Barcelo Billesley Manor Hotel (Billesley Manor Hotel (Alcester, Warwickshire))

Member Name: vcannon85

Product:	Billesley Manor Hotel (Alcester, Warwickshire)
Date:	13/09/08 (71 review reads)
Rating:

Advantages: Modern Bathroom

Disadvantages: Rude staff

I found the hotel using lastminute.com, and paid £64.00 for the night, which I thought was very reasonable.

The hotel was easy to find, well it was for me I had Sat Nav.
I parked my car, and headed for reception, which seemed to be a fairly long walk from the car park.

Check in was not so smooth, I arrived at the hotel around 4.30pm, and said my name, there was no registration card, and I had to then proceed to explain to how I had booked it etc, which I think is completely unnessary, working as a hotel receptionist myself for a leading hotel, I couldn't believe the check in, there then seemed to be a bit of a struggle from the receptionist behind the desk when showing me to her room, I'm sure she just wanted to get back to her desk and play solitaire on her computer. I also felt that she was a bit offish with me when I informed her that my boyfriend would be joining me later on, and could she point him in the right direction when he got there.

The room itself was very nice, the bathroom had modern fixtures, and the room itself seemed fairly clean, the bed was very low which I myself was not a huge fan of. And also it was an open wardrobe which I did not like, I don't like looking at clothes and luggage when I'm away.

Once my boyfriend had arrived, we decided to order room service, the menu seemed ok, but also very basic. Once the order was placed, about 10 minutes later I was telephoned to say that part of the order was unavailable, which seemed an extremely long time to find this out, do the departments of the hotel not communicate?

The food arrived, and it was ok, not great, and fairly pricey really.

My boyfriend got a call, and had to rush off urgently, leaving me, I had to check out early the next day as I had a long drive back and had to get to work.

My wake up call which I'd asked for upon check in was a knock on the door, which being by myself scared me. I then went to check out, where the night porter was behind the desk, and paid the remaining balance on my bill, I felt that the night-porter gave me a filthy and cheap look as I was leaving early.

Then on leaving the hotel, I had forgotten the code for the gate, and then had to telephone the hotel to get this again, which the night porter then gave me, but seemed very offish with me that I had disturbed him yet again.

I left a customer comment form about the room service standard, and a couple of weeks later recieved a fairly standard letter from a manager at the hotel.

I don't think I'd stay here again when on business in the area, and would look for a hotel closer to Stratford centre.

Summary: Look for somewhere else in the area!