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Holiday Inn Kensington South Hotel (London)

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    3 Reviews
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    • More +
      24.06.2013 11:58
      Very helpful



      Maybe not my first choice, but worthwhile if you get a good deal.


      I recently booked to attend a 'Black Tie and Posh Frocks' Party at Holiday Inn Kensington Forum through a multi-activity group I am a member of. This review is of my experience staying at the hotel, and dining in their function rooms.


      The hotel is based at 97 Cromwell Road which is just a few minutes walk from Gloucester Road tube station (Piccadilly, Circle & District lines). Strangely however the main entrance is actually on Courtfield Road which runs parallel. Basically turn right out of the tube, right again and you will see it on the skyline - it has 27 floors. Nearby are a few local shops such as a small Waitrose and Tesco, and several small restaurants. You are close to the Victoria & Albert museum, Earl's Court exhibition centre and Kensington gardens; all of which are in walking distance.

      CHECK IN

      You enter through big swing doors to a massive, airy lobby with a long check in desk down one side, and a bar and coffee shop on another, with plenty of seating.

      The check in process was a disaster. You can supposedly check in at 2pm, I arrived at 4.15 and there were only two receptionists working on the lengthy front desk, bothing dealing with other guests. I waited patiently as a queue built up behind me. A lady from the Business Desk came and asked me to go with her. We trekked across the massive lobby and round the corner and she tried to check me in. It was a slow process as their system logged her out and we had to wait and then my room wasn't ready as it was still being cleaned, so they tried to get me another but as the hotel was full they did not have anywhere else to put me. After twenty minutes I managed to get checked in and headed back to the lobby where friends who had checked in before me were finishing cups of tea and wondering what had happened to me.

      THE ROOM

      My twin room was on the 16th floor. Sadly we had a North facing room, but those with a South facing room got a lovely view out across London and various landmarks. The room is quite simply furnished - there is a built in wardrobe as you go in on your left - those awkward hangers that I can never get off/on properly There is also a dressing table/desk with flat screen TV. For me there were not enough power sockets: in this digital age, someone always needs to be charging their phone, plus I needed to use tongs before I went out, so it involved some juggling.

      Each bed has two pillows (choice of soft or firm), a duvet, overhead light and bedside table. Windows are large and span the width of the room for natural light (should the sun have bothered to show up). Supplied bits and bobs include and iron and ironing boards, basic tea and coffee making facilities and an un-powerful hairdryer under the dressing table. There was space for a fridge but it was empty.

      The bathroom is to the right as you come in and contained a sink, WC, and shower over a bath. One set of towels were in the room, the spare set were in the wardrobe. They also supplied face cloths which many places don't seem to do. Freebie toiletries include a bath/shower gel and shampoo as well as a little soap.


      As I mentioned above I was here to attend a private function, which was held in the Lennon suite on the 1st floor. Our room held eleven tables of ten quite comfortably with a bar area, DJ and dance floor.

      The bar area was quite compact, it wasn't a fixed bar, just some tables in the corner of the room, and upon arrival there were two men working behind it, I saw a friend leaving as there were only limited wines available and they were going to purchase a bottle from the downstairs bar. I ordered a rose wine for a friend (£20.35 per bottle) but the bartender had to go and fetch it, which was quite a wait. At this point I was not impressed with the waiting around I had done in this hotel. However he did let me have the glass of Rum Punch for free (usually £4.50) so I let him off on this occasion! Later in the evening there was just one person behind the bar and he was very efficient at remembering regular orders.

      The meal was a set menu - I had the veggie option. For meat-eater they had a liver pate with a salad garnish to start. It seemed a generous portion and I didn't see much get left. My starter was a goats' cheese salad with olives, tomatoes, lettuce and cucumber. It was tasty and also a good size, although if I were to be picky I would say there were too many chunky pieces of cucumber, but that is just my personal preference. For mains there was chicken with new potatoes, carrots and mange tout. There appeared to be a small amount of gravy with it but the consensus was this it was too dry. I had a mushroom risotto which, as far as I could tell, had the contents of no more than one mushroom in it. I left the final two-thirds of the plain risotto as it was a bit boring. The risotto was garnished with parmesan, which isn't vegetarian, so I moved that to one side. Dessert was more successful being a cheesecake with berry compote. The DJ was a private hire and not connected to the hotel, but the hotel rules state that all music must finish at midnight.

