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Mighty Malmaison Magic
Hotel Malmaison (Birmingham)
Member Name: missniff
Hotel Malmaison (Birmingham)
Date: 02/10/09, updated on 24/10/10 (377 review reads)
Advantages: Luxuroius & Great Service
Disadvantages: Price (maybe)
Mmmmmm Malmaison... delushious. I stayed in September this year.
Well a few years ago maybe... I have to stay in Birmingham twice a year for work, there is a usually a team of us, ranging from 4-10 depending on the day. Our business has a budget and in previous years we would not have been able to afford the Malmaison... so we have walked past and looked longingly at the hotel on our way to a less lovely bed for the night.
This year however they gave us a call and after a bit of haggling we got them down to £99 per person, per night, including breakfast. We were quite excited. Malmaison has an excellent reputation and has only a 10 'Boutique' hotels around the country (Belfast, Edinburgh, London see www.malmaison.com for further details).
The picture shown is not from The Mal's best side. The hotel is situated within the exclusive Mailbox development close to New Street station. Harvey Nichols has a store there along with other great designer stores, Emporio Armarni, Hugo Boss, and Bang & Olufsen to name a few. There are also many places to eat, including Spanish, Mexican, Italian & Japenese food from a variety of well known chains. All were busy and the waiit for most tables was 40 mins.
Myself and 2 others arrived about 5pm, check-in was fast and courteous, they gave us all the usual information and offered the usual extras, newspapers, wake up calls etc. Reception is decorated in a beautiful colours; plums, mushrooms, dark grey mirrors along with plenty of comfy chairs and tables around enabling you to meet up with people easily.
From there we caught one of about 5 lifts (they are quite small) up to our rooms. My room was on the third floor, I had a great view of Brum, sadly the windows didn't open though (pet hate). The room itself was a great size, lots of useful bits; iron & board, hair dryer, stereo, TV, radio. The mini bar was well stocked and not over priced. In the lovely clean bathroom the soap smelled gorgeous, there was also huge (250ml!) Mal branded shampoo & separate conditioner. No shower gel though, so if i didn't have my own I would have to borrow the soap from the sink. Plenty of thick fluffy white towels to wrap up in. Mmmm toasty. And the water pressure was excellent.
We met downstairs and went to the bar for a couple of drinks. The Mal bar is very much for non residents as much as hotel guests. There were lots of people there having a post shopping glass of wine, laden with Selfridges bags and suffering from tired feet. We had a fantastic French rose wine, I can't recall the name, but it cost around £22.95, and was well worth it - crisp and clean tasting it went down well!
The next day was Sunday and we had to leave by eight - but breakfast didn't start until then. We had a word with reception who offered us their 'Breakfast Box' at no additional charge (usually about £10), excellent customer service since there was 8 of us who needed it. The breakfast box was outside my room at the time i requested and was far beyond what i had expected. It included cereal, croissant, pain au chocolat, jam, honey, marmalade, butter, fruit salad. There was already a selection teas and coffee in the room, actually it was the best Earl Grey i have ever tasted, Woods of Harrogate was the brand. All presented in a huge wicker basket with proper cutlery and linen napkins. Very nice.
The next morning we made proper breakfast, there was a great buffet with all the usual juice, cereals, fruit, yoghurt, fresh honeycomb (mmm bit waxy!) but it all seemed to have a luxurious feel to it. There was also a hot breakfast menu, I chose Eggs Benedict. The eggs were perfect, the sauce was light and fluffy, muffin was slathered in butter and the bacon tasty. The only other thing I can recall was porridge - my colleague had that and it was a salty one, a first for me but it was creamy and well seasoned - if I had stayed another day I would have had that too!
I can't comment on check out because someone else did it for me!
I would certainly stay at The Mal again, the hotel is sumptuous and i had nothing but good service from cheerful happy staff. My only comment is that it is slightly dated now, but only in the the room had a mini disc player and the décor had seen better days. I'm sure its up for a refit soon. But i guess thats why we got such a good rate.
Summary: Go if you can
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