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6 Reviews
  • Breakfast food.
  • Bad atmosphere
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    6 Reviews
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      01.04.2008 19:39
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      Easy to book at short notice.

      I have to stay in sheffield every four weeks and always book with Premier Lodge either the one at the Arena or the one at Meadow Hall. I find them both very good and comfortable, the price being on an average of £54.00 per night for the two of us. I must admit though I do prefer the meadow hall location because it is right next door to TFI Fridays and that is another review, and of course I can usually fit in a little jaunt around meadow hall itself. All the rooms at meadow hall have been re vamped so they are all nice and clean and the beds are gigantic. Heating in the rooms is an electric thermostatic controlled wall heater but they are very good and warm the room up quickly. Tea and coffee is provided and I noticed that there is a table in the reception next to the free internet monitors with baskets of biscuits and tea,coffee,sachets incase guests need to top up. Booking on line is very easy and we always get a quick freindly check in the staff are very nice and helpful. On one occassion there was only one towel in the room but after a call to reception it was soon rectified. There is a nice bar and resteraunt but I have only ever had a drink in the bar. They provide full English breakfast or continental for £7.99 each but we are not really breakfast eaters but it always looks busy. The bathrooms at both hotels are modern and clean with all the normal facilities, the showers are extremely powerful great for waking you up in the morning. I have stayed in other hotels similar to premier Lodge but they are just ok Premier Lodge seems to have gone the extra mile to provide comfort. I hope this is of help to any body considering a stay in one of these hotels thank you for readingxxxxx

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        12.12.2003 22:51
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        • "Breakfast food."

