Newest Review: ... key to your room. The staff is polite and very helpful. There are 178 rooms on the 3 floors, the hotel is wheelchair friendly. I was alwa... more
A decent hotel near Heathrow
Novotel Heathrow Hotel (London)
Member Name: Diane3
Novotel Heathrow Hotel (London)
Advantages: good access, comfortable bed
The address is M4 - J4 Cherry Lane, West Drayton, Middlesex, UB7 9HB. (www.novotel.com) It is easy to get there from M25, M4 once you get out from the constant traffic jam. It is really close to the motorway and the satnavs navigate you there without problem. There are no signs that help you get there, so you just have to look around and you will discover the logo of the hotel.
The hotel has a gated parking area which is large enough to find parking places even when the hotel is about fully booked. The parking area is next to the hotel but as the bus stop is right in front of the hotel the parking area is gated and for the night the gate is closed so it is a bit harder to get access to your car.
The building is not very special from the outside but is very nicely lighted for the evenings. The main interior area looks very nice. The reception is on the left, in the middle is the bar and on the right is the restaurant. There are 2 separate rooms available in case you have an event organised in the hotel. You have to book them in advance though.
The reception is always busy but they work quite fast so it doesn't take too long to get your card key to your room. The staff is polite and very helpful. There are 178 rooms on the 3 floors, the hotel is wheelchair friendly. I was always lucky to get a room looking inside the hotel so I found the hotel really quiet. Although it is very close to the airport and to the motorways I haven't heard the noise of the traffic at all.
The Elements Restaurant and the bar of the hotel are very nice too. There are some really delicious dishes on the menu. I like their Caesar salad and they have a pasta dish with pesto, spinach and cheese that I liked a lot. They have daily offers as well. As I noticed the staff is changing quite often but all of them were really polite and helpful.
The hotel has swimming pool and gym as well. To be honest, by the time I arrived to the hotel I wasn't really in the mood to do any exercise, I was happy I could pop in the restaurant to have a quick salad before they close.
The rooms look almost exactly the same, the pictures on the wall are different though. As I was alone in a double room I found it comfortable but for two they may be a bit small. There is separate bathroom and toilet in each room. The bathroom looks really nice and it is clean and modern. I liked the shower, it offered two shower head options plus there is a chance to bath as well if you prefer soaking in a bath.
There was a kettle, tea and coffee available in the room plus mini bar with decent selection of drinks and treats (chocolate and crisps).
There is a desk in the room ready for your laptop to work. They offer Internet and TV packages for about 15 pounds per day. I was tired enough not really willing to watch my laptop any more so I skipped this option.
The TV - it was a Philips - was quite basic with 5-6 channels set up only. I haven't found anything interesting to watch so it took me 2-3 minutes to try the huge range then decided to switch it off. This was a bit disappointing to be honest.
The room was clean, the bed was very comfortable and the bed linen very soft. I was fast asleep last time and got up relaxed. I went down to have breakfast at 7 in the morning and a huge range of food was already available. The staff was very kind again. There is both Continental and English breakfast available. The range is really large and the food is fresh and delicious.
When you check out you get your card key back which can be used at the exit from the parking area. Last time when I went to my car I noticed that one of my tyres are flat so I had to call AA to change my tyre. The receptionists were really helpful and provided me with an extra card to the AA car for free.
I have to mention that all the time I wanted to get back to the motorway it was quite difficult to find the suitable way as there are some huge and really busy roundabouts right after the exit from the hotel and it is quite difficult to find the right lane.
There is a bus stop right in the front of the hotel so getting to Heathrow airport is really easy. Cabs are available as well.
And to mention the prices... Apart from the special offers the price varies between 60-120 pounds per night which I think is quite a lot of money and in some packages the breakfast is not even included. As the company I work for has an agreement with this hotel I don't have to pay for my room, meals and parking so I can't tell exactly how much the company was charged for my stay. You can book rooms online on the Novotel's webpage, or at some agencies like www.booking.com.
I think Novotel Heathrow is quite a nice four star hotel. I am not overall impressed by it but I think it is a nice hotel. I have been in more elegant four star hotels for less money though. The staff was very kind, polite and helpful. The bed was comfortable. The room and the hotel overall was clean. The food was delicious. I wasn't satisfied with the TV and the room might be a bit small for two but everything else was really good.
I am sure there are other information that might be useful for some, I recommend checking their website if I missed to mention something. The website is www.novotel.com.
Summary: Decent hotel close to Heathrow
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