is 10am so when we arrived at 8.50am we knew our room wouldn't be ready and just went to the booth in reception which above it said 'ticket collection' presuming this would be where we picked up our tickets for the theme park and waterpark. Now the next member of staff was 1 of only 2 who didn't go out of his way to help us, he said we couldn't collect them there despite the fact I had printed the e-mail confirmation exactly as it was sent he said t was missing the number he needed and we'd need to go queue at the park entrance and wait for admin!! We took a chance and went across to reception and they said we could collect our tickets there and that was that, we were relieved we wouldn't have to queue and wait! The staff at reception gave us an envelope containing the theme park tickets for both days and the water park wristbands. We were told we could leave our bags with concierge and they would put them in our room as son as it was ready, we thought this was a nice touch and were looking forward to returning to the room to find the cases waiting, sounded posh! To get into the theme park you just follow the signs for the monorail which runs every five minutes or so to the park entrance. If you are feeling less lazy you can walk the pretty woodland walk which takes around 15 minutes from hotel to park. Fast forward a few hours in the theme park and we headed back to the hotel and went to reception to collect our keys, the staff there were very helpful and told us everything we could need to know; all about the restaurants we could eat in, opening times, check out etc and also about the early ride times on certain big rides for hotel guests- the park usually opens at 10 but hotel guests can go in from 9 and ride on the following rides before any big queues build up; Oblivion, Enterprise, Mutiny Bay, Duel, Runaway Mine Train, Haunted Hollow, Rita and Sharkbait Reef. We were then given our key card in a little Alton Towers wallet and headed up in the lift to the room. I had read other reviews before we went and so expected what was ahead of us in the lift, I hadn't told my fiancé and he was little shocked...I don't want to spoil the surprise but believe me the fun doesn't stop in the lift! The room ------------------------ The key card worked first time which is a miracle in itself! Our cases were as promised waiting inside the room for us, the room itself was spotless and styled in the adventurer style with little compasses on the headboards and mirrors and a very cool carpet. We had chosen a standard room but you can also go for themed rooms at a higher price but our room was themed enough for us. The bathroom was gleaming clean, I have a thing about bathrooms and as we checked in I heard someone complaining about theirs so I was a bit worried but was relieved it looked as clean as my own. As well as being clean there were added goodies; a full size Original Source shampoo and conditioner, Imperial Leather Foamburst shower gel, Imperial Leather soap and a little Nivea bubble bath. V. impressed! Next important part of the room, comfy bed? Tick, we had a quick lie down to check it out and it felt gorgeous, we were informed by the sign on the door that it was a Silent Night bed. The room was warm enough but there was a thermostat so we could have warmed it up or cooled it down as required. There were a couple of drawers and a clothes rail, not a proper wardrobe but we weren't bothered as we only needed to hang up Nicks shirt for the night and a dress I'd taken, we laid the rest of our clothes on the spare single bed. The restaurants --------------------------- There is a restaurant in each hotel, as a guest at either you have access to all the facilities within each. The two hotels are joined together by corridors so you never have to step outside to go between the two, it is a bit of a maze though so beware you don't get lost as we did on more than one occasion! In the Alton Towers Hotel we had the Secret Garden restaurant, we had a quick look at this menu but had been recommended by a friend that we visit Flambos in the Splash Landings Hotel. There is also a snack bar called Ma Garritas in Splash Landings which sells pizzas and toasties but we fancied a proper meal. The Secret Garden is a brasserie type restaurant; it overlooks the beautiful gardens of the hotel. You have to ring up from your room phone to make a booking to eat here. An example of the menu: Starters were around £4-£5 each and included Soups, Pate and Garlic mushrooms. Main courses were around £10-£12 and included Steak, chicken and the vegetarian option of tomato pasta (something I am