| Product: |
Otterburn Tower Hotel (Otterburn) |
| Date: |
08/06/09 (13 review reads) |
| Rating: |
 |
Advantages: Staff, food.
Disadvantages: Dust, dust and more dust, tired furniture no double glazing
The Otterburn Tower Hotel is located in the town of Otterburn in the Redesdale valley in rural Northumberland in the north east of England about twenty five miles from Newcastle,
The original building dates back to the 11th century and I suspect that was the last time the room we had was cleaned judging by the amount of dust in the room. Every nook and cranny even those just slightly out of eyesight was coated in a thick layer of dust, there were cobwebs on the otherwise quite nice bed and even the bathroom wall. On the floor behind the bedside tables the dust was so thick it was black, furniture in general looked tired and worn out.
As we were in the area for a wedding another friend of mine was also in the hotel and reported that his room was quite dusty as well. I might not have been so annoyed but the double room we had was £130 for one night. My annoyance was further compounded by the fact we asked for the late breakfast which is clearly stated in the hotel information but is not available on a Sunday.
There were however some good points, the staff were all very friendly and courteous and the location itself is superb and the building is full of character. The breakfast of fresh local produce (fantastic local sausages and black pudding) was pretty good, although toast was cold. When we complained at checkout the receptionist was very apologetic and promised to have our complaints resolved.
It's such a shame as the building and staff are wonderful, it is sorely in need of refurbishment, but it seems the hotel is being operated on a shoestring to maximise profit. People criticise budget hotels for being, sterile and clinical, but at least they are clean and that's more important than character.
Summary: Needs renovation and cleaning.
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