Newest Review: ... his attitude. Asked if we wanted upgrade for£10.00 which we took, plus 2 breakfast vouchers at£10.00. A saving of £8.00 pp. Parking isn'... more
Not a pleasurable experience.....
Hilton Hotel (Gatwick)
Member Name: smudge377
Hilton Hotel (Gatwick)
Advantages: Handy for airport
Disadvantages: Poor service, general bad attitude, some rooms grubby
My husband and I stayed at the Gatwick Hilton prior to and on return from our holiday, in Sept 2012.
I had initially checked website prices and booked my first night with 9 days parking for £159.00, but for the straight forward night on return rang the hotel direct and got the double room for £69.00.
Priced seemed very reasonable, but I guess the question is about value for money and I didn't think it was great.
We took the 5 hour drive from Plymouth and arrived at the hotel. There about 10 parking spots for temporary stop off, so we pulled in there. No trollies, or assistance, so we lugged all our heavy bags up a long flight of stairs. Escalator not working. There were lifts, but husband lift phobic.
We are Hilton Honours members, so as reception queues so long went to HH check in. Big mistake, as this was the worlds slowest desk. When we got to front a very curt, almost arrogant guy proceeded to check us in. I was really shocked at his attitude. Asked if we wanted upgrade for£10.00 which we took, plus 2 breakfast vouchers at£10.00. A saving of £8.00 pp.
Parking isn't that easy. Not on site, so drive to long stay, and get a bus thru to south terminal, then walk thru to hotel. Took me about 45 mins in total. Had the same process on return. Just a bit of a pain, so much easier to park on site or valet park.
Again, no sign of a porter or trolley, so lugged bags a long way to new annexe.
The room looked very nice, modern and clean, if not huge. Tv, mini bar( be warned it has a sensor, so don't touch if you aren't buying)
Feather pillows though, so had to ask housekeeping to bring foam as allergic to feather. Bed hard, and I really couldn't say it was that comfie. Nice bath/shower, with toiletries there for you.
I didn't like the fact you can't open window, ESP as I felt room was hot.looked at AC and fiddled round.
Thought it was me and hubbie being dumb.
Went to bed and wake about 1am roasting. Checked AC and temp said 25oc.. Fiddled some more, but nothing changed. Went down to reception and told them, they said no one available to sort it,(fair enough) but they would send concierge to have a look. Boy, he was stroppy too, pushed a few buttons and said it would be fine in 20 mins. Strangely enough nothing changed........
Now 2am, went back to reception and asked for another room. Went to new room, straight to bed carrying foam pillows with us! And just got into bed and straight to sleep.
In the morning they apologised and took upgrade and breakfast cost off bill.
Breakfast was the standard fayre, nothing special, but ok. We didn't eat in any other of restaurants so can't comment. Grabbed a coffee from costa outlet in reception. There is a very small gym, about the size of a bedroom, no pool, or other leisure facilities.
Cash machine in reception, which didn't work. Also charges £1.75 per withdrawal.
On checkout we requested a smoking room on return.
Arrived back and strolled thru the walkway to the Hilton. Nicer check in lady who confirmed we had booked a smoking room, and sent us on our way. Had to ring housekeeping for foam pillows, and asked for an ashtray. She said, you aren't in a smoking room. Rang reception, " no not in a smoking room" they put we thru to duty manager who said no smoking rooms available. Firmly reminded him I had booked it a week before, and that its not good enough. Miraculously, they found a room. They said they'd sent up a porter to move bags. Oh no, he came and dropped room key. As hubbie had to go back to airport to pick something up, I asked porter for help, but he said he had to be somewhere else, and tutted when I asked if he could hold the door while I manoeuvred out with luggage.
On arrival at room the carpet was torn and frayed, and the bath was full of black long hairs. Why does they appear to be a culture of allowing smoking rooms to be of a lesser quality?
So 2 stays, 4 rooms, below par service and a bad taste in my mouth.
I won't be staying there again
Summary: I risk staying further from airport for a better service....
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