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London - Gatwick Europa
Gatwick Europa (London)
Member Name: shipmate
Gatwick Europa (London)
Date: 08/07/00, updated on 08/07/00 (221 review reads)
Advantages: Close to airport
Disadvantages: You might not survive the transfer
My family and I recently stayed overnight at the Gatwick Europa hotel prior to flying off on our holiday. On arrival we had to queue for twenty minutes in order to check in, however being in holiday mode we were not bothered.
In the evening we had a meal in the restaurant which, although very pricey, was quite good, and of course we were in holiday mode.
The family room for four was quite adequate and clean, no problem there. We went to bed early, alarm set for 0230 and the transfer bus booked for 0330.
At 0330 we boarded the bus with one other family and set off on the five minute ride to the airport.
It was a white knuckle ride, overtaking on the inside at 90 mph. When we sailed right past the airport turnoff I naturally thought that the driver knew a better way. It was only when we were proceeding anticlockwise on the M25 and I heard the driver talking on his mobile phone (still doing 90 mph) and asking the hotel how to turn around on the motorway that I realised all was not well. We eventually managed to turn around after 40 miles and made it back to the airport just in time.
When we arrived back from our holiday I reported the matter to the hotel assistant manager. I pointed out that it was hardly the start to our holiday that we had planned and that we would have been no worse off if we had driven to the airport directly from home. In fact we would have been much better off financially.
She admitted that it was unacceptable, the boy who drove the bus was under age and she would be in touch regarding some compensation
Six weeks down the line and we have heard nothing.
I would not recommend this hotel to any holiday maker.
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