Welcome! Log in or Register

Hilton Metropole Hotel (London)

  • image
5 Reviews

Address: 225 Edgware Road / London
England / W2 1JU

  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    5 Reviews
    Sort by:
    • More +
      26.05.2013 19:36
      Very helpful
      (Rating)

      Advantages

      Disadvantages

      Hilton Hotel of a high standard with wonderful city view.

      FIRST IMPRESSIONS
      The main entrance was getting renovated when I visited, but this did not ruin the first impact, as the entrance we went in was still very grand. The lobby area was very large and grand with marble flooring and ushers were waiting in the entrance to help with bags (we only had 1 suitcase each, so we wheeled our own).

      THE ROOM
      The room was lovely, two large double beds and a sofa bed. We never used the sofa bed, so cannot tell you how easy it was to fold out, but it was a comfortable sofa. There was also a desk, TV, chest of drawers, 2 wardrobes, coffee table and tea/coffee making facilities. There was plenty of room for 3 of us to get changed at the same time. It also had a very large ensuite bathroom with a bath, overbath shower, toilet and sink with a lot of floor space.

      The view was amazing, we checked in around 10pm and got a lovely view of the lights of London from the 12th floor.

      I did find the pillows quite uncomfortable, one was not enough, but with two I was almost sitting upright. And it would have been nice to have somewhere in the bathroom to keep toiletries such as a cabinet, but storage elsewhere in the room was great, two large drawers and two wardrobes.

      THE LOCATION
      The location was great, only a 5 minute walk to the Edgware Underground Station (probably only 2 minute walk once the main entrance is complete). By Subway you can get almost anywhere in London, but if you are more of a walker, it is about 15 minutes walk to Oxford street. Alternatively you can get a taxi from the back of the hotel, they arrive regularly.

      One of the reasons we picked it was because it was the same distance from Kings Cross Station, Buckingham Palace for the garden party and close to Oxford Street and Meat Liquor (I have reviewed this restaurant too).

      PROS
      The main thing I liked about the hotel was the first impression, it looked like a 4* hotel and the second was that the room was spacious, clean and the mattress was comfy. I am not an exercise bunny, but my Dad enjoyed the gym, pool, sauna facilities that were on offer. It was everything I would expect from a hotel.

      Also these may seem like weird things to mark as pros, but the hangers can be removed from the wardrobe. I hate trying to hang clothes on the hangers that are fixed to the wardrobe in case someone steals one. The ironing board also moves, so you can position it in front of the window (which I find that be great ironing light).

      CONS
      Service in the lounge bar was slow, it took about 10/15 minutes for 3 drinks and despite asking to pay for the drinks straight away, there was a lot of confusion over charging them to the room and how we had no left a card at reception for room charges, this left us feeling as though the woman wasn't listening.

      It was £600 for 3 people for 2 nights. That is a lot of money at £100 per person a night especially as I don't make full use of all the facilities such as the gym and pool. I often feel that hotels are overpriced when people tend to just use them as a clean place to sleep.

      OVERVIEW
      I would definitely consider this hotel again, if I was to visit London again. The only thing to prevent me from staying here again would be visiting the city for an event further away from the hotel or if I heard good reviews for a cheaper hotel.

      Comments

      Login or register to add comments
    • More +
      21.01.2011 15:46
      Very helpful
      (Rating)
      14 Comments

      Advantages

      Disadvantages

      Great for conferences and business folk, but a bit too large and impersonal for casual tourists.

      ~~~~~~~~~~
      HELLO HILTON
      ~~~~~~~~~~

      The company I work for organises an annual Christmas Party which serves as the focal point of a two or three day off-site motivational event. Being a contingent of around 500 strong in our region, our little soiree was held at the Hilton London Metropole, a massive hotel located in the "cosmopolitan" surroundings of London's Edgware Road. I was booked in for a three night stretch, during which I had ample opportunity to explore everything the hotel (and local area) had to offer.

      ~~~~~~~~~~~
      GETTING THERE
      ~~~~~~~~~~~

      The hotel, which towers over the junction between the Westway (an extension of the A40) and Edgware Road is ideally situated for London's West End, with excellent transport links. Both Edgware Road tube stations (one for the Bakerloo Line, and the other serving the Circle, District & Hammersmith & City Lines) are only a couple of minutes walk away, and several bus routes lead down Edgware Road towards Marble Arch and the top end of Oxford Street. The property is just outside London's Congestion Zone, and has a secure underground car park with space for 170 cars - but space is on a first come first served basis and is charged at an eye-watering £35 per day (£25 at weekends). In addition, the Heathrow Express at Paddington, which gets you to the airport in around 20 minutes) is only a five minute taxi or tube ride away.

