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Herons Reach - Almost There!
De Vere Hotels in general
Member Name: GLASGOWCHILL
De Vere Hotels in general
Date: 16/06/03, updated on 16/06/03 (221 review reads)
Advantages: Location, Facilities
Disadvantages: Staff, Understocked Bar, No Iron in Room
The De Vere Hotel Herons Reach is located about 2 miles from Blackpool town centre - set in its own extensive grounds its a world away from the neon glitz that is the promenade.
I had booked one night, a Saturday, booking though www.lastminute.com I got the room on a Bed and Breakfast for £75 - the hotel was quoting me £110 to book direct with them.
The hotel sits well back from the main road, surrounded by a gold course, gardens and lakes. Overall its a pretty location, quite and relaxing.
Check in was reasonably efficient, just one couple in front and I was served within a few minutes. The girl on the desk didn't quite manage a smile, but dealt with me in a professional manner - i soon had my keys and was on the way to my room.
The room was of average size, had a small window which opened fully which was good. Decor was very loud, lots of swirls and a real lack of co-ordination in terms of fabrics etc. The room consisted of a double bed (seems very small when used to a king) - dressing table, wardrobe, armchair, 27" TV and trouser press. No mini bar and no iron and ironing board which i normally consider essential in any hotel. The bathroom was again average size. Overall the room was nothing great, but was clean and would do the job.
After a quick visit to town, back to the hotel for a few drinks. Tried the first bar located just off the lobby - staff were very unsure of themselves and the bar was very poorly stocked. Asking to see a wine list was met with the response that they had house red or house white.
Got pointed in the direction of the "Nineteen" bar, so called because of its location at the end of the gold course. Staff were slightly more helpful and my request for a bottle of champgne was met with the choice of three (the house fizz being described as "border line"!). After about 15 minutes the champagne eventually turned up. I order a few nibbles which came in about 5
minutes - very tasty. Staff in the "Nineteen" bar were slow, undertrained and lacking in any sort of motivation (or so it seemed).
After a few drinks it was back to the room, quick change and back out again.
Kept waiting for 40 minutes for an Iron and board to arrive in the room. Had to call reception 4 times. Used reception to book a taxi for me which turned up right on time.
After a late night out, still made it to the restaurant for breakfast the following morning. It was a buffet style self service offering. Lacking somewhat in the pastry/bread side but catering well for the full cooked option. A very pleasent breakfast, staff were excellent and food was surprisingly good.
Check out slowed down by a few people disputing bills, had about a 10 minutes wait.
In summary, this hotel was a good location, quiet and has excellent leisure facilities. Caters for most people i would have thought.
Not sure i would stay here at the standard rate, but certainly good value with the lastminute.com rate.
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