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Best Western Webbington Hotel (Axtbridge, Somerset)

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4 Reviews

Loxton / Axbridge / Somerset / BS26 2HU / England / Tel: (01934) 750100.

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    4 Reviews
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    • More +
      15.04.2012 00:28
      Very helpful
      1 Comment



      Great hotel

      The reason why I haven't written a review in the last few days is because I was at this lovely hotel with my girlfriend! We went away for our 3 year anniversary (since we started dating) as children our families always went to the west country, so we thought we would head down to an area we knew well. We paid for this hotel through tesco clubcard vouchers, it cost us £152 for 2 nights including breakfast, which is rather expensive I believe.


      The hotel is in the beautiful village of abridge, its in beautiful surroundings in brilliant countryside. The views from the hotel and car park are breath taking, on a clear day you can see for miles. The hotel is near a farm, so you get the occasional waft of smelly farm animals coming your way. The hotel is on a hill and is visible from a distance away, at night the hotel is lit up and you can see it from a few miles away. You can't falt the location, it's the perfect countryside break.


      The staff are very welcoming, on the reception a lovely girl greeted us and checked us in. She was very helpful and gave us great information about what we were able to do. The staff who work in the dining area are also very polite and helpful, they didn't push you to buy anything extra and were pleasant and approachable. The spa area,s staff were also very nice and helpful. They couldn't do enough for you, I was really impressed and they made the stay much better!


      Our room was to the back of the hotel and was to a decent standard. It wasnt as big as I had hoped, when we walked in, we thought we had been given a king sized bed! But it was two beds pushed together with a king sized duvet ( which we found strange). The beds were comfy and I slept very well. The bathroom was huge and the shower was amazing! Very powerful, I found it hard to get out of the shower! You get a kettle which worked well. There are huge cupboards and lots of draws to store your stuff, there is plenty of room even though it's not very large. Overall we were really pleased with the room, it was clean and well looked after. The room felt comfy to live in. I was very happy and so was my girlfriend :)


      You have access to all of the hotels facilities when you book, so it's great for that! They have a new indoor pool and it's perfect for a dip in the evenings, it's open untill 10pm and is well worth visiting. The water is nice and warm and is a good temperature for a splash. You can also use the gym and steam/sauna rooms. They are all very modern and clean. Everything is kept up to a very high standard.

      You also have free unlimited wifi access in your room. It's very fast and simple to connect to. You can stream iplayer and use all normal Internet facilities in the comfort of your room. There are no hidden charges at all. Wifi really came in handy when researching the area!


      Overall we had a great time at this hotel, everything was pleasant. I would recommend you try the hotel! Its rather expensive, but it's location and facilities warrant the price and it's worth it I believe. Can't complain about anything to do with this hotel! Had a great time and will be going back in the future hopefully!

      Thanks for reading :)



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      • More +
        20.03.2011 09:30
        1 Comment



        A good budget option

        The Webbington Hotel is a good budget hotel situated between junction 21 and 22 of the M5, but in a quiet, peaceful location. Ideal for touring around the major tourist attractions of Somerset, including Cheddar Gorge, Wookey Hole, Wells and Glastonbury, The Webbington provides a relaxing, convenient base. At around £50 per night for Bed and Breakfast, the hotel is at the budget end of the market, and as such the hotel is relatively basic. However, it is clean and comfortable, and full of character - creaking floorboards, wonky walls and a huge fireplace in the bar! Some of the rooms would not be suitable for customers with disabilities - our rooms were accessed up and down many different sets of steps - so mention this at time of booking.

        The restaurant is large and bright, and the breakfast offering was substantial and varied. The continental selection was self-service, but for hot drinks and food, there is table service. The hotel offers either bar snacks of a a la carte menu in the evening, all reasonably priced and very tasty.

        The leisure club is a definite plus point. The pool is a reasonable size and kept clean and warm, while the gym ihas everything you would need for a good workout. The only downside was the changing facilities - due to limited space, you have to walk down a corridor and through the leisure reception in your swimwear in order to get from the changing room to the pool. Also, the flooring around the pool was extremely slippery, and not ideal if you are carrying babies or trying to control young children!


