Service makes the hotel (Copthorne Hotel)

Member Name: Lools_24

Product:	Copthorne Hotel
Date:	22/01/09 (7 review reads)
Rating:

Advantages: Fanstastic staff/ service

Disadvantages: average rooms for the price

Right on the Newcastle Quayside but slightly away from the hustle and bustle... but a 2 minute walk and you will be right in the centre of it.

The rooms are clean and the brochures say modern... I would say average..... Clean but very plain and nothing really unique.

Although on the quayside the hotel does not benefit from as good views as hotels in a similar price bracket do. I.e Malmaison and the Vermont purely due to the location.

I did not sample the food but my colleagues said the food was very nice and the menu had plenty of choice and was not extortionate.

The staff are wonderful... I stayed here on a staff conference and had to leave the conference half way through and sat in reception for some fresh air. The lady on reception actually got me some (decent) migraine tablets and called my room later in the afternoon to check on me!

Its quite basic and nothing special but the staff try their hardest and really try and make your stay a great experience. For the money I would probably stay at Malmaison which is in the same area.

Summary: average hotel, over priced but excellent service