      ~~~~~~~~~~~~~~
      WIDE OPEN SPACES
      ~~~~~~~~~~~~~~

      The hotel has a number of entrances, but the main one is located on the corner of Edgware Road and Praed Street. To be frank, it's rather ordinary, hidden behind some massive pillars and characterised by a low, slightly claustrophobic ceiling, however, it all changes once you get past the massive revolving doors into the lobby. The Metropole is an award-winning conference centre, and one of the largest in Europe - and it shows. The inside is cavernous - several reception desks are arrayed against the left wall, with a spacious seating area, the concierge desks and a bar off to the right. The lobby is ringed by a first floor gallery, giving it a high ceiling and a pleasing sense of openness and space.

      The overall impression is one of contemporary, understated refinement, with the beiges, browns, and blacks so beloved of the corporate world the predominant colour scheme. On the ground level, there is an additional sports bar, an in-house Costa Coffee concession, the Fiamma Restaurant (where breakfast is served) and a small selection of hotel shops (more on these later). The hotel is so large (over 1000 rooms) it has three wings - East, West & Tower - served by two banks of four lifts. To say that it suffers from a lack of intimacy is something of an understatement - wherever you go, people and crowds are not far away, stripping the place of any real ambience, atmosphere or indeed, personality. The hustle and bustle and the comings and goings make the ground floor feel more like an airport terminal than a hotel lobby.

      Despite the crowds, check-in was quick, friendly and efficient, and the receptionist answered all of my queries with patience and professionalism. For the record, our corporate room rate was £155 per night, which included breakfast. Normal rates - on Hilton's web site (http://www.hilton.co.uk/londonmet) - are around £165 per night and up, but better deals can be had on other sites. My room was in the Tower Wing, on the tenth floor, so with electronic key card in hand, I made my way to the lifts to check out my digs for the next three nights.

      ~~~~~~~~~~~~~~~~
      A ROOM WITH NO VIEW
      ~~~~~~~~~~~~~~~~

      I was lucky enough to get a room very close to the lifts. It took several tries for my key card to work (a recurring theme during my stay), but once in the room, I was mildly disappointed. Given the size of the hotel, it was surprisingly cramped, and the cynic in me wondered whether they had shoehorned as many rooms into the building as they could - maximising revenue at the expense of comfort. The room had two twin beds, bedside tables, an LCD TV perched on a mini-bar, a desk with tea-making facilities laid out on a tray and quite limited wardrobe and hanging space - some of which was given over to an bulky in-room safe and storage for an ironing board and iron.

      I had to squeeze between one of the beds and the mini-bar to get to the desk, which had adequate lighting, the hard connection for broadband, but little space to work in comfort once a laptop is set up. On opening the curtain, I found the window was fogged up with condensation, and it pretty much stayed that way the whole time. Wiping some of it off didn't improve the view out over a roof, and as I was going to be spending most of my time elsewhere, I didn't much mind.

      The bathroom was fairly well appointed with a bath and a broad rain head shower, but with the type of nasty thin white shower curtain that billows in and sticks to you when you turn the shower on. Lighting in the bathroom is decent, but there was no shaving or make-up mirror, and the distance of the mirror from the sink didn't compensate. At least the water pressure was excellent, the fluffy white towels felt and smelled brilliant, and there was a generous selection of Crabtree & Evelyn toiletries. That said, Hilton had skimped on the toilet paper, which seemed to be the kind of value product you'd buy at Aldi and then wishes you hadn't the first time you used it.

      There are only a handful of decent channels on the TV, but a broad spectrum of different languages are catered for. Broadband is available in the room at £15 per day, and the connection proved easy to set-up and provided me with stable and quick connectivity for the duration of my stay. Unfortunately, there is no WiFi in the hotel rooms, but it is available in the public areas of the hotel, and if you pay for the daily connection, you can use it anywhere you like. As I was there for a business conference, I was surprised to find that mobile phone coverage was horrendous on all networks, even in my 10th floor tower room.

      ~~~~~~~~~~~~~~~~
      SLOPING OFF TO SLEEP
      ~~~~~~~~~~~~~~~~

      At most corporate events - with late night bar sessions and brutal 8am starts - sleep is not much of a consideration, but with two young children at home and a third on the way, I was quite keen to catch up on my sleep deficit. Unfortunately, even with two to choose from, I couldn't get comfortable in Hilton's beds. The first night, having taken the one against the bathroom wall, which corresponded to "my side" of the bed at home, I found it had a pronounced slope - so much so, I used an extra pillow to stop myself from rolling inadvertently onto the floor in the middle of the night. I used the other bed the following night, but ending up bashing my elbow painfully into the desk and knocking some stuff off the tea tray. I had no issues the third (and last) night, but that probably had more to do with the number of Mojito's and JD & Cokes I'd availed myself of at the free bar during the Christmas party.