getting bored of as all restaurants seem to only offer this!) As I said we decided to eat in Flambos Exotic feast this was just off the reception area of Splash Landings. At this restaurant you just turned up and were seated, it was a lot bigger than The Secret Garden. In Flambos you help yourself to a 3 course buffet. For the starter there was a choice of 2 soups; mushroom or tomato and freshly baked bread rolls. For the main course there are tonnes of choices; a Chinese section including noodle dishes, rice, sweet and sour chicken and stir fried veg, an Indian section which included Samosas( meat and vegetable options) tonnes of curries, poppodoms and naans, a childrens bit with pizza, chips, chickens nuggets, garlic bread etc, a huge salad bar and finally a massive carvery with a choice of 3 meats, roast or new potatoes and about 6 vegetables. For dessert you had the choice of pastries, cheesecake, chocolate fudge cake or my choice a chocolate fountain complete with Turkish delight, fruit and mini donuts to dip in! The food was absolutely gorgeous but we both ate far too much! It was an all you can eat for £16.95 per adult, you just paid for drinks on top. The drinks were a reasonable price, around £1.60 for a decent sized glass of Coke. Our waiter (who just cleared the plates away and brought drinks) was a lovely Polish man who couldn't have been more helpful! All dirty dishes were cleared away promptly as we helped ourselves to the next course. As I mentioned earlier there were 2 members of staff that weren't great, we encountered the other one in the restaurant; a waitress took our full drinks away as wree getting our food even thought the table had a 'occupied' sign on it and then when she helped our waiter to clear the table she put all the other dirty dishes on our table as she stacked ours up which I didn't like! Entertainment ------------------------- In our hotel there were both childrens and adults entertainment, in Splash Landings it was all for children so we stuck to our hotel for the evening. The childrens entertainment was a clown at 7pm but we wree eating at this time so I can't say if it was any god, the adult entertainment started at 9pm and was a singer in the bar area down a floor from the reception. He was only on an hour but was decent enough singing classics everyone could toe-tap to! The bar was slightly overpriced for 'normal' drinks, a pint of beer costing around £3.50 and a vodka and coke the same. Cocktails thought were better value, coming in a huge glass and costing around the £5 mark, I sampled one (can't remember its name lol) and was nicely merry half way through!! I am a bit of a lightweight but they definitely weren't skimpy with their measures, the bar service was very slow though. We stayed in the bar about an hour after the singer had finished and then went into the gardens for a bit of an explore. The gardens themselves are gorgeous, landscaped with fountains and steppingstones everywhere. We then went up the room and got a lovely nights sleep dreaming of breakfast! Breakfast ------------------ As I mentioned a full breakfast was included in the package price. You had the choice of either restaurant for breakfast, they were both serving the same menu and as the Secret Garden was a bit posher we decided to eat there! The restaurant was really lovely and the food was to die for! It was self service again, the waiters just brought tea or coffee to your table for you. There were tonnes of different sections; a juice bar with a choice of around 6 juices, a pastry bit with croissants, Danish pastries, pain au chocolat, baby muffins....Mmm, Tonnes of cereals all in the mini boxes, a place to toast your bread and of course the Full Eglish Breakfast including everything you could imagine minus fried bread sadly as its my favourite bit! We again stuffed our faces and then when Nick decided he was going to get on Oblivion in the early ride time, I was worried his breakfast would make a re-appearance but thankfully it didn't. The breakfast was so huge we didn't want anything else to eat till about 3pm (which is odd for us believe me) lol. Checking out --------------------------- Before we headed into the park for the second day we had to check out, this included handing our key in to one of the many porters around the reception area. Simple and quick. There was a questionnaire to fill in too if you had the time. All in all the break cost us £150 plus around £50 for food and drinks so it wasn't a cheap night but it was highly enjoyable. It's lovely as a treat but with a family it could get very expensive! Thanks for reading :)

