Newest Review: ... to check in early and the room is available the would be happy to accommodate you). So at reception, I gave my name and a few details ... more
Not So Amazingstoke..... The Hilton!
Member Name: redfox26
Date: 24/10/08, updated on 02/11/08 (159 review reads)
Advantages: Quiet, good parking
Disadvantages: No sower pressure in room 271
So armed with the knowledge that we would be staying on Thursday we decided to book a hotel in Basingstoke. Due to the lateness of our plans we seemed to be out of luck with travel inn and Premier Lodge as being a family of 5 we needed a family room. So this is where the Hilton came into the picture as there is one not to far from where we wanted to be as the hotel is also in Blackdam not as close to the location os the Travel Inn but it would do.
After visiting the website for the Hilton, I wasn't to sure still if we could book a family room as we even though the site was easy to navigate and user friendly, due to the fact that there was 5 of use I like to book via the phone and speak to staff to make sure there is no confusion, as some hotels only allow 4 to a room.
This is where I was greeted by a lovely American lady, who ensured me that we could all stay in the same room which was great, without asking for any other detail (I had already gotten them from the website) I gave her my card number and booked the room.
Okay I'm going to be totally honest with you. I am so lame at giving directions it's unbelievable, Plus seeing as we all live all over the country I'm going to give you the address at the end of the review. This way if you wish to stay at this hotel you can stick the postcode in to your Sat Nav, or Google the location. This way I won't feel so bad when you end up in Scotland. .... Right now we have that cleared up I can go back to the review with a clear conscious.
My first impression was okay were at the hotel, nothing to glam unless you go by cigarette butts put out on the featured outer wall light nice. Parking was ample as there only seemed to be a few cars in the car park (about 15) so after parking up we left the kids in the car with my brother (he was staying with family in Blackdam) and went to see if we could check in early (the Hilton say's on the site that if you wish to check in early and the room is available the would be happy to accommodate you).
So at reception, I gave my name and a few details as I had forgotten to take my reservation / booking number, but this was not a problem and the found me straight away. But due to getting there 2 hours early we were told we would have to wait a while as the room was being cleaned. Not a problem as this gave me a few hours to pop into town and do a bit of cloths shopping and we could be back in time for the actual checking time of 03.00 pm.
Arriving back at the hotel is were I started to feel a little let down and annoyed, as when I tried to check in I was told there was no room ....
What I was here 2 hours ago and it was being cleaned????
Now I'm being stared at by a member of staff, finally we suggest she makes a phone call and check on what is happening, so a phone call later and with member of staff checking the room and a manager standing next to me. I find out that they let the person already in the room stay on longer opt for a late check out.
Now I'm totally gob smacked I was here 2 hours ago and told the room was being cleared. And even more so at the fact that they have a wedding fare this weekend and have no other rooms.
In the time that I was standing there I don't think that I see a light bulb switch on and I certainly didn't hear any sound of mouse wheels churning in the brain departments, this is where I found the staff to be a bit lacking. Okay the ordeal only lasted for about 15 minutes due to the fact that I wasn't prepared to wait another few hours and asked if there was a late arrival for another family room and suggested we swapped rooms.
But I will give credit where it's due, the staff did take to this idea and within a few minutes and a couple of clicks on the computer, the rooms had been swapped and we were given our room key. So with no idea where we were going as we was not told what direction the room was in we set of to locate the room and take the luggage up leaving my brother still trapped in the car with the 3 kids and on the verge of a nervous brake down.
Finding the room was simple as they are clearly marked with wall signs, the only thing I found was the lack of ease getting to the rooms which I am going to point out now.
At the Hilton n Basingstoke, there are no lifts so if you are disabled or have a wheelchair, lots of children or are unable to carry lots of luggage make sure you point this out when booking, so you can get a room on the ground floor.
The door don't open in uniform, so it's a case of pull one push one, which can be tricky if you have a lot of luggage. (Only a minor fault but when I walked into the second door thinking that it would go in the same direction as the last, I was a left rosy cheeked).
When I opened the door to room 271 I was relieved as the room was laid out nicely with all the usual guff, tea, coffee, kettle, the beds were made fresh and the sofa bed was laid out and dresses they had also set up the travel cot.
Inside the room also was an iron, ironing board and trouser press, towels and 2 sets of complimentary shower gel, shampoo and conditioner and television.
After settling the kids into the room and switching on the tv, I stepped into the very clean bathroom for a shower. Which I must add was very disappointing due to the lack of pressure (it would have been quicker to wash in the rain), at one point I was tempted to fill the bath up and dunk my head in to the water to get the bubbles out of my hair, but there was no way I was going to rinse my hair in dirty water. So we decided to skip washing the kid hair and just give them a quick shower.
The hair dryer supplied in the bath room was a bit pants too, so with me packing up half the house I reached into my case and used my own, finding a plug for it was not a problem. But when it came to putting my makeup on was a different story with no main light that I could fine in the room, and one of the bulbs out in the bathroom I had to get by with using the light from the 3 lamps provided in the room which wasn't to bad.
So we've now been out for the night and ready for a good nights sleep, and that's exactly what we got, I do have to say that the beds were very comfortable.
This as good, you can choose pretty much what you want, from fried breakfast, fruit, toast, and much more they also have a good variety of drinks and juices.
On the website I looked at www1.Hilton.com they advertised a swimming pool, it is also in the description for the Hilton Basingstoke on Dooyoo. But I will inform you that the Hilton Basingstoke does not have a pool, as we found out after packing our swim wear, I'm just glad that we didn't put it on and walk round looking for a pool and used our noddles and asked. But they do have a small gym.
There was also a modem in our room, which we didn't use. But I do believe that the lable on it stated that the cost of use was £15. I'm not sure if this is for a week but seeing as I was trying to get ready, you may want to ask about this if you plan on using it.
If you are on a long stay you can also rent a games console, we only stayed one night so we had no us for this, but again you might want to check prices before booking this item.
We had a car and being 2 miles from town, seems a bit out of the way for a main hotel, i cannot comment on the public transport options as i didn't need them.
This hotel hosts, funtions like wedding fares and meetings so could get busy.
So What Did It Cost Me?
Family room for 5, one night stay 18th October - 19h October 2008 including breakfast £64.00
With the hidden charge of £1, as a customer voluntary donation, which I wasn't told about, but soon noticed when I woke up to the bill on the door mat in the morning. I did pay the donation though as it was only £1 and not £100.
I personally wouldn't call this a 4 star rated hotel, but I does the job intended. It's somewhere to stay, and for £64.00 per night including breakfast I didn't consider it too bad for a one off occasion. However if I was staying for a week I would look elsewhere first as for a week it could be expensive, especially if you want to use the internet or other extra's such as room service or games consoles.
I have given the Hilton in Basingstoke 3 out of 5 stars, due to the booking confusion and lack of shower power.
Somehow I don't think for one minute that Paris would be begging daddy to fly her to Basingstoke for a holiday!
Old Common Road,
Tele: 01256 460 460.
Fax : 01256 840 441.
If outside the Uk, International code + 44 then number.
Thanks for reading.
Summary: i can't see paris staying here!