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Five star service in a five star hotel
Claridges in general
Member Name: caralyn
Claridges in general
Date: 02/12/02, updated on 02/12/02 (291 review reads)
Advantages: service, location, staff attitude
What can I say - it's wonderful!
my husband took me to Claridges a couple of years ago when we had just started seeing each other, for my birthday.
Arriving in a cab, we were met by an impeccably turned out doorman and our cases were whisked away out of sight (they later turned up in our room)
The reception staff were courteous, efficient and friendly, and we were soon in the lift (with a sofa in, no less!) to our room. It was very Pretty Woman!!
As a special surprise, hubby had booked a suite, so we had 2 rooms, a bedroom and a sitting room, as well as a huge bathroom. To save time, here's a brief run down of what we found:
Sitting room: antique furniture, exquisite decor, widescren tv, choice of magazines, fax, phone, laptop plug-in point, huge fridge / mini bar stocked with everything from biscuits to choccies and champagne.
Bedroom: bed the size of texas, enormous wardrobes, dressing gowns and slippers laid out for us, another tv
bathroom: shower head about a foot in diameter, huge sunken bath, 2 basins, loo, cabinets, dressing tables etc, etc
All rooms had little control points which, although high-tech, are built into the classic decor. Therefore by pressing buttons you can send messages such as do not disturb, please make up room, etc.
We also had a valet and maid who came into the suite to sort things out for us.
Now, as I said, the service was fabulous, and although we couldn't afford to eat in the main restaurant, the art-deco bar was fine, and the barman a complete star. One evening there were no tables since the bar is open to non-residents, but within 10 seconds of me asking for a table, he had removed some non-residents to make room for us!
The location is also great - it's just round the corner from South Molton Street and Bond Street, so of course there were some fab shopping opportunities. Within the hotel there is also a hairdresser, gym, and a h ealth suite. All the usual 5 st
In general, it was a weekend where we didn't have to think. The staff think for you! Drinks are topped up, lifts called etc without you having to worry. Even the ashtrays are permanently clean since as soon as any ash is dropped, a staff member is there to replace it. The moment you step outside, you are asked if you need a cab, and you are generally treated like royalty. If you go to the loos in the lobby you are haded a warm towel to dry your hands, which is then thrown in the laundry as soon as you have used it. Breakfast is huge, includes almost anything you want, and you can easily eat enough to last until the evening!
Most of the staff come from generations of Claridges staff, so it's very much a family culture with no inverse snobbery or resentment as you get in some other establishments.
2 minor niggles:
1. The bar serves only VERY light snacks at extortionate prices (£17 for a mini-burger and chips, anyone?)
2. We wanted to do afternoon tea on the Sunday, but were told we should have booked as there were no tables. Since we were residents we were surprised, and slightly annoyed at this. It would have been nice to have been warned!
Would I go again? Oh yes, in an instant - just waiting for that lottery win!!
Price quoted is approximate cost for 2 night stay in the suite, including breakfast, excluding other meals and drinks
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