      ~~~~~~~~~~
      FOOD & DRINK
      ~~~~~~~~~~

      Breakfast was served in the ground floor Fiamma Restaurant, and is buffet style, offering a huge selection of continental, American and English foodstuffs. There is manned egg, waffle and pancake station which cooks to order. Service is brisk and attentive. The acid test, for me, is how well the staff can poach eggs, and I was very pleased with the results each of the three mornings. The dining room is cleverly partitioned off into smaller sections, so despite its size, it didn't suffer from the cafeteria feel that often plagues similar establishments.

      On our free evening, we had dinner at the Fiamma, which for a set price, offered a buffet with some interesting and varied choices for starters and mains (such as cold meats, smoked fish, quiche, antipasti and pasta, followed by lamb navarine, beef stir fry, and sea bass) and a cabinet full of chocolate, coffee and fruit mousse-type deserts. An a la carte menu is also available, details of which are on the web site. It was a satisfying, if rather unremarkable meal.

      We inevitably ended up the in the contemporary Sports Bar next door, which, true to type had a large number of strategically placed TV screens showing the start of the cricket, but we were very surprised when we were turfed out just before midnight. Bar. It's the only part of the hotel that shows Sky Sports, so we were a bit miffed not to see more of the Ashes. Bar prices were reasonable by London standards, with a wide variety of cocktails, beers and wines available. The hotel also has a 24th floor Asian fusion restaurant called Minako at the Met, which offers panoramic views over the West End of London, looking out toward the City. I went up for a look at the fine view (I certainly wasn't getting one from my room!), and to snap a few photos, but didn't have the chance to eat there.

      Being a Costa Coffee regular, I was initially chuffed to have the concession in the lobby, but delight soon turned to despair when I realised they had the front to charge over £4 for a medium-sized latte. You could just about understand the price gouging if they had a captive market, but just outside the front entrance, directly across the street from the hotel is, you guessed it - a Costa Coffee branch - where the same latte would cost you half as much.

      ~~~~~~~~~~~~~~
      FITNESS FACILITIES
      ~~~~~~~~~~~~~~

      To compensate for over consumption of food and alcohol, I resolved to go for a swim every day, and found that, despite the size of the hotel, there was rarely anyone who shared my enthusiasm. At 12.5 metres (half Olympic size) the pool was more than adequate, heated, and clean, as were the changing facilities, steam room and sauna. You'll need a pound coin deposit for the lockers, and towels are provided when you sign in. The fitness facilities, which are open from 6am to 10pm, include a small, but well appointed gym, are free to guests. The only disconcerting thing was that the glass lifts which serve the East Wing of the building overlook the pool as they go up, meaning I had an audience every so often as I did my laps.

      ~~~~~~~~~~~
      CHECKING OUT
      ~~~~~~~~~~~

      Sometime in the wee hours on my departure day, an envelope was slipped under my door with my bill. As I had no additional charges, I used the express check-out, dropping my key and a copy of the bill into a box next to reception. My overall impressions of the hotel were favourable, but I would find it hard to recommend to anyone visiting as a tourist. There are other hotels in London that are better located, more intimate, atmospheric and have something more about them than the Hilton at this price point. Just down the road, on Praed Street, the Hilton Paddington would be a much better choice. However, as a conference centre catering for a large number of corporate guests, it more than comes into its own - and some niggles with the room aside - service, facilities and attention to detail are well above the average if my own experience is anything to go by. As such, I'd give it a qualified four stars for business folk, but a stingy three and a half stars for more casual guests.

      ~~~~~~
      DETAILS
      ~~~~~~

      Hilton London Metropole
      225 Edgware Road
      London W2 1JU
      Phone: +44 20 7616 6448
      Check-in: 15:00
      Check-out: 12:00

      © Hishyeness 2011

      Comments

      Login or register to add comments
        More Comments
      • More +
        27.09.2010 11:02
        Very helpful
        (Rating)

        Advantages

        Disadvantages

        great

        Few weeks ago went for a little weekend break to London town and when in London you have to stay in a nice hotel , so this 4 star Hilton was perfect!!

        Location?
        Great Location!! situated in Paddington central london and it's about 10 minutes walk to Paddington train station and 5 minute walk to Edgware road station.

        1st impressions?
        this hotel is massive with over 1000 rooms !! the reception area is very nice with a a lounge bar, my first thoughts of this hotel was like wow it's like it's own village.

        Staff ?
        The check in staff where nice and because we arrived early they upped our room to deluxe for no reason at all which was great. The cleaning lady was really nice . we left her notes for extra pillows ect and she did good! how ever room service , we asked then to bring up extra tea bags 3 times and when they did finally come to the room , the brought shampoo instead !!

