Newest Review: ... in a modern hotel) I chose the TV package that included broadband through a cable so that I could watch a movie too. However I could not... more
Great location, shame a few details let it down
Hotel Novotel (Liverpool)
Member Name: alliei80
Hotel Novotel (Liverpool)
Disadvantages: Service could be improved
Arrival into Liverpool Lime Street and the taxi journey was very quick - a few minutes at most so a very convenient location (also only a few minutes from Liverpool One shopping centre). Check in was quick and efficient.
The room itself was adequate; the carpet looked a bit marked in places, which was surprising given how new the hotel was and the minibar selection was a bit limited if you wanted an alcoholicdrinbut fine otherwise. The bed was comfortable and there is both aircon and a window that can be opened.
As there is no free wi-fi (which I would expect for the room rate in a modern hotel) I chose the TV package that included broadband through a cable so that I could watch a movie too. However I could not get the connection to work so I watched a film instead and put out my door tag to order breakfast for the following morning.
The following morning no breakfast arrived so I picked up the phone to call down and find out what had happened. No dialling tone so I gave up. Later I wandered down to reception and told them I had not received my breakfast and received an apology and was told they would ensure I received it the following morning. I also told the Receptionist that the phone was not working and neither was the internet, which I thought could be related and was told it was so I was given the access code for wi-fi, which I thought would therefore be complementary, having already added the TV package to my bill that I could not receive full service from. I also expected that someone may be sent to check the phone line but no-one ever came so presumably the problem won't be rectified for the next guest,
In the evening I ate in the restaurant, the food was very nice but a bit over-priced. The area is quite modern and not very cosy or atmospheric but perfectly adequate.
The following morning my breakfast arrived as ordered and was not exactly gourmet but met the description (although a bit more butter would have been appreciated as the slices of toast were large).
On checking out I found that they were trying to charge me for both the TV bundle and the wi-fi, this was quickly rectified and the Receptionist ordered me a taxi. On checking the bill more closely in the taxi I found that I had been charged the £3 room service fee for breakfasts on both days, despite never having received it on the first day and notifying staff of this, which rather added insult to injury!
Summary is that this hotel is in an ideal location and is modern and clean but some of the service elements do let it down, particularly for the room rate.
Summary: If the finer details are improved this could be a fantastic hotel.
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