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            28.09.2008 10:02
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            Enjoyable family short break

            Stayed at the Splash Landings Hotel in September with my daughter (3 yrs) and my husband. Checked in quickly but room wasn't ready so had to wander around the grounds until it was. The grounds were very well kept I have to say and my daughter enjoyed looking at the ducks and fish in the lake. The room (family) was of a good size with a double and a single bed, it over the looked the gardens at the back which was nice. The room was clean but pretty basic. The food in the restaurants was good, as was the evening entertainment. It was a bit tacky but if you took it all with a pinch of salt then it was very enjoyable!! The breakfast was a particular highlight, with an array of hot and cold foods. Great to get stocked up with calories for day in the pool or in the park. All in all it was a great stay, the hotel is a great base for the park and the swimming pool and I would highly recommend a stay.

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              08.08.2008 21:39
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              A fun filled adventure awaits you at this incredible hotel!

              Recently I stayed at 'Splash Landings Hotel' at Alton Towers theme park with several of my closest friends. I have to say that the whole package was unbelievable, a very enjoyable weekend away. <--First Impressions--> I suppose the logical place to start would be my first impressions as I wandered in through the Hotels entrance, arriving in a beautifully themed reception area with a fantastic birds-eye view staring down over splash landings very own indoor adventure swimming pool! - Incredible, I was truely amazed at how much work had been put in to make this area really magical. Children and parents a-like gasped as they walked in through the entrance for the first time, and I was one of them. <--Service--> Generally, the people working within the Hotel were very professional, well-dressed and helpful. However, we did come across a minor upset when trying to sign in at the reception desk. Included in our hotel package (ordered online through the Alton Towers website - www.altontowers.com) we were promised free access to the indoor swimming pool, but this service wasn't given (despite a minor argument with the receptionist) - we ended up having to pay a price of around £7 per person for one evenings swim. I have to say though, after a reletavely bad start, everything from that moment on was perfect. <--themeing--> I believe this to be one of the hotels major highlights. The themeing consisted of a creative sea-side style, with wooden flooring and imaginative, colourful carpeting - A sandy beach look, with crashing waves and the odd crab appearing down each hall way. But it didn't stop at floors; all doors, walls, window-frames, tables, chairs, desks and ceilings were of the same wonderful theme. And if you didn't know... Splash Landings is also connected to the origional Alton Towers Hotel by hallways and passages, so as you walk from one building to another the carpet will gradually change from beach to usual hotel carpet in 20 paces! <--Rooms--> Our room consisted of one bunk bed and one double be (basically a family sized room - What you will expect to find if arriving in a party of between 2-4 people). We were equiped with the usual freebies: Shampoo (origional source shower gel), biscuits, tea, coffee, milk, a kettle, television (with extra channels, on-screen games and an alarm), A keyboard for controlling the television, a desk, clothing storage, pegs and finally a large mirror. The bathroom came equiped with a decent sized bath, sink, mirror and toilet, so there was litterally no need to leave your room. I was very happy with this great collection of goods, the beds were comfortable and spacous and all the objects mentioned above worked and tasted very nice indeed! <--Meals--> Evening Meal - After a fun filled day at the theme park we arrived back at the hotel, collected our bags from the lobby and made our way into the restaurant where an 'all you can eat' meal deal was offered for just £10.00! There was a great range of food and drink arranged in a buffet type setting. it was nicely prepared in clean silver trays (some being heated for the meats, vegetables and other hot foods). The table we found seated 8, and though the restaurant was pritty packed the area was spacous and tidy. After tucking into our meals, drinks were ordered and we sat for a comfortable hour or so, talking away the time. Because of the wide choice in food, everyone was content, my dish being particularly nice. Morning Meal - Our breakfast was rushed, but it needn't have been. We were so eager to flounder back onto the theme park that we decided it best to spend just 10-15minutes on our morning meal, then catch up at lunch. Breakfast was of a similar setting to the previous evenings meal: Buffet style (though there were considerably less people there to serve you - And equally less people eating) , this time our meal was free (included in the package) and it was once more an 'all you can eat' deal. The food was great. English breakfasts, serials, breads and pasterys could be chosen at your liking. endless supplies of apple juice, orange juice and water were also included. <--Accessabillity--> Access to the park from the hotel entrance could have been made easier. There are several options here: wait for the next bus to transport you safely into the park, catch the monorail (and wait in usually large queues), or simply walk your way up to the parks entrance area. After waiting for a bus for too long we decided to take the walk. It was snowing. A cold breeze blew down the path we walked and I have to say it wasnt the most practical way to travel. If you can stand to wait for better transport, then do, unless the weather is considerably better than it was when I was there. <--Prices--> Take a look at this website link for information on Splash Landings great prices and deals... http://www.altontowers.com/pages/prices <--Extra information--> Take a look at this website link to find out more about Splash Landings Hotel... http://www.altontowers.com/pages/staying-over/splash-landings

