Newest Review: ... for the record ~ you can parked in Broadmeads for over 24 hours and then the amount is just added onto the ticket until you che... more
4 stars for a 4 star hotel
Marriott (Bristol City)
Member Name: novagirl291
Marriott (Bristol City)
Advantages: Friendly and polite staff, clean rooms, lots of facilities, reduced parking fees, great location
Disadvantages: Some trainees need more training, noisy appliances in rooms, no free wi - fi in rooms
I was very lucky to win an award at work which gave me 3 nights stay at locations around the world or anywhere in the UK. As I have 2 small children, I opted for a 'staycation' and went for Bristol. I was given the 4* Marriott Hotel in the City Centre and was delighted. It was easy to find and, although it isn't a 'pretty' building, it has a great central location of being near a big shopping centre. It was also opposite a park and next to car park. A busy main road ran right next to the hotel though which was still quite busy during the evening and night.
*~*~*~*~*~*~* Check-in *~*~*~*~*~*~*~*~*~*~*
Immediately on arrival at 5pm, we went through the automatic rotating door at the front of the hotel and were in the elegant foyer. We were approached instantly and asked if we needed a hand with our bags. My children had a Trunki each and then we only had one other suitcase so we declined but it was lovely to be offered. He made conversation with my children whilst we waited to see someone at reception. He was very polite and courteous and made a real effort with my children ~ they had had a long journey and I think they loved the attention and talking about the hotel whilst they had to wait. He is a real asset to the hotel and a great first impression.
We had to wait about 8 minutes to see someone who then turned out to be a trainee. She spoke English but it was quite forced in a sense so some things were difficult to understand. Initially, she said we had only paid for one nights dinner which I politely said wasn't the case. She then did some more tapping on her computer and carried on with issuing key cards. (I was then none the wiser as to if she had made a mistake or what had happened.) I also had to ask about the car park as I had parked in the multi-storey next to the hotel. She kept saying to hold on to the ticket and they would validate it to make the cost cheaper. Again, I'm someone that needs a proper explanation of the order to do things as I didn't know if that meant they needed the ticket before I paid or after. Very confusing and we just left that for the time being as could sense she didn't really know for sure.
(Just for the record ~ you can parked in Broadmeads for over 24 hours and then the amount is just added onto the ticket until you check out. The check-out clerk will then take the ticket, pay off the amount from your credit card with the discounted rate and give you the ticket back. You then check that the ticket is showing NIL to pay at one of the pay stations, then you have 15 minutes to exit the car park.)
She also asked if we wanted to pre-authorise my credit card incase we needed anything extra during our stay like, I assume, room service. We decided to do this and it was only later on checking my credit card authorisations that she had actually done the authorisation twice for £100 each time. Not impressed with that at all but both transactions have now disappeared on my card so it doesn't take too long for it to be returned if not used at all.
*~*~*~*~*~*~*~*~* The room *~*~*~*~*~*~*~*~*
We had a room on the 5th floor with 2 double beds and also one of the few rooms that had a balcony. It was situated overlooking the park but of course, the busy main road was between.
Everything looked smart and as you would expect with a hotel such as the Marriott. My children loved looking around and finding what was in their room. Inside the wardrobe, (with large,mirrored sliding doors) you'll find a trouser press, hair dryer, iron and ironing board. There are also some hangers and the usual bags for laundry if you needed to use that service. There is also a small safe in there too. Next to that is a little alcove with tea and coffee making facilities. A choice of a couple of teas, coffees, variety of sugars and some milk were found near the small, yet adequate, kettle. Also, some little flapjack or shortbread biscuits would be left here too. This was replenished daily.
The bathroom was very small with a shower over the bath. It was clean though and hand large mirrors over the sink. There were also the usual complimentary toiletries of shampoo, soaps, bubble bath, shower cap and body lotion. The only issue with the bathroom was the water system as it was quite loud when flushing the toilet for example and then the noise would continue for a few minutes afterwards. We could hear the next room so they obviously could hear ours too.
There is air conditioning in the room but it is quite noisy and seems out-dated.
*~*~*~*~*~*~*~*~ Cleanliness *~*~*~*~*~*~*~*
My daughter was very impressed that when she got into her bed to 'test' it, there was a note from the maid to say if we needed anything else doing, to let her know. My daughter then left her notes to say it was all 'fabulous'. A surprise encounter in the corridor one day left my children amazed as the lady that had been looking after our room recognised my children and said thank you for the notes ~ she even remembered their names. They were overjoyed with that!
*~*~*~*~*~*~*~* Breakfast *~*~*~*~*~*~*~*~*~
We only managed to get to have breakfast once during our stay. It ends at 10am and with a 3 year old, I didn't want to upset many guests just in case he messed around.
It is a buffet style breakfast offering. There was on offer a full range of goodies! A variety of different cereals were available in huge bowls with then choices of various milk to have on it. There were then a selection of fruit juices to help yourself to as well as tea and coffee initially served at your table.
I helped myself to a selection of fresh fruit, (various melons, kiwi and oranges) and yoghurt and loved it.
There is hot counter where you can have herby sausages, crispy bacon, scrambled and fried eggs as well as friend tomatoes and mushrooms. There is also someone on hand to make you omelettes if you want as well.
Very impressed with breakfast and you could easily 'fill up' on it and not need a lunch.
Dinner in the restaurant starts at 6pm so we were always the first ones there. (Again,the fear of upsetting other diners) On the first night, both my children attached themselves to the waiters and I loved that with every night that we went they would recognise them and talk to them as diners in their own right. For it being a predominantly adult hotel, their service towards children was exceptional. For example, the first night we asked if we they would remove the wine glasses and water glasses from the table, (small hands and glass are not a good combination), which they did. The next night they removed them immediately without asking. It really is the small things that show that they care for their guests circumstances.
Portion sizes were huge ~ even the children's menu I would have struggled with I feel. It is very heavily flavoured with herbs and spices I personally felt although obviously when it comes to food it always down to your own preference. There is salt and pepper on the table if you need it too. Presentation is always sublime although the wait is often around the half an hour mark to account for this. Food was always hot and nothing ever needed to be sent back for any reason. I'm not used to 'fine dining' so struggled with finding things on the menu that I would like ~ I stuck with the Marriott burger and fish and chips. The children's menu was vast though and they loved it. BEWARE ~ garlic bread is extremely garlic-y. At least you'll be safe from vampires for the rest of your stay.
*~*~*~*~*~*~*~ Other things *~*~*~*~*~*~*~*
The hotel does have a swimming pool and other leisure facilities but we never visited this so can't comment on how good/bad it may be. The one thing I can say though is that people getting to this have to walk along a corridor next to the restaurant so when we were eating at 6pm people were still going backwards and forwards in their gym gear and conversations and noise from them made eating less comfortable. Also, nearly everyone walking past would look through the glass wall ~ I now know what it is like to be a goldfish!
There is no FREE wi-fi in your rooms but I found out that you could pay extra to have it if you wished. I wasn't informed of this at check-in though. There is free wi-fi access on the Terrace level although I never used it. I found this to be quite a disappointment in a 4* hotel as I would have thought that Internet access was kind of a 'given' in this era.
*~*~*~*~*~*~* Check-out *~*~*~*~*~*~*
Again, we had a trainee to check us out but she was polite and knew exactly what to do. She helped with the car parking issue I had earlier in the week and asked if we had had a good stay. All very efficient and took less than 5 minutes.
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