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Holiday Inn (Cardiff City Centre)

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    3 Reviews
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      24.08.2013 10:38
      1 Comment



      Decent place to stay but find somewhere else to eat

      I stayed here on business at the beginning of May.
      The Hotel staff were all very polite and friendly and helpful.
      The room was very clean although a bit small , it was a double but I was staying on my own , it would have been very cramped for two people.

      I ate in the restaurant and had a mozzarella and tomato salad with a side of green beans I was expecting it to be small because it's a salad but I was very disappointed when It come out it was a bed of rocket about 4 cherry tomatoes and a few small balls of mozzarella , it didn't even have any dressing. and that cost £12.50.

      Later in the evening because I was starving after my tiny meal I rang for room service but couldn't get an answer for about 10 mins I finally got through to Reception and the guy who answered was a bit rude and seemed annoyed that I wanted to order room service and kept telling me how busy they were.
      I tried ordering three different things off the menu and he told me they were all unavailable , eventually I settled for a Tuna Sandwich which then took nearly 3/4 of an hour to arrive and was nothing special , costing £9 .
      I would have eaten out if work wasn't paying for it so my recommendation is that the hotel is fine to stay in but there are plenty of nice restaurants and cafe's around in Cardiff so eat out.

      This review is also on my ciao and trip adviser account.


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        10.04.2012 10:13
        Very helpful



        Good hotel in city - bargain for families

        It's hard to imagine a more central Cardiff location than the Holiday Inn; it's right behind the Millennium Stadium and metres from Cardiff Castle and was my choice of hotel for my first ever trip to Cardiff this month during the Easter holidays. That I can recall I've not stayed at a Holiday Inn before, though I have often used the Holiday Express chain. Having found a great rate of £101 ( and 7% quidco cashback) for 2 adults and 2 children for dinner, bed and breakfast in one room I decided to stay for one night, and eventually ended up staying two. It proved to be a good hotel and I would stay there again.

        Initial impressions were not that great I have to say. On our arrival having entered the car park (an additional £10 a day) and being quickly checked in we were a bit bemused to arrive at our family room on the sixth floor to find that, though not a smoking room it absolutely stank of smoke, so clearly had been a smoking room in the recent past. The window having been left open made absolutely no difference to the impression that you were in an ash tray - to the hotel's credit when I phoned down and said politely that we weren't too happy to have been assigned a room that smelled so strongly of smoke seeing as we had two young children with us they gave us another room on the floor below promptly with no fuss at all and the rest of our stay was a very good, and blissfully tobacco smell free one.

        The room itself had a double bed, a sofa bed and an additional put up bed, perfect for our needs. There were all the touches you need for a comfortable stay from a hair dryer to choice of hardness of pillows and the room was bright and clean with what must be Holiday Inn blue accents. The bathroom was a bit on the small size, and the shower wasn't great, but the room itself didn't feel poky even with the extra beds. There was an LCD TV and internet point - though we didn't use this as the £15 charge seemed a bit steep. Importantly the beds were comfortable, the sofa bed had obviously been recently replaced, the rest of the furniture was a little tired around the edges but perfectly fine. My husband appreciated the kettle and coffee making facilities and the room, though not luxurious by any means was good - there was a great view over the river. We found the walls a bit thin and were disturbed one night by neighbours next door, not the hotel's fault, but you could hear the TV so how well and long you sleep may depend on your neighbours.

        Having paid for a package we ate in the restaurant both nights that we were there. The staff were all very friendly and service was good. We couldn't choose everything off the adult menu in our package but there was enough choice and frankly for three courses and breakfast £25 or so per person was a bargain. On the first night I had a duck roll starter, followed by a scrummy salmon and prawn keebab with vegetables and potato with brownie and icecream to finish. The children enjoyed their garlic bread starters and pasta one night and fish fingers the next. More dessert choices for them would have been great, there was only banana split or icecream with a teddy wafer but seeing as children stay and eat for free it seems churlish to complain . For adults there was also a buffet (£15 for non package guests) every night which you could have in the package which included a drink too - my husband had the curry buffet one night and I opted for Chinese on the second night of our stay with a glass of red wine. Both options were very good and the restaurant food in general was excellent, definitely more fine dining than all you can eat. We were a bit bemused by the hotel's accounting system which saw us being billed for the food and then by some complicated accounting system this was re-credited back at reception and then any extras added on. We never did quite understand it, or know if the staff got the tip we left as our final bill seemed to include a reasonable £8 or so per night which given we had extra drinks too seemed reasonable, the details were unfathomable in all honesty so we chose not to worry.

        Breakfast too was very good with a choice of cooked and continental buffet. The staff were lovely and attentive without being over present, and everything was fresh and well cooked. There was plenty of juice, fresh fruit salad and also enough sausages and beans to keep the children happy, I couldn't really fault it. There were plenty of newspapers available - the 20p "i" which seems to be very popular with hotels for obvious reasons. The pastries and pain au raisins were fresh and there was an efficient toaster and lots of choice.

        Being so centrally located the hotel was very convenient for most of the city's main attractions. Bute park on the river was literally just outside the door and equally it was a short stroll to the castle, shopping area and the National Museum, again the staff were more than happy to oblige with details of how to get the bus to the Techniquest and newer areas of the city. When we decided to extend our stay we were able to get the same rate, which was great given that it was actually lower than the rack rate, advertised on reception as £110.

