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Hilton Hotel (Glasgow)

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    3 Reviews
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      28.03.2010 11:06
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      Try it and See!

      Hilton Hotel Glasgow

      I stay here for 2 nights the weekend before christmas every year - 5 stays to date. My family all live in Ayrshire and this is a good base to get lots of visiting and to deliver christmas gifts before christmas.

      Hilton Glasgow has 5 stars and if you do not get a cut price deal a normal room costs around £199 for bed and breakfast each night, an executive room costs around £250 for bed and breakfast each night.

      There is not much difference between an executive room and a normal room. In the executive room you get free sparkling water and access to the executive loung. This is the only difference apart from the fact all the executive rooms are on the higher floors.

      The executive lounge is on the same floor as reception. You can have a continental breakfast here, snacks, tea, coffee and soft drinks throughout the day and wine, beer and light snacks at night!

      It is a personal thing if this is worth the extra money to you - we always stay executive but I will add only at deal prices, we have so far never paid full price.

      Rooms have all the facilites you need, big comfy beds, tv with pay movies, tea and coffee making facilities, full bathroom with Crabtree and Evelyn toiletries, trouser press, hairdryer and iron.

      Breakfast is served in Minskys restaurant - same floor as reception. Good buffet breakfast with a vast range of choices - enough choices to suit anyone.

      Small swimming pool, gym and spa on ground floor, good to use because pool and gym are free.

      Car park also on ground floor basement - beware they don't tell you this but it costs £10 per night and you can't get out without a valid ticket!

      All in all I have stayed here 5 times so I feel able to give a truthful view - 4 stars I would say and a good comfortable stay if you get a special offer - at full prices it is too expensive for what it is - basically I think I have got exactly what I have paid for on every visit!

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      13.12.2009 01:22
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      nice luxury hotel

      I have stayed at the Hilton Hotel in Glasgow once, this is one of
      Glasgow 5 star hotels and one of the best. The room I stayed it was
      amazing massive room loads of space for 2 people and massive beds so so comfortable, bathroom large enough, mini bar, tea and coffee making
      facilities, trouser press, safe, desk, sofa, flat screen TV, Mp3 radio
      etc. The bed was very comfortable and the bedding was of a high standard all rooms are well and tastefully decorated and its not too dear a good deal we got which makes its even better. The staff were all extremely friendly and so helpful nothing was too much for them. Easy check in and check out no problems. The hotel is right next to a motorway noise wasn't a problem at all iam taking it they have good glazed windows double triple. Minskys is one of the restaurants in the hotel and this is an excellent carvery type restaurant the food was very good and it is quite reasonably priced. There is another restaurant in the
      hotel this is more posh what you would maybe expect of a Hilton not that
      minskys isn't its maybe just a more relaxed atmosphere in there than the
      more posh one. The only downside of this hotel is its location it is in
      the city centre but its a walk away from shops pubs and clubs and its
      not a nice place to walk at night I would recommend maybe a taxi which
      will take about 5 mins to get you to the main bits and wont cost much at
      all.

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        15.09.2008 14:58
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        Not worth its 5 stars

        The Glasgow City Centre Hilton hotel is situated on the outskirts of the city centre, towering above the M8 motorway which links Glasgow with Edinburgh. The hotel is about 10 minutes drive from Glasgow airport. For those using public transport, one of the main train stations in Glasgow (Central Station) is about 10 minutes walk or Charing Cross train station is less than 5 minutes walk away. As such, the hotel is easily reached from all over Scotland and England.

        The hotel is a five star hotel, with approx 400 bedrooms over 20 floors.

        Since being built in 1990, this hotel has dominated the skyline over Glasgow, and as such has amazing views from the upper floors.

        I last stayed in this hotel for New Year in 2006. We booked an Executive room which is a more spacious room on an upper floor which also allows guests entry into the Executive lounge on the xx floor, with complementary snacks and drinks. At the time this cost approx £200 excluding dinner for the two of us to stay one night, although a quick check on the Hilton website states that a similar room for New Year 2008 would cost £268.