        Its not often I get the chance to write a review on a hotel or accommodation as I am usually in my camper. However as the weather is not exactly camping weather and I had not spent as much time with my wife as I wished I could lately, I decided to take her to a local hotel, have a meal, and an early romantic night if you know what I mean. Have some time to ourselves away from the kids, telephone, ops, texts, college work, and generally just have a change of scene for the night. So I chose a Premier Lodge only a couple of miles from my house. Not far, I know but far enough to escape and not have the Mrs worrying about the stepdaughter. She is 17, going on 40 but the Mrs treats her like she is 6. I have more faith in teenager?s ability to amuse themselves when we are not around, high music, television blaring etc. We arrived about 6.15pm and upon being greeted by a receptionist with a face like a wet kipper, and the niceties of the check in, payment, room number etc, (Although it was hard to communicate with her as the language was a succession of grunts and nods.) She did use the English language at one stage to ask if we wanted breakfast. I said yes, why not go the whole hog. I don?t really like breakfast but the wifey does like her bacon and eggs. I paid my money which was £56.00 for a double room, plus another £13.00 for breakfast for two. This was for full English, but you get the choice of continental for the same price. We were told where our room was through a further succession of unintelligible gestures and grunts, and figured out it was just down the corridor on the ground floor. We went to the room and entered. The first problem was the fact it was a non-smoker, I had requested a smoking room. The room was large and spacious, and sported a very large bed which gave me naughty thoughts for later about how I could utilise its size to my advantage. There was a small but functional bathroom and it appeared to have all the modern mod-cons. There was a shower included in the bath, and this was working and had variable hot water. It was clean which is important to us. Two soap dispensers, both of which were full and working. However it only had one large towel, instead of two although there were two small towels. I suppose we were supposed to share. There were also three faded brown stains on the larger towel, and I did not want to think about what they could be. The bathroom also had plenty of bog-roll. The room itself had a television, quite a large screen portable. It had a remote control which worked. There were tea and coffee making facilities and a hairdryer, which was strategically placed by the large mirror. Great for you girls to dry your hair. The Mrs was impressed anyway. One of the two mugs supplied was dirty, and had rings around the inside, and then we discovered that although there were coffee sachets, there was no tea. I don?t drink either so it didn?t matter to me but the wifey is partial to a cup of tea or two. There were various leaflets and stationary useful for the local area, and this would be useful for tourists or strangers. The wardrobe was functional although it had no doors and there were plenty of hangers. There was also an additional two pillows on top of the wardrobe. I hate having just one so this was useful and thoughtful. The heating was very good with a variable convection heater with an adjustable fan. This also impressed the wife and I was pleased as she likes to be warm when we get active, and it meant she would take more of her clothes off for me to have easier access to some of the important things in life to us men. We then toddled off for dinner. The restaurant is attached to the hotel, so it was just a short walk to the bar. We ordered some pre-meal drinks and sat down to chill out a bit. I was stressed from college, she was stressed from work. Now in this particular restaurant you cannot book by phone, so you just turn up and get a table. When we arrived in the bar it was nearly empty but lots of people were arriving by the minute all dressed up for Christmas parties. Starting to get alarmed by the amount of people I went to reception and asked for a table. I was then told that they were fully booked and no tables were available all night, as the restaurant was having a Christmas party. I had that sinking feeling that things were starting to go wrong. This hotel does bar food so we asked if we could have a bar meal. Before we had a chance to decide on this the bar was plunged into darkness. They had a power cut. All bar food was stopped. By now my wife could have eaten a horse and I realised that she had to be fed to perform to her optimum. We left the hotel and went in search of food. We went to two further restaurants but they were both full as well. I was getting thoroughly pissed off. Eventually we found a Chinese restaurant in Romford. We had a good meal although it was a little expensive and we returned to the hotel to complete our romantic evening. The room was cold so I turned the heating up full blast. The wife was shuttling around and I said I would have a shower to give her a chance to get ready. (Put the stockings on, you know what I mean.) I took my time to have my shower expecting her to be a feast for my eyes when I went back to the room. However there she was lying on the bed, fully clothed and half asleep. By now it was 11pm. I lay on the bed next to her and started to get her in the mood. A few minutes later her mobile rung and it was the stepdaughter. She had burnt her lip on some hot cheese from a pizza she had cooked before bed. Ten minutes later the wife at last hung up. I expectantly got into bed and patiently waited. Then she said she was really tired and not in the mood, and did I mind if we didn?t. What could I say? She got undressed and lay next to me. I tickled her back and within a couple of minutes she was asleep. I settled down with my book. The meanin g of life, by Victor Frankl. In the morning we went to breakfast which is served in the same place as the supposed meal from last night. The service was excellent but the meal left a lot to be desired. Fruit juice, herbal tea, cereal, yogurts, were plentiful and were buffet style. Tea and coffee were unlimited. The breakfast consisted of bacon, (this was very salty) sausage, (that was ok) Beans, (they were cold). Mushroom, well what I could see of half a mushroom. (That was raw). Tomato, (that was raw as well.) Lastly, a hash brown that was greasy and tasted disgusting. I also had toast and that was just like hot bread, not toasted at all. At 7.30 we left the breakfast room and went back to the room. I had a lovely thought about the wonderful drive through the worst of the rush hour to get my wife to work and then myself. We got the keys and went to check out. Dropping the keys into the key dispenser at reception, the receptionist (different from last night.) didn?t even look up and totally ignored us. That just about summed up this romantic excursion. I dropped my wife at work, and instead of going to work, thoroughly pissed off I headed home and here I am just finishing this. Overall I suppose for working people, passing through or tourists looking at the local attractions, then I suppose it is ok. I was extremely disappointed with the restaurant and even when I explained I was staying at the hotel it made no difference. The room was adequate, functional and generally clean but nothing special. I personally would not stay there again. The whole night was ruined by having to go out searching elsewhere for a meal. If you really want to find them you can locate them at Premier lodge.com, and the site is very easily navigated, and is clearly found on all the search engines. They can be booked by phone and its best to look in the phone book or go to the website to find one for the area you want. They are countrywide. Regards ????.Tony