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                07.08.2008 11:58

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                Splash Landings HotelVisited August 08, with my family, arrived and checked in quickly. Our room was a family room good sized, quiet surroundings, decoration was colourful and cheery, went well with Carribean theme. Very noisy at night children running down the corridor and tvs on loudly, not well soundproofed. Restaurant Flambo's very overpried adult to eat was £16.95, teenager £10.50, but nowhere else to eat. Waterpark is not included in the price unless booked a pakage, its £13.00 each but after 5 its £6 which is worth waiting for as park is opened until 8.00 master blaster slide is good fun and outdoor jacussi is very nice. Overall I would not stay here again as it is very overpriced.

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                31.07.2004 21:02
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                It was my pleasure to visit the Splash Landings Hotel in May - what a great concept unique in britain in my opinion. The Splash Landings Hotel opened only a few years ago next to the Alton Towers Hotel and is located inside the Alton Towers theme park - the uks biggest and in my opinion best theme park. Incorporated into the hotel is Cariba Creek the uks first hotel waterpark. I stayed for two nights with park access for three days. The hotel itself is well laid out with reception, restaurant, access to Cariba Creek, bar, shop and games room all centrally loacted with rooms on two seperate wings of the building. The hotel throughout is Caribbean themed and the the sounds played through the PA system gives you a real feeling of being there. The rooms do not lack detail either whether its the wall decking, rope banastades or coconut lampshades this is as close to the Caribbean without steppig off the British Isles. All rooms either sleep a family of 4 or 6 with a combination of double beds and bunk beds. In addition rooms have bathroom with bath and power shower, toiletries (we got Imperial Leather stuff), TV with some Sky channels and access to Alton Towers info channel, hospitality tray and desk with chair. Although pleasent for 2 people the rooms are not huge and are not helped by the large bunk beds. Our room overlooked the outside pools of cariba creek waterpark but some did overlook the expanse of the carparks (not very Caribbean if you ask me). Food is served in the restaurant which is built around and overlooking Cariba Creek waterpark. For both breakfast and dinner the restaurant serves a buffet selection and what a buffet at that!! Basically eat as much as you want, take as many plates as you want type scenari o - and you are encouraged to do so!! Breakfast is included in the price although dinner is extra at £25 per person which is not particulary cheap for buffet style, althougth the food was excellent. Try the pork and Apple Sausages (yum yum)!! Cariba Creek not as good as some indoor waterparks possibly because the outdoor section was closed either due to the weather or due to a lack of lifeguards (not sure on that one)! In saying that the theming was excellent and for kids and big kids alike many different things to do and play with (water cannons, water buckets, flumes etc). Being in the Alton Towers park meant that all the entertainment was only a mono-rail ride away. You get park passes for the duration of your stay and can come in and out as many times as you want. You also get free access to Cariba Creek throughout your stay, but is restricted on arrival and departure days. You also get early access to the park via the woodland walk and a number of other offers included with your welcome pack. Overall it is expensive but is in comparison to similar graded hotels in the Staffordshire area. Not for every taste but I will certainly return!!! Top Tips: 1. Arrive early to make the most of you park passes. 2. Cariba Creek is quieter during the day. 3. Book breakfast and dinner times at the restaurant reception. 4. Ask for a pool side room if available. 5. Utilise the park early access offer. 6. Visit off peak if at all possible.

