Newest Review: ... station. Parking at the hotel is atrocious, for the number of rooms there is very little parking, the parking adjacent to the hotel belong... more
Helpful staff but accessible room is not accessible
Holiday Inn Express
Member Name: writer29
Holiday Inn Express
Date: 04/04/13, updated on 05/04/13 (23 review reads)
Advantages: Nice friendly staff
Disadvantages: Poor accessibility in 'accessible rooms', insufficient parking
We're staying at the Holiday Inn South Wimbledon courtesy of my landlord as my boiler broke down over a week ago and with only a wetroom and no bath that I can fill up so my daughter could bathe we had to be 'decanted'.
Firstly, South Wimbledon is a stretch and I reckon they've called it that to make it look good, this hotel is practically across the road from Colliers Wood station.
Parking at the hotel is atrocious, for the number of rooms there is very little parking, the parking adjacent to the hotel belongs to the housing opposite which I realised when someone scratched my car! There is no parking in the immediate area either which is really inconvenient when you are pushing a wheelchair and carrying luggage.
The room we were given was called accessible however, when we got to the room we found that my daughter's wheelchair, which is a standard size, would not go past the bed to the main area of the room. On the second day a member of staff came up and moved the bed for us - I could not do it myself as I have 7 damaged vertebrae. Currently, our bed is not with the bedstead so reaching the lights is now not so easy and once in bed we cannot benefit from the 'side table' parts of the bedhead.
Breakfast is abysmal, no bacon, hash browns and no option for fried eggs, kippers etc. The Premier Inn does a much better breakfast with far greater choice. The food menu for the rooms is very limited and service ends at 9pm.
In the evening, the shower is more like a trickle. There is a sink right on top of the toilet which makes going to the toilet really awkward and the shower curtain does not fully go around the shower rail which makes the water spray all over the floor.
Staff are great though, really friendly and helpful where they can be.
Summary: Probably fine for non wheelchair users, poor breakfast choices but friendly helpful staff.
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