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A Premier Stay At Premier Inn!
Premier Inn in General
Member Name: graceyyxx
Premier Inn in General
Advantages: Well furnished, clean, modern, great room facilities.
Disadvantages: Frosted glass doors, one member of staff a little unproffessional.
Although my girlfriend has moved down to Stoke now, when she used to travel down from Liverpool we would often stay at a hotel to get a bit of time to ourselves as I still live with my parents. Now, in Stoke accomodation options are pretty limited, with most people wanting to stay in a hotel for just one night whilst visiting Alton Towers. So, for a reasonably priced option which I knew was likely to be smart inside as it's a relatively new hotel I booked us into Premier Inn on the Trentham Estate using their online booking service.
The booking process at Premier Inn appeared like it would be relatively simple, I entered the arrival and departure date and searched for prices. For a double room we paid £65 for the night which I didn't think was too bad. I selected this room rate and proceeded to enter my card details and was told that no money would be taken from my account until I checked in, however, the room rate was non- refundable and if I didn't take my room they would charge my card. When my payment was processing the transaction kept timing out, I tried three or four times and in the end decided to phone the freephone number. I was disappointed to get through to an automated service, which one every question didn't recognize what I'd said and eventually I got transferred to a real person. Everything was sorted very quickly over the phone, although I did have to pay a couple of pound extra as technically I didn't book over the internet but this didn't bother me too much, I was also ensured that I'd only made one booking and that every time the transaction timed out I wasn't booking another room.
Getting to the Hotel
The hotel is situated quite close to the M6, from M6(J15), take the exit on the roundabout for A500. Exit on the slip road signposted Trentham. At the roundabout take the third exit onto the A34 and follow the road for 1 mile. Premier Inn is located on right in Trentham Gardens.
The hotel is ideally located for a few different places, Stoke City Brittania Stadium is 3.5 miles away and both Manchester and East Midlands Airports are withing 45 miles. Most importantly Alton Towers is only 16 miles away with very easy transport links from the hotel. The hotel itself is located on the Trentham Estate, which includes a large garden centre with log cabin shops along with beautifully designed gardens and lakeside walks. The Trentham Monkey Forest and Aerial Extreme are also on site, with many great activities for all the family.
When arriving at the Premier Inn Trentham, you're greeted by a sweeping check in area come bar and a large, smart and modern bar area which had a few people sitting down for a drink when we arrived. At the check in desk a member of staff asked for the name of the booking and was very polite, as he checked over the details of the room, he looked at me and my girlfriend and said, "I've got you down for a double, I take it it's a twin you want?" to which we replied that we did want a double and he, looking shocked replied, "Double?". I did find this a little embarrassing as there was a queue behind us and the member of staff wasn't exactly quiet, not to mention unproffessional. After paying I signed a receipt and was told that Premier Inn have a good night's sleep or your money back guarantee, and assured me that if anything was needed in the night there would be someone on reception and that check out was at 12pm.
We were asked if we wanted to book reservations for dinner, however, when we arrived the restaurant was packed there's a Frankie and Benny's 2 minutes walk away so we decided not to eat in. However, we did look at the menu in the room and it wasn't cheap and as we saw it being served it didn't look anything special however the restaurant area did look very clean, spacious and modern. We were also asked if we wanted breakfast which is an all you can eat buffet, as we're not big breakfast eaters we decided to decline as we thought the £7.99 price tag was a little steep, although two kids can eat free with every adult breakfast purchased. For £3.49 you can get a Costa Coffee and Coissant, but we also thought this was a little over- priced.
We were given a key card to our room, which was on the second floor, and after a couple of attempts with the machine we managed to get in, to turn the lights on you have to put the key in a little slot by the side of the door.
We were greeted by a very spacious, clean and modern bedroom. The furniture had open hanging space along with plenty of shelves, along with a desk and two small beside tables which were attached to the wall from the bed head. The bed was quite high, but this wasn't a problem for us, it was a king size and extremely comfortable. The bed head was a deep purple leather, which continued the subtle purple theme of the room to match the Premier Inn logo. The sheets were plain white and very clean with a simple deep purple Premier Inn runner along the bottom of the bed, there was also a purple tub chair in the room. We found the facilities in the room very good, there was a small kettle with tea and coffee etc, and about a 22 inch flat screen television attached to the wall on a bracket which had freeview television. There was also a phone which could be used to phone down to reception. The air conditioning in the room was much needed as the room was very hot when we first arrived, but it soon cooled down.
The bathroom housed a large two person power shower with a seat and a toilet, the sink being in the main bedroom. Everything was very clean and modern, although I wear acrylic nails and found the flusher on the toilet very hard to push in. There was also a heated towel rail, although there was a label attached advising us that the towel rails were permanantly switched off as they became so hot. The shower was very powerful and was instantly hot, and was easily adjustable. The only downside to the bathroom was that the door was frosted glass and had no lock, this didn't bother us as a couple but if we were friends staying in a twin room it would be a different story as it isn't very private.
The best bits about the room were the little touches which made it very user friendly. The furnishings were very high quality, there were nets at the curtains but also lovely heavy purple, green and gold curtains which were really high quality. The carpet had a stripe running through it and again was very high quality. At the sink there was a Carex soap dispenser on the wall, and in the shower there was Imperial Leather shampoo/ shower gel which is also a really nice touch. There was also a large mirror over the sink and a full length mirror by the wardrobe, both much appreciated. The lighting in the room was excellent, there was a spotlight above the door, which could be turned off by the bed where there were uplighters and reading lights on each side. There was also very effective lighting above both mirrors making both of the very good for applying make up, along with a lamp on the desk great for if you're doing some work in your room.
On the morning we checked out we recieved a knock on the door and twenty past eleven, with a friendly member of staff reminding us that check out was at twelve which was good as although we were awake, I'm sure some people do sleep through. Check Out was very simple and just a case of handing the key card back over and telling the person on the desk the room number. We were asked if we'd had a good night's sleep and wished a good day.
Overall, I would recommend Premier Inn to anybody, although it's seen as a budget chain of hotels I feel it's a lot more than this, we found everything to be of a high standard and wouldn't hesitate in booking with Premier Inn again. There is disabled rooms at the hotel as well as conference facilities, if you book well in advance you can get rooms at as low as £29 a night, very cheap indeed!
Summary: 5/5 even with a couple of things to moan about.
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