        Overall I would recommend this hotel and booking via holiday inn rather than expedia where you won't get the package deal we did. The location was excellent and would be good too for anyone travelling by train as the station was nearby. I didn't really begrudge paying the extra £10 for parking per day, but you should be aware that this applies before arrival. For business people this would be a good hotel and for families it is excellent. Though there is no pool or fitness suite there is all you need for a city break and frankly, for the price we paid it was a bargain given how good dinner was. Recommended.

        For more details and photos:


        the photo of the front of the hotel makes it look a bit more ugly than it is in reality - so don't be put off.


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      • More +
        03.03.2009 01:00
        Very helpful



        A Great Place To Stay!

        We stayed at the Holiday Inn in Cardiff City Centre recently. The reason for our visit was because I was auditioning for the X Factor (again! - I didn't get through :( ) . We chose Holiday Inn because we had stayed at the hotel on many occasions before and were pleased with it and it's value for money.

        The hotel is located right by the Millenium Stadium. This was convenient for us because the auditioning for the X Factor took place in the Stadium. The hotel is a short 5 minute walk from the high street which was good!
        Our room was located overlooking the Stadium's car park. This was good because this was where the queuing for the auditions took place. We were told to be there for 8AM however , when we woke up at 5Am the queue was massive!

        * The Hotel *
        We had to go through two sets of large automatic doors to get into the hotel. There is a large "open space" in front of the reception. The reception is located to the right of the doors. To the left is access to the bar , and then down some steps from the bar is the restaurant which is large and spacious.

        * Checking In *
        Checking in was efficient. The staff were very helpful and professional and knew their stuff which I think is extremely important at a hotel. They'd obviously been well trained.

        Our room was a twin room. The room wasn't very big however not small either. In our room we had most things you'd find in a hotel room such as television , tea and coffee facilities , wardrobe , hairdryer ect. We had a large window which was great because we had a nice view. On one afternoon we were there we watched a game of bowls being played on the green down below. We had a perfect room.

        Our room was very clean and tidy. Our tea facilities were topped up continuously. I enjoyed the Galaxy Hot Chocolate supplied.
        It cost £210 for two of us for two nights. Breakfast was included.

        The bathroom was very small. It had a bath/Shower , toilet and a sink. There was a big mirror. We were given 2 large towels and 2 hand towels. One thing I disliked about the bathroom was the fact that the bath was very small. Our bathroom was very clean!

        * Breakfast *
        The breakfast was self-service.There was so much to choose from. There was a section with fresh fruit (such as kiwi , melon balls , orange segments , grapes and grapefruit - it was delicious) , cheeses and cooked meat. On another table there was a toaster where you had to make your own toast. On another table were cereals in small boxes and pastries such as croissants. Joining this table was a table with fruit juices such as orange and cranberry. In the middle was a "hot plate" with cooked breakfast ; Baked Beans , mushrooms , scrambled egg , hash brown , black pudding , fried eggs ect.

        I had fresh fruit to start - It was delicious. Then I had a croissant which was rather dry. I then had a cooked breakfast of scrambled egg on toast and mushrooms. The scrambled egg was the weirdest I've ever tasted. It had a texture similar to that of bread and butter pudding. It didn't taste like egg at all. The mushrooms also tasted weird. I think they had been fried in a kind of vinegar. Although I didn't enjoy my cooked breakfast , the other food (fruit , toast , cheeses) I had were very tasty! The staff were great - very polite.

        * Staff *
        The staff at the hotel were very good! They were extremely helpful. Because we had to be at the auditions early the next morning and breakfast was being served from 7:30am , we asked if it was possible to have breakfast slightly earlier than the time stated. The staff were great , and arranged for us to have breakfast at 6:30 which would consist of toast , fresh fruit , cheeses , cold meats , cereals , tea , coffee and fruit juices, although they said due to the time , we were unable to have a cooked breakfast , however I thought it was excellent of them to open the restaurant and have the food ready by 6:30 am for us!

        The reception staff were great. They were helpful and made checking in easy.

        The housekeepers did an excellent job in our room. Our room was very clean and tidy. They topped our "tea" facilities up ( I was pleased as it meant I could have more Galaxy Hot Chocolate!. We were given clean towels even though we hadn't asked for any and given more shampoo even though we still had some left. They provided us with a great service.

        * Hotel Facilities *
        There was a choice of using the very long stairs to get to our room which was on the third floor or use the lift. Of course we used the easier option , as the stairs were very long!

        There are two computers located in the reception area where you can use the internet , for a small price. I can't remember the exact price , however I do remember using the internet there last time we stayed there , and it was something like £3 for 20 minutes , however that is just an estimation.

        * Toilets *
        The toilets at the hotel are very clean and modern. There are mirrors between each toilet which are a wavy shape. The lighting is modern. The toilets is a very large "room". There are four toilets there.

        * Bar *
        Connected to the hotel is an Irish Bar. We went in there , and discovered it to be a nice quiet place with a pleasant atmosphere. There was modern music playing and a game of "kick-boxing" showing on the telly. They served all kinds of drinks - I had a coke!

        I thoroughly enjoyed my stay at the Holiday Inn and would definitely recommend this place to everyone. It located in a great place. A big thank you to the staff - they were brilliant! I give this hotel a good 9/10

        Thanks For Reading!


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