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Hilton Hotel (Southampton)

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2 Reviews

Address: Bracken Place / Chilworth / Southampton / SO16 3RB / England

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    2 Reviews
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      30.06.2010 14:59
      Very helpful
      1 Comment



      Good for a Pre-Cruise stay!

      Hilton Southampton.

      My husband and I stayed for one night at this hotel at the end of April this year. The next day we were going on a week long cruise from Southampton docks.

      The Hilton Southampton is situated at Bracken Place, Chilworth Southampton. It has 96 guest bedrooms, one restaurant, one bar and a Living Well Health Club which includes indoor pool, gym and sauna.

      Many of the guest bedrooms are on the ground floor so this may be helpful for those travellers who have mobility problems.

      We tried various different websites for prices for this hotel, our criteria was bed and breakfast and 7 nights parking, we were not concerned about evening meals etc.

      The Hilton website was very expensive with room only and 7 nights parking costing £199. Most other websites we checked beat the Hilton website price. We finally booked the stay through Superbreak. The total cost was £150.00 and this included bed and breakfast, 7 days parking and a 3 course meal in the restaurant. We were really happy with the price especially since it included breakfast and an evening meal.

      On arrival at the hotel we were allocated our room and given directions to the restaurant. Check in was painless, lady was very polite and helpful.

      Our room was situated on the second floor, there was a lift but we decided to take the stairs as it was only one flight. On entering the room it was large in size, it had a king size bed and ensuite bathroom. There was no mini bar, although there were tea and coffee making facilities.

      Every part of the room was clean and the bed proved to be very comfortable with good quality bed linen.

      The bathroom had everything we needed and there was plenty of hot water. I was very happy with the room.

      We had a quick swim in the indoor pool, this was also a good expereince. Staff were again helpful and they provided us with towels and directed us to the changing area. The pool itself was good, very clean and the water was not too cold, quite large for an indoor pool and not overcrowed, my husband and I were the only people in it.

      After our nice swim we decided on a shower and then we would have the free meal. Service in the restaurant was efficient. The meal was from a special set menu. The menu had a choice of 3 starters, 3 mains and 3 desserts. The meal was served quite quickly and I can honestly say my husband and I were of the same opinion - quite awful!!! Lukewarm soup, very bland hard meat and a dessert that was a disgrace to serve. At this point I was just very glad of the reasonable price I had paid for the booking!

      Had a drink in the bar, nearly £10 for a glass of white wine and a pint of lager - thought this would be about the cost as Hilton bars are always quite expensive.

      Had a good nights sleep with no noise etc coming from other rooms. Breakfast in the morning was buffet style, hot items were not as hot as they should have been and really there was not much choice. All edible and lots of hot tea and coffee.

      Checkout was a breeze, again friendly and helpful. Collecting our car from the Hilton carpark after our Cruise was also fine - very efficient staff and our car was exactly where we had left it in the car park.

      Overall we had a comfortable stay and the only downside of the whole stay was the meal. We paid a good price for the booking and if we cruise again from Southampton we will use this hotel again.


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      • More +
        26.08.2009 21:13
        Very helpful



        One Hilton hotel to avoid.

        Hilton Southampton Hotel

        Twenty One years ago whilst studying to be a teacher at King Alfred's College, Winchester I met Mr Right! Eighteen months later we were married. After three children and nineteen years of wedded bliss, surely this must mean a romantic mini-break to celebrate?

        Thanks to our good old Tesco vouchers we were able to get away for two nights. We wanted to stay in Winchester, but were unable to book anything using hotel vouchers. The nearest place was Southampton, only a few miles a way from Winchester and also close to the New Forest and other attractions (good shops!), so I booked the Hilton Southampton.

        We have always enjoyed stays at Hilton hotels. Whilst not plush or unique, they offer a good quality of accommodation that is far superior to a Premier Inn or Travel Lodge and as I had read the blurb about the hotel on the Hilton Website I was convinced we would have a lovely time.

        The photograph of the hotel shows a wooden chalet style building that looks attractive set against a woodland foreground ( It looked pretty - it's not the photo that Dooyoo have used!).....
        'Unwind in the wooded landscaped gardens of the Hilton Southampton hotel, an ideal base for exploring England's South Coast'.

        ~How to get there~
        I wish I had read the directions and studied the location more closely before booking....
        The hotel is close to the M3 and M27 intersections. It is 2 miles from Southampton Airport and 4 miles from the city centre. We followed directions from The M3 - we exited at Junction 14 onto the A33 you have to double back on yourself, passing the hotel on the left. At the next roundabout, take the third exit just past the Garage (taking care not to rejoin the M3) bear right over the flyover into the hotel entrance.
        Address for SAT NAV puposes ...
        Hilton Southampton
        Bracken Place
        SO16 3RB

        ~Our Experience~
        The hotel doesn't claim to be a luxury resort, but we expected a good standard of accommodation and comfort. We were paying with Teco Clubcard vouchers . The total cost of two nights stay at the hotel, staying in a Delux room was £260 including breakfast - If you were paying cash, I would say this was expensive). Although we were not paying cash for our stay we did not expect Hilton standards to be compromised.