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                  01.04.2004 04:55
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                  Visited Splash Landings hotel for an overnight stay last October. Arrived at lunchtime, checked in and then went straight to the Alton Towers theme park. The monorail is located at the hotel and we were in the park within minutes. Alternatively you can walk there on a designated woodland walk available to hotel guests only. After an early dinner, went straight to the water park which was open until 10pm. The water park is wonderful with enough activities to entertain all ages. You could easily spend an entire day in there and adults and children alike will really enjoy it. There are little play pens that you can put infants in and a special area for very young children. The hotel is connected to the Alton Towers hotel through a walkway and you can dine in either hotel. The food prices were as you'd expect for a captive market. I think we paid £14 for a curry and about £18 for a steak meal. Portion sizes were reasonable and there was a set 3 course dinner and separate meals for children available. Breakfast was a set price and was eat all you could. You need to book your table in advance as the place gets booked quickly for the early settings. The atmosphere in the hotel was very Caribbean and the bedrooms were decorated in the same theme. The room size was not particularly large. A double bed and bunk beds is the norm and we had just enough space to put a travel cot between the beds so it felt quite squashed. You get certain benefits for the theme park from being a hotel guest as such as fast track access but note this access was only available on 4 set rides. You could also get into the park about half an hour earlier than non guests and most people chose to enter the park earlier by going on the woodland walk with the hotel staff. You meet in the foyer and it is a very easy stroll. We had a pram and is was easy enough to push through the woods. The hotel is not a cheap place to stay but there is often special offers available on midweek breaks available. If we go again, we'll stay for 2 nights as we thoroughly enjoyed our stay there.

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                    31.10.2002 00:14

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                    great hotel! - Advantages: themed rooms!, music lift!, entertainment and breakfast! - Disadvantages: none!

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                    26.08.2001 00:36
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                    Amazing, Stunning an experience well worth the money. Beautiful, Fun, Exhilarating, enchanting. Well you ask what am I talking about, it’s the Alton Towers Hotel. In the last 21 years Alton Towers has grown from little more than a funfair set in 50 acres of gardens, into world renouned theme parks with some of the most innovative rides. Currently the theme park has numerous features, hundreds of rides, including the oblivion, Nemesis, Water Rides, Kiddies Rides, Garden Parks, and much much more, including a hotel. Anyone who has been to Alton towers will know that, especially in the summer holidays, you can expect to wait 1-2hrs for the most popular rides, if not longer. In which case, if you arrive at opening times, (8.30am, Rides 9.00am) you will be able to fit in around 5-6 rides, not including lunch, exploring the fabulous gardens, going on the cable cars, and looking around the shops, before the rides stop at approximately 6.00pm. So to make the best of your time at Alton Towers I would recommend making it a 2day trip. There is a variety of ways to do this, including local bed and breakfasts, hotels and holiday homes, all of which are advertised on the Alton towers web site, www.alton-towers.co.uk. But these are the only ways you can also stay at the Alton Towers Hotel itself, which is situated the opposite side of the Alton towers gardens, and what a hotel it is!! The prices range from £100 for a room for four, to over £200 for a spectacular room for 2. The price includes breakfast and offers excellent restaurant facilities for evening meals at a reasonable price. (These are off peak prices, they can double in peak seasons) All the rooms are themed, from Betrix Potter and pirates, to Coca Cola and Oblivion. Most rooms has adjoining doors, meaning large groups of you can go and still have the fun of sharing rooms, with the ability to have them private as well. All bedrooms have there own funky decorated bathrooms,(with bath, shower, towels, toiletries, toilets and sink,) television, room service, hairdryers, cuddly toys, tea and coffee making facilities, and in addition to all that the more exclusive the room the more facilities available. As the park is closed at night you are probably wondering what facilities are available for the evening. Well, you have the option of using the large indoor swimming pool, with Jacuzzi, spa and sauna, at no extra cost, or you can sit in the central bar filled with live entertainment. Although the prices were a little higher than average pub prices, there over a full range of drinks with a large cocktail list, with some of the nicest cocktails I have ever had. If you do not want to sit amongst the hustle and bustle of live entertainment, there is a large seating area outside next to the bar, with beautiful ponds, lighting and scenery. In the morning after breakfast you can catch the monorail, or take a scenic walk through the gardens to the park for early morning opening, exclusive to the hotel guests, of the most popular rides. That’s if you haven’t had too much to drink the night before! My experience at the Alton Towers Hotel was fantastic and you really are caught up in the magic. Two friends and I took my boyfriend for his 18th birthday and the moment I walked into the hotel loved it, with everyone in costumes, the magical music, the lifts, the stairs. I wont go into details or there will be nothing left for you to explore, or discover. All I can say is it was a trip worth going on and I’m definitely going to do it again. One thing I recommend is go in early may, when schools are in full flow the rooms are at off peak prices, and queues were very short for all rides. An experience you shouldn’t miss.

