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Best Western Roker Hotel (Sunderland)

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1 Review

Address: Roker Terrace / Sunderland / Tyne And Wear / SR6 9ND / England / Tel:(01915) 671786

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      28.10.2010 21:43
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      I arrived at this hotel just as it was getting dark so didn't see much of the view but it was right on the seafront so location-wise seemed a good bet if you want to be right on the coast. The car park looked fairly big but quite busy, not a problem for me as I arrived by taxi as the metro station is too far a walk.

      I entered the hotel and my check in was dealt with in a friendly and efficient manner. I was advised to take the lift as I had a case with me. On leaving the lift it was still not an easy journey to my room along a rabbit warren of corridors and steps. There was a faint unpleasant odour as well.

      On entering my room not only did the smell get stronger (I think perhaps it used to be a smoking room and they've tried to mask it with some kind of air freshener?) but it was like stepping into an oven! I took a look around my small and slightly odd room (113). Three steps led down to my bathroom, on entering this I discovered it was equally as hot, so much so that the bath was actually very warm to touch.

      I had been booked a single room and the bed was a very dilapidated divan that they had tried to spruce up with more modern bedding. However on sitting on it it did not feel all that sturdy and the mattress was rather lumpy. The carpet also looked somewhat questionable in terms of cleanliness - more because it was rather old than because an effort hadn't been made.

      Thinking I had been unlucky I asked to swap rooms and this was dealt with quickly and efficiently without any fuss. My next room however was little better. It was still incredible hot, what initially looked like a large double bed was actually two more of the old single divans pushed together and again the carpet definitely could do with replacing. I don't know why this hotel is so hot, I tried opening the windows but to no effect and woke up a number of times during the night due to the heat.

      As it was a Monday night the Thai restaurant was closed, which was a shame as I would have liked to have tried it out as the taxi driver mentioned it being good. Instead I went to the hotel's Italian restaurant. I found it very strange to have to go out the front door and back into the restaurant that was also underground. Again the staff were friendly and efficient but didn't have a lot to work with. I was not too hungry so chose some sole goujons with a side salad; the batter was very soggy but the sole itself was nice.

      On check-out the following morning the hotel tried charging me for the room, which had been arranged to be paid for by the company who booked it for me, but the Receptionist dealt problem with this quickly along with the ordering of my taxi.

      The only good points about this hotel are the location and the staff, everything else was pretty poor and I would never go back and it has seriously damaged any credibility Best Western had in my mind.

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