Won't be staying here again out of choice (Etap Hotel (Leeds))

Member Name: chloelouise09

Product:	Etap Hotel (Leeds)
Date:	18/09/09 (80 review reads)
Rating:

Advantages: Central locations

Disadvantages: Dirty rooms

From the outside this looks like a very nice hotel. The building is modern and bright and airey. Checking in was easy, you are given a form to fill in then you pay and are given your key. Checking in for took around 5 minutes which is nothing, the staff were, well, there. I can't say I was overly impressed with the customer service, the staff made their presence obvious however everything seemed rush, as if to get rid of us to get back to watching the TV in the back.

Anyway, after checking in I was given directions to my room. When I got there it initially looked ok. Unfortunately this wasn't to last long, after initial inspection the carpet was stained and the bed covers looked use. I was trying to pick fault as I am not usually one to complain however the first room I couldn't stay in. I went down to reception and they changed my room without any questions. My second room was much better in respect that the bed was now clean however the shower had scum in the bottom and the toilet had not been cleaned from the previous occupier. At this stage I made do with this and went to bed, of course avoiding the shower first thing in the morning!

I stayed in the Leeds Etap, reason for this was it's rather central location and easy access to local transport facilities. The room rates are reasonable.

My overall impression of Etap is poor. I know that this hotels offers rooms at bargain rates however even the bargain rooms I expect to be clean is nothing else. I have stayed in cheaper room than this and not had any issues. I will not be staying at Etap in the future by choice, this maybe a one off and unfortunately happened on my first visit however it is not a risk I am willing to take again.

Summary: Bargain room = compromised cleanliness