Hilton London Heathrow Airport

Just stopping for one night (which i guess most people do). Due to the fact my onward flight was at 10.30am I didn't like to take the risk that my flight from Glasgow would be delayed and I'd miss my flight to San Francisco. I arrived into T1, so to get to the Hilton meant a short trip on the Heathrow Express followed by a 10 minute walk through T4 and over the covered walkway. I thought the might have offered a shuttle bus from T1, but they didn't. Arrived about 8.30pm and check in desk seemed reasonably quiet, only 3 in front, however it took at least 15 minutes to get checked in - but they were very apologetic. I ...  Read the complete review

As you will probably know by now if you have read any of my other opinions, I seem to have a lot of problems with service no matter what I do. Am I expecting too much, I don't think so, if you're paying out large amounts of money for something that is advertised as "luxury" then that is what you should expect. The Hilton London Heathrow Hotel is no exception to the problems I have. I knew there were going to be problems when I went onto the Hilton.com website to request an information back on the hotel. It took 6 months 24 emails (which go to Dallas in the USA) and a letter to the Managing Director of Hilton before I got a response. ...  Read the complete review