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          21.06.2003 18:10
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          If you want to know what goes on 'behind the scenes' then read on , we'll start our way from the top and work down to the bottom, from management to chambermaids. The management are, untrained, unqualified and disorganised. They have no people/management skills what so ever. They're only interest is theyre profit. More than often the managers are lazy, over weight and greedy individuals. They're only qualification is 'they're great at kissin arse'. The duty managers are even better at kissing arses because they've got more fat arses to kiss.They're job is to take crap off the management and give it to the house keeping staff. Next in line comes the lodge manager, the lodge managers job it to TRY to keep the house keeper happy, wothout gettin on the nerves of the managers, and to get the chaimbermaids and other staff to work as quickly, cutting as many corners as possible for the least wages possible.Also to make the staff think the management are doing them a favour. The house keeper's job is to instruct chaimbermaids on how to , cosmetically, tidy (not clean) a room. The poor chaimbermaids are the only staff who actually EARN their money, work really hard, trying to please all of the above but not necesserily trying to please all of the customers, which results in the rooms looking nice but a closer check will reveal the un-clean truth. If I was to stay in the premier lodge hotel (again) I would check the following: Sheets are clean. ALWAYS clean cups before use. And I mean ALWAYS. Rinse out the bath. I suggest dont walk around in your bare feet because the floor isnt cleaned/hoovered every day. Before you allow your children to rome free check for condom packets and pornagraphic magazines, which have regularly been found. However if you do manage to get your hands on some, hand them over to the management, they will surely like them. And remember prostutution is n ot dis-encouraged, according to the managers, theyre money is as good as anyone elses. This information is based on the 'Manchester Airport Premier Lodge' Hope you enjoy your stay. By an anonomous writer.

