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The Hilton Aberdeen Treetops
Hotels in Aberdeen in general
Member Name: andymcf
Hotels in Aberdeen in general
Date: 10/12/02, updated on 10/12/02 (227 review reads)
Advantages: Good value, Clean and Comfortable, Friendly
Disadvantages: Breakfast was below par, Bit of a poor relation in the Hilton family
It had been quite a journey. We arrived, late, from London Heathrow, flying British Airways. Our 'plane, scheduled to take off at 20:25, had finally departed Heathrow at 22:10 and we only narrowly missed being diverted to Glasgow and transferred to Aberdeen by coach, since Aberdeen airport closes at 23:30. With a 14-month old baby Josh in tow, this would not have been in the slightest bit funny.
We worried, without reason, as it happens, about whether our reservation would be held. As our taxi finally dropped us off at the hotel, just before midnight, our fears were put to rest...
This was very friendly and efficient. Well, almost! I'm a Hilton Gold Hhonors VIP member, so we were allocated an executive room. We were quite hungry and were told that the bars and restaurants were shut. There was a 24 hour room-service menu, so food could be sorted out, but I really fancied a drink in the bar after our somewhat taxing journey north and was a little disappointed, not to mention surprised! These things happen, I suppose, so we took our keys and followed the directions to...
...which was conveniently located on the ground floor of the hotel, down a rather drab, brick-lined corridor. Despite having requested a smoking room, a brass plaque on the door denoted ours as a non-smoking room - presumably because they knew that Josh was sharing our room. A small sacrifice, and much better for Josh! We turned the key (no keycards here!) and went in.
The weekend before, we had all stayed in a sumptuous duplex suite at the Langham Hilton in London and were not expecting the standard of this room to match it in any way
. It didn't, but then nor did the price, which was extremely reasonable. It was however, perfectly adequate and fairly spacious accommodation.
We dumped our bags and looked around. It was, as I've said, on the ground floor and had french windows leading to the gardens outside, with a view of nicely landscaped gardens, a pond and the leisure centre. There was a functional en-suite bathroom, with bath and hand-held shower. Plenty of towels, but no bathrobe. The room featured a trouser-press (which I actually used!), a settee, a decent-sized wardrobe, telephone, King-size bed (and, boy, was this comfortable!!!) and a writing table. The colour television had a few selected satellite channels and, as with all Hiltons, the ability to check your bill and check-out electronically.
We had reserved a cot (or crib) for Josh and this was already in the room. Full marks there - many's the time we have had to 'phone housekeeping to get it delivered and assembled and, at this late hour, it was great to be able to put Josh straight to bed. Not that he went to sleep! Oh no!
We perused the room service menu; good value, tempting things were available 24 hours a day and, before ordering, I decided to take a walk so that I could find a place where I was permitted to enjoy a crafty cigarette. It's a dirty, foul habit, but I guess that someone's got to do it...
What's all this then?
As I walked through the bar, I noticed that - despite the receptionist having said that the bars were shut - this one was open, and they were serving drinks! Alleluia! I returned to the room and asked Amanda if she fancied a drink. She did. Josh was still wide awake. The bar was very quiet and virtually empty. Off to the bar for a few, very reasonably priced, drinks before bedtime. All was well with the world.
Off to the Land of Nod
We returned to our room and got into bed. This was an extr
emely comfortable bed. It was going to offer a great night's sleep. Perfect. We were really tired and it was sweet dreams. Very sweet. And then, at 3am, just as Elle McPherson was about to.....
The fire alarm went off. The fire alarm, I have to say, is extremely good. You know, in no uncertain terms, that something is wrong (except, of course, that this being a false alarm nothing really was wrong) because it is extremely loud. Umpteen decibels blurting out, added to the crying of baby Josh, meant a very rapid wake-up indeed. Ye Gads!
I'm a realist. I've already said that we had a ground floor room with French windows which would have offered an easy escape from danger. It was absolutely obvious that the hotel was not burning to the ground. I "knew" that the alarm would go off shortly. We decided to comfort Josh and stay put.
The hotel clearly takes the safety of its guests seriously (and I'm not saying that that's a bad thing) and, inevitably, to add to the cacophony already going on there soon came loud bangs on the door, and urgent shouting. Oh well! We got dressed quickly and took Josh with us to join the other guests assembled, freezing, in the car park. 3am in December in the Highlands of Scotland... It's cold, believe me. There were two fire engines in the car park (not a day of industrial action, today, obviously!). One of the firefighters gave Josh an aluminium blanket to keep him warm. We froze for about 5 minutes until the all-clear was given and we were allowed to return to our rooms. Back to sleep.
...Arrived at 9:15 in our room, as requested. Toast, pastries, butter (but no jam, or honey or marmalade - in fact, nothing), tea, coffee and fruit juice were adequate if not anything to write home about. I don't normally eat breakfast, but this was actually very welcome. The 'phone rang. Amanda's parents had arrive
d at reception to meet us, as planned, and she went off to greet them whilst I had a shower.
Whilst drying myself off, I thought I'd use the express check-out facility via the television. I'd already checked my bill and knew what price I'd have to pay, but for some reason, the express check-in wouldn't work. It kept sending me back to the welcome menu. (I should point out that this was not Hilton's fault, as you'll see in a minute!).
I locked the room and went to reception to join Amanda and her parents. As I kissed Amanda's mum, she simply whispered "Lovely to see you - we've settled your bill for you!". So THAT's why the express check-out wouldn't work! What great in-laws! I'll have to stop telling the mother-in-law jokes, I guess! Checkout then consisted of the simple process of handing over the keys and heading off to our next engagement.
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