“ Address: Heywood Lane / Pembrokeshire / SA70 8DA / Telephone: 00 44 1834 842087 „
Fantastic hotel, what on earth is the other review going on about, I like too am an experienced traveller, in fact a pilot for a large airline so I know hotels. Heywood Mount is great, excellent local food, lovely bar and the staff fantastic. The price I paid £150 for an executive double room for me and my wife also to inlcuded breakfast, parking, use of the spa & Wi-Fi which i think is really good value. I do not know what the other reveiwer is ranting about but seriously this place is excellent and worthy of its 4 stars. Not a designer boutique hotel just a really good quality non-fussy place 9out of 10.
I am sorry but Stalag 17 would have been preferable to a stay at this hotel. My young family booked a stay here hoping to use the facilities only to be told that we couldn't due to one of my daughters being too young. The hotel was offering five star prices but only provided a third rate B&B service. The room (we had booked a four poster bed) was nice enough although the hotel itself had dated decor. There were many things missing or faulty in the room to make it worth the £180 per night price tag; No bath robes, limited towels, a mini bar that not only had extortinate prices but no bottle opener to use on any of them anyway. The extractor fan in the bathroom pumped out dust and grime onto the foam when we took a bath, and the balcony had cigarette butts all over it and obviously not been cleaned for some months. The TV had four channels, one of which was in Welsh and the DVD player remote control didn't work. The so called welcome booklet in the room had more rules in it than any WWII stalag prisoner camp and the food choice was both limited and expensive. The reception desk staff were inept and disinterested at best and when I tried to raise a complaint about the poor service I was met by an unkempt and equally disinterested manager. When departing the hotel by car, the visibility is so poor onto the road that it is an accident waiting to happen and should you wish to walk into town, there are no foot paths for a couple of hundred metres so you have to risk the speeding cars on a narrow country road before you can reach some semblence of safety. The hotel would be fine at prices of say £85 per room per night but at £85 per person per night it is totally over priced for what you get and the spa for which the hotel is meant to be renowend, defies the notion of somewhere nice to relax. I have stayed all over the world both on business and pleasure and have had both good and bad experiences in hotels but this one was by far the worst in terms of value for money.
In 2004, when I was full time carer to my late father who had Alzheimer's disease, Dave and I managed to get a well deserved break away from home and we decided to go to South Wales for a couple of days, principally to go to Oakwood and ride the roller coasters!
Dave offered to find and book a hotel. I usually do the research but, since Dave travels so much with his job these days, I figured he was the expert so I let him get on with it.
He told me that he had booked a room at a hotel called the Heywood Mount Hotel and Spa just on the outskirts of Tenby. I took a look at the website on www.heywoodmount.co.uk and it looked lovely!
The hotel is about half a mile outside Tenby and was very easy to find; set in an acre of grounds along a quiet leafy lane along with other hotels of a similar standard.
Incidentally it was a nice walk from the hotel down into Tenby and back.
The hotel is set back from the road behind a well-maintained lawn and flowerbeds. It is painted white with deep red windowsills, eaves etc., and has obviously been looked after as it is beautifully clean. There is plenty of room to park at the front of the hotel.
The gentleman at reception greeted us courteously and was very efficient and helpful in explaining about the meal times, location of restaurant, bar etc. and the use of the Spa facilities. He took us to our room, on the first floor, offering to carry our bags for us, had we wanted him to.
Where do I start? Unbeknown to me Dave had booked the newly refurbished suite complete with four-poster bed. He said that, as this would probably be our only holiday this year and I usually spend my time looking after mom and dad, I deserved to be looked after myself. So he had booked the suite as a surprise for me and what a surprise it was!
The bedroom was a decent sized room with a low ceiling and low windows. The old-fashioned four-poster bed made the room look even cosier. The room also contained a beautiful leather sofa, two dining chairs and a small dining table, a coffee table, a dressing table and two beside cabinets. There was a television and video recorder, with plenty of videos for loan downstairs at reception. The mini bar was well stocked with fruit juice, mixers, wine and spirits.
Leading off the bedroom was a walk in dressing room with two good sized wardrobes and plenty of coat hangers. The wardrobe also contained extra blankets should you need them, but the room was so hot there was no danger of that! There were also two lovely bathrobes and two pairs of slippers for our use too.