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            26.04.2003 04:46
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            We were getting rid of the kids!! Unfortunately not permanently, but a week at Easter with the grandparents is a week well accepted and enjoyed But what to do? A weekend in bed? Possible but unfortunately (and no reflection on Alan) it can get boring! A weekend in Paris or Venice? Guess what daft cos lost her passport? A secluded country cottage? Sorry, again too boring Clubbing in London? Been there, done that, and a club full of kiddies (aka Babybatties) and transvestites just doesn't do it for me anymore! Then I saw the advert on Telly, a new roller coaster, one of my favourite things, 'twas Nemesis Inferno at Thorpe Park! So what could I do but prepare to visit? But as Chessington World of Adventures is about 20 miles away from Thorpe Park, we thought lets stay overnight and go to both (with the aid of our annual passes). We aint fussy, didn't want to spend too much, and definitely didn't want to go too far into London as both places were on the outskirts. So you know a Holiday Inn Express, cheap motel type would do. And so I wandered onto the Premier Lodge website and found they were doing a lovely promotion of 2 nights over the Easter weekend for 1. The cost? A whopping £52! So I starting looking for one close enough to both of them. I tried Chessington, Epsom, Rugeley and Tamworth and they were all full. The nearest one that had a smoking room was in Slough...Slough!! Even the name makes me shudder. Pardon to any of you that live there, you have my deepest sympathy. Its just one concrete jungle, industrial estate full of mad drivers. But beggars cant be choosers so Slough it was. Please don't use the RAC website for direction cos they are completely wrong, so in the end we got to the main high street in Slough and turned right instead of left as it said. Went along, go onto the Uxbridge Rd and there it was. A modern building, smart and clean, it looked distinctly out of place opposite the big burnt out garage, and next to the dirty white Co-op and the derelict houses. It has to be said that the scenic views were not a huge selling point. An amply sized car park but not big enough if the 150+ rooms were all occupied! The foyer was modern and absolutely spotless. There was a huge drink and chocolates machine there, perfect for the midnight munchies as there was nowhere else you were going to be able to get an! There was no queue so we were booked in by the very nice, polite and efficient chap on reception. Having spent all day at Chessington me feet were killing me so we got the lift to the second floor. The doors opened and the smell hit me!! Now in the course of my job I go into a few residential homes and hospitals and that's what it smelt like! I pray to God that its the disinfectant they use and not a bunch of incontinent geriatrics in room 210! But, Hurrah, going through the heavy doors to the smokers room manages to get rid of it. And the person smoking the rather heavy weed on Sunday managed to dispel any other smells at all. Dear God, there could have been a pile of elephant droppings and all you would have smelt was his dope! Anyway, found our room, opened the door and stepped into an ice block. That Saturday wasn't particularly warm and the heating was off, but switching the fire on soon warmed it up? Why is the lighting in these places so difficult? I just want one for the bathroom a main one and a bedside one, but no, 2 each side of the bed and 3 on the wall, one of which was the bathroom. It was rather like a Crystal Maze game, trying to get them all in the right order! The room decor was good, pale blue walls, wooden open plan wardrobe and big wooden desk, one comfy chair and a mirror. And lets not forget the huge print of a huge leaf, pretty but slightly unsettling But I don't care about that, I wanna try out the bed, and its large! Its 6ft by 6 ½ ft and suits Alan, 6'2 perfectly. Some would complain its a little too firm but I found it perfect. The bed was a little too large, I'm not used to having Alan so far away. The bed linen was immaculate and fresh, as were the pillows. The whole room was clean, although vacuuming right up to the skirting board wouldn't go amiss. Rather nicely the housekeeper came along to check we were satisfied with the cleanliness of it. Oh my God but hotels are getting stingy, I look quite forward to my little bottle o goodies to take away. What do I find? A bottle of Dove welded above the sink and a bottle of Lux shower gel super glued to the shower wall. Again I have to say the bathroom was immaculate, very clean indeed, cheap loo roll isn't my choice of bum wipe though! Powder blue was probably a bad idea to paint next to the door as I could see grubby fingerprints starting to appear! Other bits in the room was the were the 14 inch telly, despite a couple of requests to change the remote control batteries it didn't happen. It had the usual kettle with clean mugs, selection of coffee's, tea's, milk, etc. Decaff wasn't there so I did have to ask at reception who supplied plenty. And NO biscuits! Stingy lots, I look forwards to a coffee and shortbread after a long drive. The hairdryer, which I never use cos they are always crap and as I have my braids in I don't wash my hair too often! Actually one of them fell out and I didn't miss it, Lord only knows what the cleaner though when she found it!! There is also leaflets about the breakfast menu, pizza delivery service and about Premier Lodges in general. They do have a bar and restaurant attached which looks a bit more olde-worlde, quite a bizarre contrast. The bar is limited but pub prices, and you can get them added to your bill. We did have breakfasts there, £4.45 would get you toast, cereals, croissants, fresh fruit, yoghurt and orange juice. For an extra £2 you get all that but a n English breakfast as well (sausage, bacon, egg, etc), which was adequate, but not generous. Still very nice. We didn't use the restaurant but it did have a wide range of dishes and did look goo (We escaped the restaurant after realising we would have to sit next to the most boring garden furniture salesman in the world, I have to say it was full of Liverpudlians perhaps they mistake it for somewhere else?) There is a Harvester and a Pizza hut a short drive away. The bar and restaurant are open from 5pm till 11pm and 7.30am to 10.00am for breakfast. We didn't have to checkout till 11am and we ended up paying £82 for 2 night, 4 big breakfasts and lots of drinks. Gotta be seen as reasonable!! Phew, time to draw to a close, so there you go, great staff, clean rooms and good food. Bad stuff - the location, however good you make the inside look the surrounding area is bad. Not wishing to insult individuals but Slough is one of the biggest dumps I have ever had the misfortune to visit. I wouldn't refuse to go to this Premier Lodge but only if I couldn't find anywhere else and closed my eyes on the way there and back again!!

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              03.04.2003 02:49
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              • "Bad atmosphere"