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                      11.07.2001 07:34
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                      This was the sign that greeted us on one of the lifts on a recent trip to the Alton Towers Hotel. Lifts breaking down are not a problem, it can happen to anyone, but normally you get a big Out of Order sign stuck up. Not the Alton towers hotel!! "We're sorry. This lift has temporarily run out of magic" it said. And magic is what you get. These are no ordinary lifts. Get in them, and they go dark, lights flash, loud music plays (it can be the nemesis or oblivion music too). Great, although our baby got a tad scared, but was fine after a second or two. The lifts fit in nicely with what is a great hotel. We stayed in an Explorer room, and the people with us stayed in one of the Garden rooms. These two styles of rooms are the standard ones and were the cheapest at £109 a night. The themed rooms such as the Chocolate room or Coca-Cola room were about £250 a night, but also hold 2 adults & up to four kids, where the standard rooms hold 2 adults & 2 kids. The rooms were functional. We had a cot in ours as well (supplied by the hotel, just like we asked for), so space did become a bit limited, with a double bed, and bunk beds too. The explorer room is decorated as you would expect with pictures of flying cars and various other things (these pictures follow the theme around the whole hotel of Sir Algernon's, I think, travels around the world). it also had a pirate boot lamp which my boy loved. The Garden room had a watering can lamp. If you have kids with you, you get a quite simple treasure hunt when you check in, and the kids can do that (it is within your room) while you unpack. My 4 year old solved it quite easily and was rewarded with quite good treasure. Adults can have treasure in the room as well, because when you book, you get a brochure of things to have in the room on arrival like a teddy for a loved one, a single rose, champagne etc. They cost and are not particularly cheap, but they are a nice tou ch. You can also pre-select the message on the TV screen on arrival, which was a message from Barney for our kids, exactly as we had put on our booking form. The rooms were clean, the bathroom was well-stocked (you can even buy the range of bathroom products they supply from the Hotel shop), and the view was excellent. We had a waterfall under our window, looking out to the pond and fountain, and the giant chess set on the patio. Breakfast (continental, extra £4.95 for a cooked one. Incidentally, the token you get if you pay the extra £4.95 is great, and different. i wont spoil it for you though) (and lunch i think, we were never there for lunch) was included in the price, but we had to pay for dinner. The restaurant is nice as you are welcomed by a giant talking/laughing tree, and on our first night the service was first class. The second night wasn't because the girl was obviously new, so we had to cut a bit of slack, since we all have to learn somewhere. The menus follow the travel theme, as they unroll like treasure maps, and the kids menu is a pirates hat. The food was good, but considering we had no idea where to go for food anywhere outside the hotel as it seems to be in the middle of nowhere, it was quite expensive. Our meal on the first night was £115 for 4 adults and 1 child with 2 carafes of house wine, so about £20 to £30 a head is what you should expect. the quality of food was good, and was served pretty quickly. You need to make sure that you book Dinner, and Breakfast as soon as you can though, as they get busy. You can enjoy your stay cashless if you require. You are given a Charge Card on arrival, which you can even use in the Hotel shop, and then settle your bill at the end. Alternatively, just have it so you pay cash. it is up to you. Extras. There was enterainment at night,, consisting of a comedic character (man in a dress) and some singers who were OK. The alcohol flowed freely, but again wasn't cheap. The soft drink machine was set at £1.10 for a bottle of coke as well, which was a bit dear. Tere is a kids club, a games room with arcade machines, and a pool. We didn't use the pool as they restrict the numbers, and you have to book. As part of being at the hotel, you can get slightly cheaper Park tickets ( about £1 cheaper) but more importantly you get XRT. This allows you entry to the park at 9am instead of 9.30, and allows you to ride either Oblivion or Nemesis before other people come in the park, which is great. Word of warning though. If you choose Nemesis, the woodland walk (you go by monorail to Oblivion) is a lot longer than you first think, but as a plus, it takes you past the building site for SW5 (the new rollercoaster for 2002) so you can try and grab a wee view. Remember and book an early breakfast though if you are taking advantage of XRT. Hopefully, this will give you an insight into a fun packed place, where a bit of thought has gone into making somewhere different, and making it worthy of being the official hotel for what is arguable the best theme park in the UK.