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        • More +
          04.08.2008 15:57
          Very helpful



          A night to remember - for all the wrong reasons

          My mum, sister and her daughter booked into this hotel to visit Axbridge nearby where Mum had her honeymoon some 54 years ago. At the time of booking we had asked if there were twin rooms on the ground floor so Mum wouldn't have to negotiate stairs and was told there were. We duly booked 2 twin rooms. What a disappointment. I shared with my 82 year old Mum in a tiny room with 2 two foot six beds squashed together. No space to walk around. No seat in front of a small mirror - couldn't open the drawers (not enough room). Bathroom was as big as the bedroom but what's the good of that!!! We didn't sleep. My sister and her daughter's room was twice the size. Wanted same price as other rooms - £80! Outrageous. Room should be taken out of commission or sold as childs room! It was also under the main stairs so all night the clomping of guests!

          We did complain but were told that we had been put there because there was a wedding party and the hotel was full. When we said we should have been told at the time of booking the receptionist saidd that we should have complained straight away and they would have moved us. We pointed out that we had been told that they were full with a wedding and she said they had had a (rather sudden in my opinion) cancellation. All in all she made it very difficult for us to complain and saw no problem with charging for a broom cupboard. She justified the small room by saying we had asked for a ground floor room (which we had) and we said that had we been told the dimensions and bed sizes we would not have expected our 82 year old mum to stay there and wouldn't have booked!

          In the end the manager was called. He did at least listen to our complaint and provided us with a reduction (we paid £50 instead of £80). To be honest the damage was already done!

          Breakfast was a buffet style with a choice of toast, sticky buns, full english (eggs kept running out and it took a while for the staff to replenish) or cereal. You had to make your own toast and there was a bit of a queue. There were also coissants which also ran out. I asked a waitress for some but she never returned with any!

          I got the overall impression of a once very smart hotel now rather threadbare. Carpets were holey and paint in bathroom peeling. Not nearly enough staff. No room service. No bag service.

          My advice - avoid it - for £80 you can do a lot better!


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        • More +
          23.02.2007 10:19
          Very helpful



          Not the best Best Western hotel I have stayed in but OK none the less even if just for the food!

          I stayed in this hotel when I went down to Cheddar Gorge to do a days worth of training. I travel all over the UK, Channel Islands and Isle of Man providing IT support training on Microsoft Office Packages so often spend a couple of nights a week in hotels.

          I explained about the Best Western brand in my previous review about the Ullesthorpe Court Hotel and Golf Course in Leicestershire but will quickly recap on this for you.

          This is one of the worlds largets hotel chains boasting over 4200 hotels in 80 different countries. The majority of the hotels are individually owned and use the Best Western brand as a branding tool to attract more people to them. You can also become a Gold Crown Club member and earn miles towards free nights at Best Western Hotels.

          To view more information about Best Western visit their website at www.bestwestern.com or www.bestwestern.co.uk.

          The Webbington Hotel is situated in Axbridge, Somerset. It is easily accessible from J22 of the M5. As you approach the junction you can actually see the hotel to the left.

          This hotel is a 3 star hotel.

          The hotel facilities include

          54 bedrooms each of which has a television and hairdryer
          On site parking
          Indoor Swimming Pool
          Tennis Courts
          1 restaurant and bar
          All rooms are ensuite

          Note – there is limited room service available for an additional charge.

          On approach to the hotel you have to navigate the windy lanes and it really wasn’t easy to find. I was glad I was going with a colleague who was driving and knew where she was going. You pull into the car park which slopes quite a bit but the car park is large with more than ample space.

          The front of the hotel is very welcoming being in Edwardian Manor style and has circular steps up to the main entrance and into the hotel reception area. This is light and airy and the reception desk is located to the left as you walk into the hotel. One thing I did find is that as the reception desk is actually behind you on the left it can be easy to become confused and just wander into the hotel without actually checking in.

          The receptionist was polite and professional however, I had secured the booking over the phone with a company credit card and then confirmed this via fax also. My company credit card has no pin and at first the receptionist refused to take payment this way even though I had the card in front of me. With no other method of payment we could have been stuck until a quick call to the bank and the production of my drivers licence proved who I was. Slightly annoying but I can understand from a fraud angle. We were then told where our rooms were and given our passcards and also booked in for dinner.