There was an air conditioning unit in the bedroom which we left on constantly and that did cool it down a bit, but the weather outside was warm so it was to expected I suppose.
Leading from the bedroom in the other direction was the bathroom. What can I say? I had never seen a double Jacuzzi bath before! It had fitted headrests at both ends and huge air nozzles for a proper massage rather than just jets of water. The ends of the bath were shaped so that when you lie back against the end and rest your head on the headrest there was a massage jet right in the small of your back - heaven!
The bathroom was beautifully decorated with a smart wooden bathroom cabinet and floor to ceiling tiles, which had been put on perfectly! Quite a change for a hotel! Oh, and there were lots of lovely pure white towels too!
The Extras in the Room
The bathroom contained the usual stuff, tissues, shampoo and soap. There was also a set of glass candleholders and a box of perfumed tea lights for a romantic bath time experience. There was also a telephone extension - perhaps for use if you just didn't want to get out of that lovely bath! LOL!
In the bedroom there was the usual tray of tea, coffee, biscuits etc., but there was also a dish of fresh fruit, a copy of the Times and a dish of chocolates!
There was a direct dial telephone, which wasn't charged at high hotel rates, and a powerful hairdryer. There was also an alarm clock radio with CD player so you could put in a CD and set it to wake you with a specific track!
We had actually only booked in for bed and breakfast, but decided to eat in the hotel. We had booked a table when we checked in and went down early to the Stables Bar for pre dinner drinks. The bar is well stocked and the members of staff are efficient and friendly.
The waitress brought us menus so that we could choose our meals and then called us through to the Meadow Restaurant when our table was ready.
The room is decorated in pink and white and the tables are all candlelit making a relaxing atmosphere for dining.
For my meal I chose the melon with fresh fruit and jus, followed by seared salmon with leek, bacon and cider vinegar dressing, which was served with new potatoes, mange touts, baby sweetcorn and broccoli and there was no way I could have eaten all the vegetables despite the fact that they were lovely! I followed this with fresh strawberries and cream. The whole meal was just perfect!
The menu is comprehensive with a good selection for each course and the cost to hotel guests is £15 per head, which incidentally is the same price as it would be if we had actually booked bed, breakfast and evening meal in the first place.
The breakfast was also excellent, with waitress service throughout. There was a choice of cereal, fruit juice, a choice of main course (full cooked breakfast, kippers, scrambled or boiled eggs or meat and cheese) and as much tea, coffee and toast as you wanted.
Guests at the hotel get free use of the Spa, which was only built in 2001 and includes a swimming pool and Jacuzzi overlooking the lawn, sauna, and solarium and a well appointed gymnasium. As we were only there for a couple of days, we didn't have time to use the Spa facilities, but it looked lovely. We were told that if we did go down to the Spa free towels, shampoo, conditioner etc would be provided for our use.
The Hotel Extras
The hotel provides a laundry service and of course room service, but all the members of staff are also a great asset to the hotel. They are all friendly and extremely efficient at all times.
This was the first time we had left mom and dad alone in our new house and, since dad has Alzheimer's disease, I was quite worried about them. We left them with the telephone number of the hotel and of course they had my mobile number too, but there was no reception on my mobile at the hotel! We went to reception to make sure that manager knew my name - Dave had booked in his name and I didn't want a phone call to come through and not be passed on to me.
The manager took my name and explained that there was no porter service during the night and all calls would be redirected to his house. I explained that it was highly unlikely that my parents would call but he insisted that I took his mobile phone during the night just in case he needed to contact me so that I wouldn't worry.
How's that for looking after your guests!!
The cost of the suite was £165 per night for the two of us, so it was expensive, but that's what you expect for that sort of standard.
The 'normal' bed and breakfast rates range from £45 - £55 per person per night depending on the season with a discount of 5% for 7 nights or more.
We will certainly visit this hotel again. We may not go for the expense of the suite next time as this was a special surprise, but given the high standards of the place, I suspect any room would be lovely here!
We enjoyed the whole experience immensely.
15 minutes from Tenby town centre, Heywood Mount Hotel is a luxurious place to relax. Aside from the above standards ammenities one can enjoy the spa and leisure facilities available on site.