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                        19.06.2001 01:44
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                        If you're looking for a special treat for your children(birthday or whatever)or just fancy something special for you and your partner, then I strongly recommend a night at the Alton Towers Hotel.Although the cost of a nights stay appears to be a little pricey, at over £100, I feel it is well justified.The hotel is spotlessly clean throughout, and the staff, in their old-fashioned, porter and chambermaid outfits, seem determined to make your stay a pleasant one.They did make a slight error with our payment, but gave us 2 extra free tickets to the park as compensation- we were given 2 free tickets as part of the booking offer at the time.There were various themed rooms available,at various prices,such as the 'nemesis' and'chocolate' rooms to name but a few.We opted for the 'explorer' room, the cost for which was £109 for 2 adults and 2 children.The cost of these room depends on peak and off peak times. This included a continental breakfast which amazed us, so much choice. The children loved the fact that a huge teddy bear in pyjamas came into the breakfast restaurant and gave them a big hug. The room had en-suite bathroom and tea/coffee facilities, and there were hidden explorer packs for the kids to find via a set of clues. There was a tv in the room also, and for a small charge, the kids can play nintendo games.The hotel itself has a swimming pool which we did not use because we did not know about it. There is also a licenced bar, gift shop, games room, restaurant, and live entertainment. Entry to the hotel is from 3pm but you really need to be here as soon after that time as possible to enjoy all of the facilities.The room need to be vacated by 10am, an ideal time to go straight to the Alton Towers park. Residents to the park can access the park from 9.30 via the woodland walk. It is advisable to wear a good pair of shoes as this walk is rather long and sometimes wet. This avoids the queue for the monorail entrance. Having 1st thought th at the price was a bit hefty, we cannot wait to go back again soon.

