Newest Review: ... us and call our room if we wished. We had been in the room no longer than 2 minutes when we got the phone call and she was extremely hel... more
Hotel Custom House
Hotel Custom House (London)
Member Name: amyjade90
Hotel Custom House (London)
Advantages: Close to Excel Centre, o2 Arena, clean, friendly helpful staff
I have stayed in this hotel on two occasions now, once in December and the second time in February. Both times I have been extremely pleased with my stay. I needed a hotel close to the o2 arena on both occasions and after hours and hours of looking at various hotels and studying tube maps I decided that this would be my best bet.
I paid just under £50 for two people both times, this works out at under £25 a night which in my opinion is a bargain. The second time I stayed here this even included a buffet breakfast! This hotel is nearly almost always available on sites like lastminute.com and various others, its worth searching around a bit until you find the one that includes the breakfast.
The hotel is located right next to the Excel centre and from London Victoria station I think it took on average about 40 minutes of tubes and the DLR. Its very easy to get too and after getting off the DLR you cannot miss it and it could not be closer to the station as it is directly opposite. To get to the o2 from here it takes about 10 minutes and is two different trains which are very easy and run frequently.
Checking in was very easy and pain free, they were very friendly and we asked about which tubes to get to the o2 arena as several were not running that evening, the girl on reception said she would look it up for us and call our room if we wished. We had been in the room no longer than 2 minutes when we got the phone call and she was extremely helpful and had even written it down for us so we could collect it at reception on our way out.
Inside the hotel itself it has its own Chinese restaurant, a pub type restaurant, a place for snacks and lighter meals and then another area where they serve breakfast. The food is about average price wise and there is nothing too fancy, fish and chips, burgers, sandwiches etc. The hotel itself is set out on what I believe is 3 floors and is serviced by two lifts, neither of which you have to wait for more than a couple of minutes for and they are easily accessible from all floors. Next to the lift on the ground floor is a little table with complementary magazines and the daily newspapers, some of the magazines cost £3 to buy in the shops and the free newspapers I thought was a lovely touch.
Both rooms that I stayed in were almost identical, very big, clean and just the amount of facilities required. I have found the beds to be quite firm but comfortable, the bathrooms look like a spaceship (lots of molded plastic) but are clean and have complimentary shampoo, body wash, soap and plenty of towels. There is extra bed linen provided such as an extra blanket and two pillows which I find is a nice touch as I'm always cold at night and the first time we went it was December and snowing! They provide two keycards for each room, you have to place your keycard in a little slot once you are inside the room for the lighting and heating to come on, both times we have been a bit sneaky and left one keycard inside the room with the heating on so when we got back in the evening it would be nice and warm for us. They have their own Wi-Fi service which is an extra added charge but each time I visited I didn't use this so I cannot comment on the speed and service. The rooms are well equipped with kettles, a few biscuits, tea, coffee and hot chocolate and even a hairdryer which is a rarity and it was actually quite a powerful one unlike some of the others provided in hotels! They also all contain a flat screen tv which you can rent movies through the hotels system, it had good signal and a good choice of channels were available.
The second time staying breakfast was included and I was quite looking forward to having a big breakfast having not eaten much the day before and I was not disappointed there is a large selection of food from rolls, toast, fruit, cheese and meats, yoghurts and cereal to the usual cooked breakfasts. As its all served buffet style sometimes the food isn't replenished enough and its not very hot but this definitely wasn't the case. They also have a good selection of drinks such as tea, coffee and various juices if your not a morning eater! The breakfast area was large and clean and tables were cleaned quickly.
The surrounding area to the hotel is run down and we never ventured out around the area but a short tube ride away is Canary Wharf which we spent some time looking at all the things we couldn't afford and Greenwich Village is also about a 5 minute DLR ride away.
Check in is at 2pm and check out is at 11am. A lot of hotels check out is usually at 10am but this gives you a little extra time especially if you are having breakfast here. The second time we stayed here we got back at around midnight and as we hadn't eaten anything for dinner we asked at reception if they knew anywhere in the area that might still be open. The guy on reception couldn't have been more helpful, he presented us a huge range of takeaway leaflets and said that if we decided what we wanted he would be more than happy to ring it through for us and bring it up to our room when it arrived. I really couldn't believe this at first because most hotels will charge you if you bring a takeaway into your room. We just opted for pizza which arrived really quickly and was brought straight to our room. Its definitely the extra small touches that count and I really cannot fault this hotel in anyway. Its not a luxury stay but for the price and the incredible service I have received on both times I would definitely recommend this hotel to anyone.
Summary: My go to hotel if I need to use the o2 arena!
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