five star prices with a third rate B&B service and metality (Heywood Mount Hotel (Tenby))

Member Name: casanundra

Product:	Heywood Mount Hotel (Tenby)
Date:	22/03/09 (58 review reads)
Rating:

Advantages: Nice and quiet

Disadvantages: Poor location, poor value for money, dated decor, poor facilities

I am sorry but Stalag 17 would have been preferable to a stay at this hotel. My young family booked a stay here hoping to use the facilities only to be told that we couldn't due to one of my daughters being too young. The hotel was offering five star prices but only provided a third rate B&B service. The room (we had booked a four poster bed) was nice enough although the hotel itself had dated decor. There were many things missing or faulty in the room to make it worth the £180 per night price tag; No bath robes, limited towels, a mini bar that not only had extortinate prices but no bottle opener to use on any of them anyway. The extractor fan in the bathroom pumped out dust and grime onto the foam when we took a bath, and the balcony had cigarette butts all over it and obviously not been cleaned for some months. The TV had four channels, one of which was in Welsh and the DVD player remote control didn't work. The so called welcome booklet in the room had more rules in it than any WWII stalag prisoner camp and the food choice was both limited and expensive. The reception desk staff were inept and disinterested at best and when I tried to raise a complaint about the poor service I was met by an unkempt and equally disinterested manager. When departing the hotel by car, the visibility is so poor onto the road that it is an accident waiting to happen and should you wish to walk into town, there are no foot paths for a couple of hundred metres so you have to risk the speeding cars on a narrow country road before you can reach some semblence of safety. The hotel would be fine at prices of say £85 per room per night but at £85 per person per night it is totally over priced for what you get and the spa for which the hotel is meant to be renowend, defies the notion of somewhere nice to relax. I have stayed all over the world both on business and pleasure and have had both good and bad experiences in hotels but this one was by far the worst in terms of value for money.

Summary: Stay in Stalag 17, far more comfortable