      Outside the function suite was a cloakroom for those not staying at the hotel and lavatories. The Ladies' loos were clean and well stocked of all the necessary supplies. I think there were about 5 cubicles but I never had to wait, even thought they were supposedly busy. Either I timed it right each time or there were plenty of other lavatories on the same floor.


      Breakfast is also served on the 1st floor and the room can be spotted from the lift. We gave the man our room number and we were seated. There is a large buffet area in the middle. One section was for cold items - Danish pastries, breads, cheese/meats, cereals, fruits salad, a range of juices etc. I had a couple of glasses of their fresh orange juice - nice and chilled, fresh yet not too bitty that it left a residue around the rim of the glass. There was also apple, cranberry and one other flavour of juice. I started with some fresh fruit - orange segments, pineapple, grapefruit and melon were all present and correct, with yoghurt if you wish. I finished off with a visit to the hot buffet where perfectly cooked fried eggs, hash browns, mushrooms, fresh tomatoes, baked beans, sausages and bacon awaited you, all freshly cooked and hot. Although self-service it was attended by a chef who kept an eye on everything for you. There was also an omelette bar, cooking to order.


      The hotel has a business centre, and various meeting rooms/conference facilities. There is wi-fi available in public areas, but my friend said it was expensive, so I didn't investigate further. There is a fitness centre here, I didn't visit it but I gather it contains gym equipment; there is no pool or sauna.

      In the lobby, there is a bar and café area selling alcoholic drinks, teas/coffees etc as well as some snacks. I didn't dine in the restaurant, so I cannot comment on prices or standard of food (I would hope it was better than the function suite). After our function we went to the 'tavern' downstairs for drinks. It is a large room made to look like the inside of a pub. There isn't a great deal of atmosphere here and it shuts at 2am. I believe snacks can be purchased here, but I don't recall seeing any. A round including a glass of wine, a vodka and mixer plus a pint of lager came to just shy of £15.

      There is parking onsite - although at £33 per day, you may wish to get the train!


      Checking out time is a civilised 12 noon. As we exited the lift a member of staff took our electronic key cards and wished us a safe onward journey. Although I found I had to wait for service quite often at this hotel, all the staff were polite and apologetic, and no one was ever rude.


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      • More +
        08.07.2009 07:40
        Very helpful



        although this hotel is not dire, it is not the greatest hotel either

        I stayed at this Holiday Inn a couple months ago with my mother when she came to visit me. Immediately we had problems checking in, our room was not ready even though it was after 2pm's check-in time. We returned after the time they told us and our room was still not ready. I've seen from other review websites, since then, that this is a common problem.

        When we finally got upstairs, we found that the room was FAR too small for the two of us. I get that it was a central London hotel, but I have seen better for the same price. Our suitcases did not fit, we did not fit, it was awful.

        It was chosen for location and it seems as though that was its only standout quality. It was also specifically chosen because the website said that it had a fridge, and trying to be frugal, we really wanted this feature to avoid eating out. Turns out this fridge was just the minibar, that if touched, would randomly charge things to your account.

        There is wireless internet access, but it cost an arm and a leg. 15 pounds a night. This made things complicated as we had absolutely had to access the internet from my computer.

        Hotel is right off Cromwell Road (museums down the street) and Gloucester Road (EXTREMELY close to tube station). A wealth of restaurants. And a large Sainsbury's supermarket down Cromwell Road and a Tesco Express right across from the tube station on Gloucester Road.

        If you're looking for help finding things to do or booking anything, the concierge was surprisingly helpful and personable, which did cheer us up as we were quite distressed about the hotel by this point.

