Gleneagles Hotel in Perth, Scotland is a 5 red Star (AA and RAC) hotel offers many facilities and is mainly geared to golfers. It has received various awards for its food and service including Hotel of the Year, Best otel in the World and many more.
On a visit earlier this year (March 2000) myself and my partner stayed just one night at this hotel and we are certainly glad that it was just the one night.
This must be one of the worst hotels in the world. The service was non existant. It took 20 minutes to find a parking space. We then had to take luggage on a long walk from the car park to the door. There was no door staff to help. We then had to que for 30 minutes to be checked in.
On check in we were treated very badley.
The receptionist never asked to confirm our dinner reservation or offer to have someone take our bags to our room.
The hotel is very very large and they couldn't even give us directions to the room.
This bad service continued throught the day.
Room service was slow and very expensive and bad value for money offering very poor products.
The club room in the lesiure centre was even worse. We sat down and waited 30 minutes for someone to take our order. No body came so we walked out.
We instead went in the main bar and were served after 20 minutes of watching the staff standing talking to each other in an empty bar.
The staff were very rude and looked down at us for some reason.
What should have been the highlight of the stay, the evening meal was the worst part of all.
The Stratedon Resturant had 3 AA rosetts for food quality when we went. (it now has 2). We were sat at the back of the room next to the door and screen off from everyone else. Serice was very slow again 30 minutes to take the order. We then waited 30 minutes for our starters to which one arrived and the other didn't come for 10 more minutes.
The main course was again late we had to ask where it was and again only one turned
up. It was dumped in front of me and my partners came 5 minutes after. The food was awful. The duck was still bleeding as though it had not been cooked at all and the sauce tasted burnt.
It was sent back and returned 10 minutes later and it was obvious it was the same duck just chucked back under the grill some more.
We walked out at that point to the horror of the rest of the resturant.
The bad service continued for the rest of that day and the next.
We complained to the duty manager who found it hard to believe.
They offered us £100 compensation. The stay cost over £400.
I wrote a letter to the Managing Director on my return home and they did thankfully return all of my money.

We shall never be returning.