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Crowne Plaza (Birmingham NEC)

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1 Review

City: Birmingham / Address: Pendingo Way Natl Exhib Ctr / County: Great Britain / Geographic coordinates: latitude: 52.44759, longitude: -1.71563 / Postal code: B40 1PS / Airport Code: BHX

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      24.04.2013 10:48
      Very helpful
      1 Comment



      A lovely hotel by the NEC

      I booked this hotel for two nights over New Year 2012-2013. I booked it through an organisation I am a member of, who had hired the venue exclusively for New Year's Eve. The night before (30th Dec) was a 'normal' night. My price was inclusive of dinner and functions at the hotel, so it is not representative of the usual price and parts of my experience may also vary. Prices vary depending on the time of year, room type, and if you have breakfast from £75 for a twin room, no breakfast to £155 for a standard double with breakfast. As this is predominantly a business hotel, you may get better deals at the weekend and there are some offers on their website. They also do concert packages for events as the nearby LG Arena. Due to the short train distance this could be an alternative to staying in the city centre, but it is worth noting that there is nothing else here such as restaurants and shops, although I assume there must be some within the NEC (National Exhibition Centre) or LG Arena if you are visiting those.

      We drove up and the hotel has its own parking. If you are attending a function in the hotel parking is free, otherwise I gather it is up to £10 per day. Some of my friends came by train. You disembark at Birmingham International and can either get a taxi from here or walk (approx 10 mins) to the hotel from there. The hotel is situated by a lake so on a nice day it could be a pleasant walk (although there appeared to be a lot of dog poo when I walked it to pop into Birmingham by train). Also, I am not sure it is lit at night. Birmingham International airport is also a short taxi hop away so for transport links, this hotel is very well served. They also have a courtesy bus in operation.

      The hotel is purpose built and is nothing special, although I did like the big, light and airy lobby. Check in was straight forward and we were directed to the lifts and our room. Our room was located at the front and was nice and quiet. Some friends who had a room towards the back heard planes from the airport. The room had two good sized single beds with bedside tables and individual lamps. There was a good sized flat screen TV with remote control, fridge (it seemed locked - I wasn't worried), a dressing table with mirror and hairdryer underneath. In the 'corridor' as you first go in is your hanging space (proper hangers, not the ones without hooks that you have to jiggle about with to get off), trouser press, safe, and bag rest. The wardrobe door has a full length mirror on it, which opens out and can be viewed whilst standing in the room. Extra bedding is in here too. The bathroom has a bath with overhead shower, sink and WC with plenty of shelves and rails for your stuff. There are tea and coffee making facilities in the room too, plus complimentary bottles of water, nice hotel branded soaps and shower gels etc, a shoe buffer and shower cap. For me the best freebie was the 'This Works' Sleep box containing a pillow spray and a 'breathe in' roll on. A fabulous product!

      Check in is from 2pm, but I noted that those that arrived the next day found their rooms available form 11am, so an earlier check in is possible at off-peak times. Check out is a 12 noon which is very civilised.

      As this is a business hotel, there are not a lot of facilities here, although I understand there is a fitness centre, and a friend of mine enjoyed a sauna here. I gather there is a business centre here also. The hotel has wi-fi but it is not free. I don't remember the exact prices but when I checked, I wasn't even remotely tempted to pay it.

      The hotel has a lovely airy bar-lounge-dining area on the ground floor we spent much of our time. It was modern, neutral toned, with lots of couches, and chairs. Drinks prices were at the expensive end of reasonable if a tad odd. I think a glass of vodka & coke was £4.67. Service behind the bar was friendly and efficient and even on NYE I didn't have to wait long to be served. On the first night we ate here from a set meal and I can say their chips are divine - chunky and golden. On NYE we had a buffet set up which would be different from usual, but the food was well cooked and well presented. However the usual menu in the lift looked appetising and a sample menu can be viewed online.

      Breakfast was buffet style and served in the basement. Only one of the three lifts goes down to the basement - if able you can get out on the Ground Floor and walk down the stairs across the lobby. On our first morning it was quiet but I arrived at peak time on New Year's morning. Hot drinks - tea, coffee, hot chocolate are brought to your table on request, the rest is self-service. There are three juices: orange, apple and cranberry plus assorted breads which could be toasted and cereals. On the first morning I had a lovely fresh fruit salad - grapes, melon, pineapple, orange segments, apple etc, also yoghurt and fresh muesli if you wish. You could have a continental style cold meat and cheese selection, but the real winner was the Full English cooked brekkie. Again self service, but hot and fresh, with new stuff coming out regularly. Some of my friends were thrilled with the presence of black pudding. I don't eat meat but I enjoyed the grilled tomatoes, tasty mushrooms, baked beans and hash browns with a fried egg (although it was pot-luck if you got a runny yolk or not). Naturally plenty of sausages and bacon for those so inclined and you could go up as often as you like. It goes without saying that the breakfast area is clean and well looked after.

      If you are attending functions here invariably you be in one of the function/meeting rooms of which there are several on the lower ground. We had a quiz in one and the room was a good size with sound equipment so the speaker can use a microphone with a small bar outside and complimentary hot drinks. As we had the hotel to ourselves for the main NYE event they transformed the ground floor bar/lounge area but I imagine they don't do that at any other time.

      This is a four star hotel and I certainly felt that the standard of the hotel lived up to that rating, and the service was excellent at all times. If you are looking to stay in comfort in the area to attend a concert or an event at the NEC then I think this is a good hotel to choose.


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    • Product Details

      Location: close to National Exhibition Centre, within the vicinity of Malvern Park and St. Alphege's Church / Number and type of rooms: 242 air-conditioned rooms featuring minibars. Satellite programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, as well as direct-dial phones with voice mail / Rec, Spa, Premium Amenities: sauna and a fitness facility. Additional features include wireless Internet access (surcharge), concierge services, and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge) / Dining: Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge / Business, Other Amenities: high-speed (wired) Internet access (surcharge), a business center, and a computer station. Planning an event in Birmingham? This hotel has 689 square feet (64 square meters) of space consisting of small meeting rooms and banquet facilities. A roundtrip airport shuttle is complimentary at scheduled times.

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