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Grosvenor House (London)

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2 Reviews

5*. Park Lane, W1A 3AA. FACILITIES: Climate Control, Bathrobes, TV/Satellite/On-Demand movie, Video and CD available on request, IDDTelephones.Bathroom Telephone, Message retrieval, In-room dining selection, Non-Allergenic Linen available, Minibar, Dual v

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      29.11.2013 17:58
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      A nice place to be trated like royalty...you just need the bank balance of a royal to afford it!

      We recently had a one night stay at the Marriott Grosvenor House Hotel situated on London's swish Park Lane, over the road from Hyde Park and around the corner from Oxford Street. In terms of a central location this hotel is fantastic. It is has all of the above attractions in walking distance as well as Marble Arch tube station just a five minute walk up the road. It is ideally located for exploring the city although we were there to attend a function and so didn't have much time for exploring.

      The average room rate for a night in the Grosvenor including breakfast is £365. That is expensive and although this is a prestigious hotel in a central location it is too much to pay for one night. As nice as the hotel is I don't think it warrants that price tag. Fortunately for us our accommodation was paid for by my partners company.

      The general feel of the hotel is very opulent with rich reds and golds adorning the large and spacious entrance and reception. There is a man with a top hat opening doors for you and there is an awful lot of marble. First impressions were good. The staff were exceptionally helpful, check in was simple and easy and everything was well explained to us. You are required to provide a credit card so the Grosvenor can authorise £100 to cover any damages. This is refunded upon check out if eligible. I found this process easy and efficient.

      The rooms themselves are very large and the beds are the biggest I have ever seen. I have been to the Grosvenor twice and both bedrooms I have stayed in have been equally spacious. The rooms are decorated in the same lavish style as the foyer and reception. It seems that the interior of the rooms hasn't worn as well as downstairs though as the rooms feel a little dated and the colours seem a bit washed out. Free of charge tea and coffee making facilities are provided in each room alongside an iron, ironing board, umbrella, bible, complimentary toiletries, bath robes and slippers. The rooms also contain an extortionately priced mini bar, I'm talking £8 for a small Toblerone. Needless to say we didn't indulge in anything from the mini bar! Our latest room was a disabled room and contained a walk in shower instead of a bath, this is great for those in wheelchairs and the room and bathroom are very accessible but I would have liked the extra indulgence of being able to have a relaxing bath. I am not sure why we ended up with a disabled room. If you are disabled then I imagine the room would be easy to navigate and there are plenty of red pull strings to alert attention if required. I cannot express how terrified I was that me or my partner would accidentally pull on one during a midnight toilet trip, fortunately that didn't happen.

      Each room contains a desk and writing apparatus, although in our desk there was paper and envelopes but no pen. I think that there should have been as there was space for one. Tea and coffee facilities included tea, coffee, hot chocolate and a delicious shortbread biscuit. Room service menus were provided but we didn't indulge in this. I would say the prices were in line with other £365 a night hotels. Expensive but maybe not to those who can afford to pay the going room rate. There appeared to be several places to eat at the Marriott Grosvenor including a small sandwich shop/Starbucks but as we were there to attend a function we didn't eat in any of these establishments.

      Although I wouldn't recommend the Grosvenor on a personal level as it is too expensive I would recommend the hotel for formal functions. Our event was held in the Ball Room. We began with a champagne reception in the Breakfast Room, there were plenty of staff all carrying full trays of drinks including non alcoholic options. We were then guided to the Ball Room which had been decorated beautifully and gave a very grand first impression. Here we ate a traditional five course meal which was absolutely beautiful, if the food elsewhere in the Grosvenor is as fantastic as the meal we ate then I wouldn't hesitate to recommend the hotel for it's food. The service was second to none. Everything ran smoothly, there was an abundance of staff all of which were friendly and helpful. The facilities were clean and well maintained even towards the end of the night.

      Upon returning to our hotel room we noticed that staff had been in and turned down our beds, provided complimentary bottled water and had a bit of tidy round. This was nice but the staff had left a very wet cleaning cloth on my luggage. A one off occurrence no doubt but I was quite annoyed that my luggage had got wet. I felt it a little unprofessional that they would leave cleaning cloths lying around. I didn't bring this up and so cannot comment on how complaints/issues are dealt with.

      I had a comfortable nights sleep. The bed was very comfortable, there were lots of pillows and the quilt was nice and heavy. The room was a little cold but the controllable heating/air conditioning soon sorted this. The curtains were very effective at blocking the light, even at 9am the room looked like it was the middle of the night.

      I can't remember what time breakfast began but I know it ended at 11am and check out was noon. I liked this as it enabled us to have a leisurely morning. Breakfast was buffet style and the choices were plentiful from a full English to fruit and yogurts. Drinks ranged from tea and coffee to smoothies and fruit juices. The breakfast was nice but not the quality of the previous night and the self serve English breakfast items were luke warm rather than piping hot like I would have liked. Again, the staff were really helpful.

      Check out was quick and simple and we were allowed to leave our bags and collect them later on. Our bags were kept in a secure location and a ticket was required to collect them. I felt very safe leaving my luggage.

      Overall I really enjoyed my stay at The Marriott Grosvenor. It was a wonderful experience but in terms of the hotel stay I have experienced very similar levels of cleanliness, just as comfortable beds and just as nicely decorated rooms for a fraction of the price, even in central London. The Grosvenor provides a wonderful experience in terms of the quality of the food, the attentiveness of the staff and the general feeling of indulgence but I don't necessarily think you need to stay there to experience that, maybe just go for a meal there because I personally don't think the rooms and the breakfast are outstanding enough to warrant £365 a night. As a business venue for a company event I would recommend it though, although I have no idea how much a five course meal for a few thousand people would cost!

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      • More +
        13.11.2001 23:54

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        Many London hotels are offering cheap rates at the moment,the Meridian chain is one of them. There are three in central London. The Waldorf, the Grosvenor House, and Meridian Picadilly. I have tried two of them. The Picadilly is very central,buzzy,and everything you would expect of a five star hotel. I felt sure that the Grosvenor with a Park Lane address would be just as good. How wrong can you be! The entrance hall, although very large, has seen better days. The decor is very brown and shabby with peeling paint everywhere. A library sitting area has large,dirty, red sofas, and the most depressing oil paintings I have ever seen. Our twin room on the eighth floor was exactly the same, and also freezing cold. If you are looking for five star surroundings give this one a miss, the Picadilly is streets ahead. I have yet to try the Waldorf!

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