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                          14.05.2001 20:25
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                          Having just come back from a trip to the marvellous Alton Towers hotel with 4/5ths of my kids I thought I would let other parents out there know just how easy and relaxing it is with kids. My children range in ages from 15 weeks to 11 years during this visit our eldest child was left behind at home as she had just been on a school trip to disney we felt this should be a treat for the rest of the family. Initially we phoned for a brouchure this took a while to get through as the lines were busy. It came the next day and was comprehensive and informitave so we booked that day we paid using a credit card over the phone although I beleive you can use other forms of payment either cash or cheque on arrival at the hotel. The rates are a bit on the steep side, A family room for 4 is between 109pounds per night and 139 per night depending on when you go and contains a double bed and either 2 singles or a bunk bed and can be themed as a garden or explorers. A family room for 5 costs between 136 and 173 per night and contaqins a double, a single and bunk beds.And is available as an explorer room only. There are also several themed rooms which sleep between 2 and 6 people. The princess and Arabian night suites sleep 2 and cost between 235 and 260 per night.And contain a king sized bed. The Coca Cola fizzy room costs between 260 and 285 per night and sleeps 5/6 it contains a double bed ,bunk beds,and a sofa bed.Also there is an unlimited supply of Coca Cola via a pump in the room. The Chocolate Room contains 1 double bed bunk beds and a sofa bed and also sleeps 5/6 and costs the same as the fizzy drink room but this one contains a supply of chocolate. There are 2 other big themed rooms called Nemisis and Oblivion which both cost between 260 and 285 per night also and sleep 5/6. The last 2 themed rooms are based on a beartrix potter theme either Peter Rabbit or Benjamin Bunnya nd they sleep 4 people they cost 170 to 195 again depending on what time of year you go. Phew!!! On arrival at the hotel you can pull right up to the front door where you will be met by a suitable attired bell boy who will load your luggage on to a trolley to be taken to your room after check in. Your car can be parked for you or you can do it yourself it is woth looking at the fountain flowers and stone statues before you go into the hotel they are spectacular and the foyer has ever such a lot to look at from the check in desk to the lage elephant and nook with lots of different clocks. After check in use the lift it is fabby.. We stayed in an explorer 5 and there was more than enough room to fit our travel cot in as well as all the beds. The hotel will provide a cot at no charge but we prefer our own. In every room there is a secret drawer for the kids and they are given a clue as to where it is at the checkin desk .In it there is a tresure (which is not edible we have a child with allergies) a large resident teddy and enough things to look at to keep the kids happy while you unpack we hid the controller that allows you access to the computer games on the tv(there is a charge for this). The bathrooms are fine and well fitted out there were plenty of towels and there was also a small gift in here for the children. The facilities at the hotel are marvellous there is a pool with spa and jaccuzzi as well as a sauna you have to book times for swimming they are available every 3/4 hour the pool is clean and well supervised there are towels supplied poolside. There is a kids club thing that will keep the kids occupied from 2:00pm untill 10:00p.m and then they can join you in the bar to listen to the excellent singers untill 11:00p.m. the bar remains open untill midnight.The hotel offers a baby listening service wich is free and easy to use the only draw back is the phone is upstairs from the bar and resteraunt. The ga rdens are amazing and there is a large out door chess set. There is a continental brekkis which have to be booked this includes fresh fruit bar,with youghurts,croissants,danish pastries,mini muffins(3 varieties), and fresh bread rolls,lots and lots of varieties or cereal and unlimited supplies of tea coffee hot chocolate milkshake and fresh orange juice. This all tastes lovely you can also purchase a cooked breakfast for 4.95 for adults and 2.95 for kids this looked enormous but we did not try it. The hotels resident charecters baby bear and pirate bill also make an appearance all through the day and take lots of time to make sure they talk to all the kids.There are also ballon artists who make sure the kids get at least 1 balloon animal each if not more. On the down side we ate in the resteraunt on the first night of our stay and found it to be not very good and expensive it really lets the hotel down and is the only aspect we found unplesant, we chose not to eat there the second night instead filling up at the park before we left. The other negitive point about food is that if you do eat at the park at get a bit peckish later in the evening there is no snack menu or room service we bought snacks to give the kids for supper but much to there delight were chocolate!!! We had a great time it was the perfect place to stay with kids so much so that we have booked again next year to stay in the Coca Cola room taking all of them and we are really looking forward to it.. I would recommend any one to stay there with any age of kids it is really good fun and there is plenty to do but we felt 2 nights and 3 days was long enough and more would have been to much any less far to little.

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                            04.09.2000 02:42
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                            A lovely hotel, especially exciting for the children, and our stay there really added to the "special" feeling of the trip. The first thing we noticed on arrival was the beautiful fountain at the front of the hotel, a bit like Chitty Chitty Bang Bang in brass - you'll have to see it to appreciate it. The Jules Verne type boat at the centre of the hotel is spectacular (yes, inside the hotel), and from the "deck" the evenings entertainment takes place, usually caberet style acts but aimed at the children. The rooms (which are beautifully themed), lifts (again themed), characters (butler, scientist) etc all add to the "fun" feeling - but one of the best attributes was the fact that the hotel has a linking pathway to the theme park, which means no queues, just a nice walk into the action. The park itself is amazing - but that's another story.

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                        • Product Details

                          The Alton Towers Hotel offers a unique glimpse into the wonderful eccentric inventions of Sir Algernon Aloysius Alton. The hotel is situated within Alton Towers and with unlimited Theme Park entrance and access to the Park's brand new Waterpark included in the price of the stay, it is the only way to experience a short break at Alton Towers.