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Liverpool Marriott Hotel, City Centre

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2 Reviews

Address: One Queen Square, Liverpool, L1 1RH. Tel: 44 151 476 8000

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    2 Reviews
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      19.08.2010 14:25
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      Poor quality hotel, not four star, more like two star!

      I stayed at this hotel in 2008, I was in Liverpool to see the band Crowded house at the Liverpool Echo arena. It was one of the only rooms available in the city; it cost £125 for the night. I was a bit annoyed at the price, but decided to pay it and we thought we were treating ourselves because it is supposed to be a four star hotel. However, I was very upset and felt ripped off when I stayed there. When we arrived, the staff took ages to serve us and we waited for twenty minutes before we could check in. The staff seemed glum and unfriendly. we were told our room would have a jacuzzi tub and this was not the case. The room looked like a throw back from 1970 and the decor was worn and the room was small. Not enough towels, bedding and toiletries were provided. When we came back from the concert we thought we would have a couple of drinks; we didn't realise until it was too late that you needed a mortage to be able to afford them. My husband had a pint of lager and I had a Bailey's, it wasn't far off £14. He only went to the bar with £10 and had to come back to the table to get more cash!The day after we used their pool facilities and these were fine, yet they too seemed run down and aged. The only positive to this hotel is that it has a very central location and is very close to Liverpool Lime street train station and all local attractions.

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      30.06.2010 15:20
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      Good quality central city hotel in Liverpool but pay extra for parking and internet

      Liverpool Marriot Hotel City Centre
      One Queen Square
      Liverpool, L1 1RH


      A BIT OF SCENE SETTING:
      This hotel is part of the Marriott chain and has been recently refurbished. It is perfectly situated in the arts and cultural area and the pedestrianised shopping area of Liverpool .This is a four star hotel right in the centre of Liverpool so perfect for a city break as you can park your car in the hotel car park and walk round the city . It is also right near to Lime Street rail Station so if you fancied a city break without a car then this is once again very convenient.

      We booked on the internet and got a special deal for one night's bed and breakfast and one evening meal for the £95 for the two of us which I didn't think was too bad at all. We are Marriott reward card members so when this offer was sent to us I thought it was a great opportunity to visit Liverpool and discover some of the Beatles' sights of interest.


      FIRST IMPRESSIONS OF THE HOTEL:
      As you approach the hotel you enter the front area and we had to ask where to park the car as the car park entrance was so small and hidden away. It is actually the municipal car park and the hotel give you a voucher for the car park when you leave - you are charged £12 a day for this but that is cheaper than it would be normally for 24hours. Once you have parked the car you return to the hotel reception area which is very pleasantly decorated in muted colours and the reception desk is large allowing for more than one customer to be dealt with at a time. Check in was extremely easy and the young lady was very helpful and friendly and explained the car park and other facilities available in the hotel to us. We asked for a city map which she gave us and marked the hotel on it for us.
      The bar area near the reception area was open and furnished nicely but we decided to give it a miss in favour of hunting down the Caver Club for a drink.


      EATING AREAS:
      The hotel had a really pleasant dining room called the 'Olivier' after Lawrence Olivier which had a buffet for a group that were staying but as part of our deal we had a three course a la carte meal included. The dining area overlooked the old building which was very attractive but I'm not sure what it was.

      THE EVENING MEAL:
      The tables were well spaced so that you have plenty of privacy and even thoughthere was a large group of people staying the room didn't feel crowded and you didn't have to raise your voice to make yourself heard There was quite a wide choice on the menu and all were available with our included dinner..

      My choice of starter was a delicious fish cake and my husband had tempura red mullet and both were delicious and well presented. Main courses - there were about seven choices but we both chose rump steak which was perfectly cooked and came with a lovely pepper sauce and vegetables including chunky chips .

      Desserts there were about seven choices but I have a favourite and if Crème Brulee is on the menu I look no further so I can't remember any other choices. The Crème Brulee was very good and I was very happy with the whole meal.


      BREAKFAST:
      We had to wait to be seated for breakfast and then a waitress came to ask whether we wanted tea or coffee after this it was a self serve buffet. Each table was nicely laid with cutlery, a napkins and a small selection of posh jams and marmalades, salt, pepper and sugar and milk in jug. In the buffet there was a choice of about half a dozen prepared fruits and also fresh whole fruit was available as well as fruit juices. Sealed individual pots of yogurt and a bowl of natural yogurt as well as a number of different cereals were also offered, and then there were also muffins, Danish pastries, rolls and toast. A selection of cold meats, smoked salmon and cheese was another selection and then the full cooked choices from various eggs, tomatoes, sausages, bacon also could be enjoyed by those with healthy appetites. My husband judges hotels by their breakfasts and he was quite impressed with this one.


      THE ROOMS:
      To get to the rooms there were a couple of lifts. There were also stairs which we didn't use as we were on the fifth floor. The corridors had fresh carpets and were nice and clean looking.

      Our room was large and open with an enormous king sized bed and a good pair of pillows for each of us on the bed. It was decorated in sage and lime greens which I thought was quite attractive. There was a bed sofa and coffee table so we were able to sit and enjoy a read and a cup of tea without having to sit on the bed . A desk , a wardrobe and a couple of other units with drawers and a cupboard with tea making facilities also furnished the room and finally we had a satellite TV plus pay movies if we had wanted but at £7.50 per showing we didn't bother.

      High speed internet access in all rooms but at a price which I believe was £15 for 24 hours which I consider a rip off as it would cost the hotel nothing to allow wifi to be included in the rooms with a pass code. This is a personal bugbear of mine as it is often free in much poorer countries and I only seem to be charged with hotels in places like UK or Australia, some places charged in the States whilst it was free in many hotels.

      The bathroom was quite small and decorated in white (floor tiles, bath etc). We had a sink, and a bath with shower over. The hot water was hot and came out nice and forcefully which was good for a bath and using the shower too. The towels were large, white and fluffy.

      The toiletries offered were shampoo, shower gel and body lotion and soap all of which were based on aromatherapy ingredients and smelled of lemon grass which was pleasant and subtle like lemon geranium in the shampoo but the shower gel was a bit potent more like a lemon bath cleaner. The soaps were nice subtle lemon smelling too.


      THE FACILITIES:
      The hotel has complimentary leisure facilties and fitness room. I can't comment on these facilities as we were too busy discovering everything around Liverpool to enjoy these.

      Seven meeting rooms are available and all are air conditioned and have wifi available too.


      SUMMARY:

      Good points- huge comfortable beds in nice airy rooms, convenient to the city on foot, cheap car parking, pleasant places to sit in public areas, good break fasts, staff friendly and helpful.

      Bad points - none really for us at the price we paid but parking and internet should really be included in the normal rate.

      Would I recommend staying here? Yes I think it was very comfortable and certainly convenient for exploring Liverpool city. The food in the restaurant was well cooked and nicely presented and the waiting on staff were delightful. The rooms were lovely, the public areas very comfortable and the staff were also very pleasant in all areas.

      This review may be posted on other sites under my same name.
      © Catsholiday

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