Give it a second chance!!!! (Gleneagles Hotel)

Member Name: nickmporter

Product:	Gleneagles Hotel
Date:	24/06/01 (98 review reads)
Rating:

Advantages: great hotel, great service, great food

Disadvantages: quite pricey

I am responding to an opinion that was written about The Gleneagles Hotel over a year ago. On reading this article I went through a series of different emotions firstly anger and then across the spectrum of denial to suddenly fall into dismay. I was traumatised by the nightmare story that these two people had had whilst staying at Gleneagles.

I have a somewhat biased opinion on the hotel as I love it but I by no means wish to impose my opinion on any one else. Instead I would like to put a bit of information on to the highway and argue the case of a second chance for the hotel.

I have been somewhat lucky in the fact that I have a lot of contact with the hotel and am there on a regular basis. Over the last year and a half there have been a huge amount of changes to the hotel in refurbishments. There is a whole new feel to the hotel itself it is not as imposing as it once was but still retains the grandiose appeal of a premier resort hotel.

On the various occasions that I have been at the hotel the reception received has been nothing apart from friendly and professional, granted there have been times when there has been a delay in checking in due to the misfortune of arriving just after a large group, in which instance a retreat to the bar for a quick pint usually does the trick.

I have rarely seen anyone wait twenty minutes to park their car as I have usually seen the guests bring their car to the front of the hotel to unload the bags and then let the porters park their car (I don't have a car so have been unable to experience this)

My meal in the Strathearn restaurant was nothing short of spectacular the food was cooked correctly and to perfection and the service was nothing short of professional and friendly.

Incedentally there is now a new restaurant The Andrew Fairlie restaurant with the head chef Andrew Fairlie as an accredited michelin star chef. Haven't eaten there yet but hope to soon!!

I
write this in a slightly biased opinion as I have been lucky enough not to have had bad service at the hotel, and not to force my views on anyone else but just to ask you to give it a second chance you would not be sorry. It is a fantastic hotel and certainly worth a visit if not an overnight stay just to take a look around.

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