        On arriving, my heart sank. I had already realised we were close to two motorways but I was now looking at an eighties style hotel building with the main entrance overlooking a grotty car park. The website photograph had been very cleverly done!

        We parked outside the hotel and my husband went in to check in. We had arrived a little early and our room wasn't ready. In fact we sat around for almost and hour and a half waiting for our room to be available. We didn't mind as we had books to read and relaxed in the bar area.

        We were on the 5th floor and took the tiny lift with our bags. By now we were ready to find our room and relax. I was looking forward to a bit of luxury, but how disappointed I was.

        The room wasn't huge but contained all the usual furniture- bed, desk, two cahirs, wardrobe and draws. However everything was old and tatty. The décor was dated and worn. The bed was poorly made and the bedding was worn and the duvet cover even had a small hole in it. I felt we had arrived at a motorway Travel lodge.

        Far worse for me though was the noise from the motorways. The window was wide open so I went to close it but couldn't! By now I was feeling a bit grumpy and sent himself down to see if we could move rooms. No chance - the hotel was full, but someone from house keeping came up to sort out the window. Once shut most of the noise of the roads was almost blocked out.

        The room contained the usual mini bar (do not touch unless you want to spend a lot of money!)and tea and coffee making facilities.

        The bathroom was in a similar condition to the bedroom - worn. It had the usual bath with a shower over, sink and loo. There were plenty of complementary shampoos etc, but no towels. It took two calls to housekeeping to get some! ;O(

        I took a couple of deep breaths and made a decision to enjoy the stay despite my disappointment. :o)

        The weather over the two days we were in Southampton was typical for our English summer - overcast and not too warm. Bearing this in mind we were shocked when we returned to our room later in the evening, to find the temperature to be almost sauna like. We looked for an air conditioning dial, but found none. No wonder the window had been open. My poor husband was becoming a frequent visitor to reception! He came back to tell me there was a fan in the wardrobe that we could use to cool the air. We dually put this on - It felt like we were camping! The fan didn't do much and made a clunking sound, but the noise from the roads was too great to have the window open.

        After an uncomfortable night (hot and noisy)my downtrodden husband visited reception again the following morning, but basically there was nothing we could do.

        ~The breakfast~
        This is almost as important as the room. This is the high point for my husband who always tries to ensure he eats enough food to make sure he has gets his moneys worth!

        Each morning we had to wait a few minutes to be seated. We were then asked what drinks we would like and we were happily sent in the direction of the buffet... There was the usual selection of cereals, fruits, cold meats etc along with with pastries, croissants and breads. There was also an industrial toaster - one where you put the toast in and wait for an age for something resembling dry bread to come out. I think they should bring toast to your table.

        My husband loves the cooked breakfast. The usual suspects were on offer of bacon, sausage, mushrooms, beans, and hash browns.
        All in all, a good way to start off the day. Most definitely no need for any lunch - a great money saving ploy! My only complaint with the breakfast is that the coffee is cheap and nasty. I like a good cup of coffee and the Hilton weren't serving it!

        ~The Leisure facilities~
        After that huge breakfast we felt that we ought to make an effort and do a bit of exercise, so we headed down in the lift to the pool and gym.
        The leisure club, has a 13m indoor pool with a sauna and steam room. There is also a small gym. Around the pool there were a few chairs and sun loungers. The front desk provided us with towels. The changing rooms were small but clean, with plenty of lockers.

        On returning to our room we found two vouchers for complementary drinks at the bar. We assumed this was because we had complained about the room. It was a nice thought, but didn't make our stay any more comfortable.

        This was very easy. A bill was put under our door. We couldn't do a quick check out as we needed to pay using our vouchers but the transaction was smooth. My husband also mentioned again the troubles we had experienced with our room and filled out a feed back card about our stay.

        ~Worth a Visit?~
        I would not recommend this particular Hilton Hotel. While the staff were courteous, we felt we were fobbed off - maybe they hear the same complaints all the time.

        On our return home we wrote a letter to Hilton Customer services outlining our concerns. Subsequently we have received a letter of apology from the hotel, with an offer of a complementary upgrade should we ever visit the hotel again (not likely!). I also received a very lovely bouquet today, which was a nice gesture, but not enough to make me want to revisit the hotel.


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