Newest Review: ... receptionist also gave the girls a goodie bag each which had a book, crayons and colouring competition inside. They were both delighted wi... more
Premier Service at this Premier Inn
Premier Inn (Glasgow East Kilbride Central)
Member Name: rosebud2001
Premier Inn (Glasgow East Kilbride Central)
Advantages: Useful location for East Kilbride Town Centre, high level of customer care from staff
Disadvantages: Nothing major but it's naughty to bill this hotel "Glasgow"
At first I considered staying with my sister but her flat is small and I know from when my daughter has her friend over for a sleepover, the pair of them make an appalling mess - and I thought it was unfair to lumber my sister with a major clearup operation after one night. So I decided to book a hotel for the trip.
East Kilbride is a Premier Inn town - there are no Travelodges to be found here but you have a choice of three Premier Inn's, all of which they sneakily brand as "Glasgow" even though Glasgow is 8 miles away. Two are in outlying areas of the town but I wanted the East Kilbride Central inn due to its close proximity to the shopping centre.
I stayed at this establishment in the 90s on a trip to the town with my husband when I was pregnant. Back then it was a Travel Inn and I have poor memories of it - the bed was rock hard and the room was cold. Had it improved any in the 13 years that had passed since then?
Thankfully it had - and I was very impressed with this hotel.
Check in at the Premier Inn is from 2.00 pm and we arrived slightly before that. I had expected to be told to wait however the receptionist, who was incredibly friendly, checked and informed us that our room was ready and yes, we could check in.
When you book online with Premier Inn you merely reserve your room - you don't pay until you actually arrive, so I went through the payment stage and was then handed a traditional key for the room. We were on the ground floor - this Premier Inn has only two floors and no lift.
The receptionist also gave the girls a goodie bag each which had a book, crayons and colouring competition inside. They were both delighted with this and I thought it was a nice touch for children.
When I booked online I informed the company our party would comprise one adult and two children. I had requested a family room and had expected a double bed and one sofa bed in the room but was delighted to see an additional single bed had been made up in the room giving all three of us a bed each.
The room was quite spacious too - at no point did it feel crowded despite the additional bed. My daughter's friend had stayed in a Travelodge family room earlier on that week and informed me the room here was far bigger than the one in the Travelodge.
It was quite a hot day and I was struck when we entered the room how cool it was. There's no air conditioning but the window was open and this helped. There was also a fan in the room but we didn't need it.
You are also provided with a kettle, mugs and teaspoons and the usual tea, coffee and UHT milk should you need a brew. There is also a hairdryer in the room but I didn't try it. There is a CRT TV which offers all Freeview channels and gave an excellent picture quality. There is one chair to sit at the long desk which is ideal if you want to surf the web. You can pay for wireless internet but I eschewed this in favour of using my mobile to surf the net given it's already paid for.
The bathroom has a powerful shower over the bath and it was spotless. The extractor fan in here was quite noisy - it seemed to take an awful long time to switch off once you turned the bathroom light off - but that was a minor complaint. As ever in Premier Inns, hand soap and shower cream were provided in dispensers attached to the wall and I was delighted to see enough towels for three people already in our room - so often I book a hotel room for more than two people yet there aren't enough towels for everyone.
I did have to request a couple of extra pillows however.
There were no complaints from anyone in our party about our beds and we all had a great night's sleep here.
The attached restaurant is a Beefeater restaurant and pub called the Crooked Lum. Here you have breakfast and it was a bargain as I paid £7.50 and that included two children eating free.
I was absolutely delighted with the experience we had at breakfast - you order your hot food and help yourself to cereal, juice, coffee, toast and other cold food. The service we received at breakfast was of a very high standard with the waiter checking regularly to see if we were happy and if we wanted more food. The quality of the food was excellent too, making this easily one of the best breakfasts I have had for a long time.
The Crooked Lum is a very family friendly bar and restaurant overall - there is an outside seating area for families and children are welcome inside the pub up until the early evening should the weather be inclement. When my husband was alive we often used this pub as a place to have lunch on visits to the town as we knew children were welcome.
Parking is abundant but you may have to walk uphill slightly to get to the hotel as the spaces closest to the reception are also closest to the bar/restaurant so they tend to get taken first. There are, however, disabled bays right beside reception.
The front door is locked at 11.00 pm but reception is manned for 24 hours. If you need to come in after 11.00 pm there is a key to enter the front door and then you have to ring a bell for the receptionist to open the next door to let you in.
The hotel is located close to East Kilbride Town Centre in the Murray area of the town. You can easily walk to the shopping centre in about five minutes and one thing I really liked about this walk was the fact the route was fully pedestrianised, making the walk pleasant, quick and safe.
It is just off the Queensway dual carriageway through the town and is quickly and easily accessible by car. Several bus routes pass the hotel too.
Check out time is 12.00 pm - we left a little before this time and once again the receptionist was very friendly and wanted to know if everything had been good for our stay. Premier Inn offer a "good night guaranteed" which is a guarantee that if anything goes wrong during your stay they will refund your money, however we had absoluely no complaints at all.
I have to say I was really impressed with this hotel. The level of comfort in the room was excellent and the service we received from all staff members was outstanding. One cannot help but think the staff have been highly trained in customer care and quite frankly I have stayed in four and five star hotels where the service wasn't anything like as good.
As a result if you ever find yourself needing a hotel in South Lanarkshire, I would highly recommend this one.
Premier Inn Glasgow East Kilbride Central
Telephone: 08701 977 110
Rates are £60 Monday to Thursday and £52 Friday to Sunday.
Summary: Highly recommended place to stay in South Lanarkshire - but remember it's not Glasgow!
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