My parents and I were catching a 6am flight to Dublin last summer, so we opted to spend a night at the Jury's Inn (Heathrow) rather than trying to trek across London from Canary Wharf at some ungodly hour. My father had specifically booked a room with two queen-sized beds and had quoted a deal that was then ongoing with Expedia.com (where he booked our trip). The print out confirmed the state of the rooms, and we thought, upon arriving to the hotel, we would have a painless, if short, stay prior to our early wake-up call.

Unfortunately, that's not what we encountered upon arrival. The woman checking us in at the counter said that our booking had only been made for a room with 1 king-sized bed - and that "unfortunately, the hotel was completely booked". My father is a very docile man until his temper is pushed to the limit - and after about 20 minutes of talking to the immovable object that Jury's Inn had hired to man the desk, he lost it. He was showing her the print-out and she adamantly refused to accept that somewhere along the line, a miscommunication had taken place, or that the hotel (or even Expedia) had been mistaken - she just refused to discuss the situation, and tried to get my father to accept the room, and have a cot sent up.

Furthermore, she refused our request to speak to her manager at least twice - funnily enough, when he came, he was able to find our original booking.

The incident at the front desk really dampened our experience of the entire hotel - and the fact that the rooms aren't the greatest (the bathrooms leave a lot to be desired, the tiles need to be grouted and the towels are very thing) didn't help matters. Getting into our taxi the next morning (as they don't offer any sort of shuttle service to the airport) was a relief.