        Important to note: Although the address is Cromwell Road, the entrance is actually on Courtfield Road which you can find by turning right out of the Gloucester Road tube station and turning right again almost immediately.


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      • More +
        18.05.2009 21:43
        Very helpful



        Large hotel but inadequately designed and organized to cope with number of guests

        I recently had to stay at the Holiday Inn London Kensington Forum as I was attending a conference at the nearby Olympia Centre. My review is based on a four night stay (from Tuesday to Saturday) which overall I found quite unsatisfactory.

        The hotel has an ideal location for those attending events at either the Olympia Centre or nearby Earls Court with both venues being a 10 minute walk away. It is also suitably situated for those wishing to visit local attractions - with Harrods, the Royal Albert Hall and the Science museum being nearby. There is also various tube lines in the area giving easy access to the city centre with Gloucester Road tube being just a few minutes walk away. If travelling by car - the hotel is situated in the congestion zone.

        Car Park
        There is a small car park attached to the hotel but you don't have to be a hotel guest to use it -so it is often full by the time you get there. This means having to find alternative parking nearby which can mean using street parking and running out every few hours to full up the extortionately priced parking meters with your life savings! The hotel car park itself is also based underground and is very difficult to navigate through as the spaces are very narrow - this is really only for the very confident parker!

        The hotel itself is enormous - spread over 27 floors and accommodating 906 bedrooms. The size of the hotel does mean that those staying on the higher floors do have a great view of the area.
        There were 10 of us in our party and despite all of us requesting non smoking rooms we all ended up with smoking rooms. This wouldn't have been so bad for just one night - however we were there for four nights. As the hotel is so high all of the windows have safety catches on them which means you can only open them a couple of cms. Basically you were unable to adequately get rid of the stale smell of smoke.

        The rooms were nicely furnished however there wasn't an iron or ironing board available for you to take to your room. If you wanted to iron any clothes there was
        a laundry room tucked away on about the 23rd floor - so you have to get in a lift with your clothes on display for all to see! It's also quite difficult to find with no sign posts at all. The room was poor equipped with 3 ironing boards and irons - 2 of which didn't work! There was quite a queue building up in there when I finally managed to find it!

        There are also not enough lifts to accommodate the number of floors. 4 lifts were constantly being called to all 27 floors and I think one morning I waited at least 15 minutes to get a lift up to my floor. I could have walked but 17 floors is a bit of a trek! The lifts were also so slow. By the end of the week I had worked out that if I had to meet anyone at a certain time I would have to be waiting for a lift 10 minutes beforehand!

        Eating and Drinking
        The main options for eating at the Holiday Inn are either in the main restaurant or in the 'pub' style bar. We ate in the main restaurant a couple of times and despite having a lot of choice on the menu - about 5 of the dishes were unavailable giving limited options. In saying that, when the food did arrive it was very pleasant.
        The bar area offers more of a 'pub' type atmosphere and is very casual and good fun - there were also bar snacks offered in here.
        Breakfast was great! Lots of different options from continental to full English and the staff were quick to replenish the hot food trays. However my main criticism here is that for a hotel with 906 rooms there was only 2 toast machines and they are slow at the best of times.

        Our Booking
        The nightly room rate varies between £120 and £150 depending on whether you have a normal or executive room.
        The booking should have been so simple, 10 people wanting 10 rooms for the same number of nights - however we all ended up being booked into the hotel under the same name - which was a girl's name - which meant all the men in our party had difficulty checking in! When we all came to check out on the last day we were all charged different rates as well - so we then had to wait around for another half an hour whilst all this was sorted out.

        Whilst the staff on the reception were all very pleasant and were said to speak many different languages to accommodate travelers from overseas - I found that some had a real lack of English and that this caused a really big problem when dealing with our booking problem. There was some difficulty in understanding what the various parties were saying and it was quite frustrating for both the reception staff and the head of our party. On a plus point the concierge at this hotel is quite frankly the most helpful man you will ever meet!


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