        FIRST IMPRESSIONS

        Upon arrival at the hotel I struggled to find the entrance to the underground car park, which, despite the entrance being located directly in front of the hotel, was poorly signposted. When I finally got the car parked, it was a short walk to the lift which takes you directly to the reception area. The reception area is impressive, a big open space, quite luxuriously decorated and gave us high hopes for an enjoyable stay.

        RECEPTION

        We had a 10 minute wait at the reception desk whilst the 3 receptionists dealt with other guests. When we got to the front of the queue, we didn't get an apology for our wait or a friendly welcome to the hotel. This wasn't a major issue at the time, remember it was New Years Eve and the staff were harassed by the increasingly big queue forming in front of them, but unfortunately was a sign of things to come.

        Once we had checked in and had signed for various things, we were told our room was not quite ready, and would take another hour. Now, by this time it was already nearly 4pm, check in was advertised as being 3pm and we wanted to get to our room, freshen up and get changed for dinner before the night's festivities.

        The receptionist told us to leave our baggage with the concierge and have a seat in the bar, where we would be called once our room was ready. The concierge however had disappeared, so we ended up taking our baggage into the bar.

        Not being called by about 4.45pm, we approached the reception to ask when our room would be ready, as we had dinner booked at a nearby restaurant for 6pm and we wanted to get ready. The receptionist basically said that the room was ready, and they had been too busy to let us know.

        THE ROOM

        Being non-smokers, we obviously asked for a non-smoking room, so were quite surprised when we entered the room to smell a strong smell of cigarette smoke - an unbearably strong smell. Now, I understand that some people may smoke in a non-smoking room, but considering that there were 3 ashtrays dotted about the room, it was obvious that we had been given a smoking room - not what we had asked for.

        Worst was to come when we noticed the bedding. A dark stain was on the bottom on the bed, and on closer inspection, the mark was still damp, and had a strong smell of coffee. It appeared that someone had either had the room previously and been moved, or the bedding hadn't been completed changed.

        Either way, we made a phone call to reception to ask to be moved to a clean, non-smoking room. Reception sent the housekeeping manager up to the room, who spent 10 minutes saying it hadn't been left like that when she had inspected it. Finally though she agreed to move us, although all the Executive rooms were full, so we would need to be downgraded to a standard room, although they offered to refund the difference in price and still give us access to the Executive Lounge.

        The standard room was, surprisingly, the same size as the Executive room, but nicer decorated and had obviously been recently upgraded. Both the Executive and the standard rooms were basically furnished, with a double bed, built in wardrobe, widescreen TV and en-suite. The Executive room had a small seating area with a table, whereas the standard room had only one chair. Complimentary toiletries in both the Executive bathroom and the standard bathroom were the same.

        FOOD

        By the time was had moved rooms and received our baggage it was after 6pm, so the hotel offered a free meal as we had missed our dinner reservation. We chose to have room service, which was OK but nothing remarkable, and certainly not up to a 5 star standard.

        I believe the hotel has 2 restaurants and a number of bars, however we didn't try them on this visit.

        EXECUTIVE LOUNGE

        As stated previously, the Executive Lounge can only be accessed by those guests staying in Executive rooms or above. The lounge was unremarkable and quite small, with seating for only about 15 people. A range of alcoholic and non alcoholic drinks where available, and a small buffet.

        OTHER FACILITIES

        In the basement of the hotel is a small leisure centre, with a swimming pool, Jacuzzi, steam room, sauna and gym. I believe there are also treatment rooms if you're looking for a facial, aromatherapy etc. We made use of the swimming pool and sauna, both of which were spotless. Unfortunately the water in the pool was freezing.

        CHECKING OUT

        On checking out, the receptionist asked if we enjoyed our stay, and wasn't at all interested when we said "no". Our reduced rate room and free meal had not been processed through the system so the reception tried to charge the full lot to our credit card, and it took a number of calls before she finally found someone that could cancel part of the charge.

        When she asked if we were parked in the hotel car park, she informed us it was a £5 a day charge to residents, payable at the concierge desk. Until this point we thought that parking was free.

        SUMMARY

        We were looking forward to a relaxing night away, but unfortunately, it wasn't to be found in this hotel. The staff were disorganised and unfriendly, and the rooms were basic.

        If you're looking for a hotel in Glasgow City Centre, don't stay here - it isn't worth the money.

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