          A little about the lay out of the hotel

          The main building of the hotel has some rooms in it on upper floors but the ground floor is dedicated to the reception area, the restaurant to your right, a bar further back and a reading room behind that.

          The swimming pool is behind a glass wall as you walk into reception and I felt that would make you feel exposed. I had packed my swimsuit but in the end didn’t bother with a morning swim as I felt on show.

          The rest of the rooms are located in an out building to the back of the hotel. This is nice and secluded but doesn’t feel very secure as you have to leave the main hotel building and walk across a courtyard to get to the other rooms. As the hotel grounds aren’t very well secured by a fence or anything and the courtyard isn’t very well lit, then it felt a bit unsafe being on my own.

          The Room

          After finding my room I was a little disappointed. I’d booked a single and boy was it small. I walked in the door and was confronted with the bathroom. Turning left you had the main room which contained a small single bed, small chest of drawers and a TV mounted on an arm on the wall. A chair was wedged at the bottom of the bed but you really couldn’t have hoped to ever get to sit in it.

          There was a mirror on the wall and a hairdryer fixed to the wall. It was one of those cheap ones that never produce much hot air – the kind you find in swimming baths that you pay 20p or whatever for. A shelf was placed under the mirror but there was a lack of space to put toiletries. Looking out of the window I had a great view of the M5 motorway and the delivery area of the hotel.

          The bathroom was clean but tiny. No bath, just a shower cubicle which was very small. After the drive in the hot weather I felt grubby so turned on the shower and in I got. Not even enough power to wash my hair properly. I was in there for ages. The water down there is soft so I really should have used less shampoo. After 10 minutes of panic the suds finally disappeared from my hair. I felt clean but not invigorated as I am used to a power shower. Off down for dinner I went.

          The Restaurant and Bar

          You walk into the back entrance of the hotel and through a reading room where you can borrow books. It’s kitted out in leather Chesterfield Sofas and wing back chairs and these are very comfortable. The bar has a small area away from the actual bar for non smokers but this seems like a bit of a hallway too as there is a constant stream of people walking past you to find their rooms or check out etc. Not actually conducive to a relaxing pre-dinner drink.

          When we went through for dinner we were shown to our table without fuss and were provided with menus. This is not extensive and changes each day. There were 5 of each course and it was a standard 3 course menu. 2 course dinners will set you back about £15 and 3 course £20. I opted for the 2 course and chose a main and dessert.

          I decided upon Beef Stroganoff and ordered a glass of house red. The wine was good and when the dinner arrived it was huge! The plate was brimming with beef strips in rich velvety sauce – the only down side is that they had never heard of brown rice. The rice was slightly undercooked being a little hard instead of light and fluffy.

          For dessert I had Chocolate and strawberry cup. This was literally a cup of melted chocolate (the cup was also chocolate) covered with fresh strawberries and dusted with Icing sugar. Divine. To die for is how I would describe it. One of the best desserts I have ever tasted. The strawberries dipped in melted chocolate were ripe and juicy. The chocolate cup was bitter to combat all of the sweetness and melted on your tongue into velvet smoothness. Yum! Think you can guess that I enjoyed this!

          Another glass of wine later and I was ready for my bed. The bed was a disappointment as it was lumpy and no matter how I tried I couldn’t get to sleep. Ended up getting a crick in my neck because the TV was situated too high (not adjustable arm) on the wall, indigestion because I’d been a pig at dinner and generally felt disgruntled with life and myself.

          Checking out

          This was even more of a nightmare than checking in. This time I ended up paying by asking the receptionist to ring work, getting them to fax over confirmation that the company would pay an invoice if submitted and eventually we were allowed to leave the hotel. We were now late for the training course. Luckily the site we were travelling to was not far so we were able to get there and set up by half nine.

          The room rates vary from £65 - £105 per night and dinner is extra. You do get full use of all the facilities included in the room price. Room Service does carry a surcharge.

          For more information visit their website at www.bestwestern.co.uk/Hotels/Best-Western-Webbington-Hotel-83838 or you can access this through the best western site at www.bestwestern.co.uk.


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