        The room?
        2 double beds. mini-fridge which we didn't use , iron , En-suite bathroom , tv for some reason played german channels? it was very nice room and very clean.

        hotel Facilities ?
        The breakfast rooms where amazing , since it was such a big hotel there was a couple of breakfast rooms and they served a range of hot and cold . this hotel has 5 bars / restaurants , a hair salon , a gift shop and of course a health suite with a gym , sauna , steam room and the pool , the pool was a little on the small side considering how much guests this hotel can hold , this gym was living well.

        Price?
        OK bare in mind that Hilton hotels are expensive but we did get it on one of the 50% weekends so for 3 nights , twin room (remember we got upgraded to deluxe double for free) and breakfast it cost me and my friend £330 for the whole stay, which isn't that bad!

        Stay again?
        yes!!!

        Comments

        Login or register to add comments
      • More +
        01.10.2009 14:30
        Very helpful
        (Rating)

        Advantages

        Disadvantages

        Worth a try for a reasonable priced weekend trip

        In May 2009 I stayed at the Hilton Metropole, Edgeware Road, London as part of a group celebrating a hen weekend. The "hen" in question, being a bit of a control freak, did all the booking herself, but as it only cost around £100 for a night in the hotel, a ticket for Mamma Mia and train fare from the north east, I didn't really expect the hotel to be up to much.

        I was pleasantly surprised when we walked into the reception area. The hotel was spacious, clean and looked quite elegant, with lots of marble and clear cut lines to the decor.

        Despite the fact that we were several hours early for check-in, our rooms were ready and even better, as my Mum and I were only staying one night (when the rest of the party were staying two) we had been given an upgrade. Our party split up at this point; the people staying in twos disappeared upstairs to the Tower rooms, while my mum and I, and the people staying in threes went off to the West Wing, where the "hen" confessed that all of those staying as a three already had an upgraded room as it was the only way to accomodate three people.

        The rooms were very nice; very spacious, tastefully decorated, clean and with all of the conveniences you would expect from a decent hotel room. We had a bit of a giggle at the mini-bar which had a notice stating that it had a sensor on it that knew if items were moved and the customer would be charged automatically. We were a bit worried that there would be some kind of minor earthquake and that we would end up owning a fortune! The mini-bar was, as ever in most hotels, really expensive and we didn't touch it at all! the room had two double beds so we were able to stretch out in a bed each. Later in the day when we visited another room in our party, it was apparent that their rooms were a good deal smaller, but as we were only using them to sleep in that didn't really matter.

        The view from the room was less than exciting, lots of tower blocks and buildings. Other members of our party had an even more exciting view of lots of scaffolding, but then who stays in a hotel in London for the view from their room?

        Apart from the two restaurants and bar, the hotel also has an indoor pool but we didn't try this out.

        Taxis were easily available from just outside the hotel, it was close to a tube station and it wasn't too far to walk to Oxford Street (although be careful not to wear high heels as I did!)

        The bed was fairly comfortable, although it had had terrible pillows! There was very little noise during the night so we were able to get a fairly good night sleep.

        Breakfast was included in the price of the room and had a good selection of hot and cold buffet items, including a station where a chef was waiting to make omelettes. We went down for breakfast fairly late and there was still plenty of choice although my mum and I both thought the hot items weren't hot enough.

        Check out was easy enough as the hotel operates a quick check out system. We just dropped our room key into a box and off we went.

        All in all, the hotel was very good value for what we paid and I would definitely stay there again.

        Comments

        Login or register to add comments
      • More +
        21.08.2009 11:04
        Very helpful
        (Rating)

        Advantages

        Disadvantages

        A really good well run hotel

        My boyfriend booked two nights in this hotel for me as a Christmas present. On arrival by tube it was very easy to find, and first impressions on walking into the hotel were brilliant. The reception and bar area were one massive space, all marble and luxury. The check-in service was excellent, and in spite of there being a queue we were sorted quickly and directed to the lifts to find our room. This hotel is huge, but the rooms and lifts well signed and easy to find.
        The room was lovely, with a massive comfortable bed and nice bathroom, usual hospitality tray etc. The view out of the window was nothing great, of a police station but in central London I have found very few hotels can offer a good view, and at least this one was not of a brick wall two feet away!
        We were booked into the hotel's restaurant for dinner on our first night as part of our room package, and the meal we had was way above the standard I expected for such a bargain. The service in the restaurant was brilliant, discreet and efficient and the food was excellent.
        After a good night's sleep in the room we went down for breakfast. The breakfast room was busy and hectic but just like the night before the service was excellent. There was a massive choice for breakfast - pretty much everything you could think of from full english to waffles and pancakes, and a chef on hand to cook your eggs fresh any way you want.
        All in all my experience of this hotel was a very good one, and I would recommend it to anyone. While it wasn't the cheapest option experience tells me it's worth paying for something you know you can trust and this hotel was it.

        Comments

        Login or register to add comments