              ******************PLEASE READ BEFORE READING THE REVIEW******************** Now, after the Goffs Park, we have decided to stay at the Bristol Airport Premier Lodge, before our early morning flight from there this August (2004). The Bristol Airport one has the next generation Premier Lodge room, which we are hoping will be nice rather than the Goffs Park one. I'm confident we will be happy this time at Premier Lodge, so, I will be deleting this one soon, and be rating Premier Lodge 5 or 4 stars! OLD REVIEW (NEW ONE COMING IN A FEW MONTHS!) Now I have stayed at two Premier Lodges, the one I am writing avout is the one I didn't find very good- the goffs park one in crawley. Read on... There is a more positive update at the bottom GOFFS PARK(Crawley) This was in a street in Crawley called Goffs Park. There are a few in Crawley so check. This one was a few months later than the Tadworth(the other one I've stayed at) one but I can remember it a bit more. OUTSIDE There is a a main building with restaurant/bar, reception and a small number of rooms. There was another building in the carpark(not very nice) which- yes you guessed it, we got! Great- not! The area was in a street in Crawley. Crawley is next Gatwick. RECEPTION Now it was alright with purple walls(I think!) and the receptionist was very, very rude! All the time we were checking in she was hiccuping. Now obviously you don't make yourself hiccup and she couldn't help it but no apology was given to us. She was also quite miserable. HENRYS TABLE This wasn't as good as the other one. Premier Lodges, I have learnt have different restaurants and the two we went to hat Henrys Tables. The style was very much the same as the tadworth but the atmosphere was not very nice. It was quite cold. You could pay around £4 for a continental breakfast, £6 for traditional. Not bad? That is the same in all PL's ROO MS The rooms, like I mentioned before, were in the non-main building. The rooms were very old fasioned, quite dark and quite dirty. As we walked in there were three of us but they added another bed. You may think this was good but this made the room look not nice because if it was a proper bed it would have been alright. It wasn't a proper bed- it was one of those fold up/camp beds. The furniture was old. The shower room was the size of a matchbox. The toilet and sink were next to each other and took up one length of the smaller side with the shower op posite. The other lengths were long like a corr id or. They had the usual facilities like the Tadworth one. OVERALL Not satisfied with this one. If I had to go back I would e-mail them and ask them if the rooms have been refurbished into the new modern rooms. I hope this has been useful for you. I would appreciate it if you could rate this and leave a comment. Thanks PS I haven't got anything to do with Premier Lodge. I got the info about prices and refurbishment from brochures and their website- www.premierlodge.com ***UPDATE*** I have been wondering which hotels have been refurbished to Premier Lodges new style so I gave them an e-mail. This one is one of the many ones to be refurbished so, you can probably enjoy better than what we did. The new rooms have contemporary blues and spotlights and looks more modern. This picture is on www.premierlodge.com and in booklets although there is one picture- an old room but is not the new one. I like the look of the new rooms myself. Anyone stayed in one- fresh blues in a modern style?

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                04.08.2001 22:10
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                • Noisy.

                For our visit to Glasgow we looked at a large number of hotels when trying to decide where to stay. We found a number of good hotels, with a lot of facilities, reasonably priced, but not in the centre of Glasgow. As we were flying to Glasgow we would be using public transport or taxis during our stay and the savings we would make in the hotel costs would be lost with the transport costs, if we had to keep travelling into the centre of the city. We looked at the city centre hotels with swimming pools etc. but these all seemed very expensive. As we were travelling mid-week we could not take advantage of some of the weekend deals. After a family discussion we agreed that even if a hotel had a lot of facilities we probably would not use them a lot as we wanted to be out and about in Glasgow. Our final choice was to look for travel type accommodation that we knew should be clean and adequate and to eat out all of the time. After looking at some of the different choices we decided to book for a stay at a Premier Lodge, as the location was right in the centre of the city. We booked on-line for two rooms, for two nights. (£46 per room, per night). The web site was easy to navigate and you could check availability on-line. We made our booking and were given a booking code to tell the lodge staff on our arrival. When we arrived at the Premier Lodge we were told that only one room had been reserved for us and this was in my son’s name. This I found very annoying as the whole point of booking on-line beforehand was to be sure that the rooms would be available on our arrival. I was also under the impression that the rooms had been pre-paid for when I made the booking, but the reception staff insisted that I had to pay for them and they needed to make a pre-payment authorisation on my credit card. Even though the total cost of the rooms was £184 they insisted that the authorisation should be for £280 in case we charged anything t o our rooms. In total the whole checking-in process was not satisfactory and I have written to Premier Lodge about this. (I will update this opinion if I receive a reply from them). The staff at the hotel were very polite and apologetic about the confusion and booked us another room. The hotel staff explained that this was not the first time that a booking made through the central reservations system had not been correctly recorded. The rooms were very pleasant and had a terrific view over Glasgow from the 11th floor. However, there was not a lot of storage space, but it was just adequate. All of the beds are three foot wide (put together to six foot for the double bed), so the double bed did seem very big. The television in one of the rooms did not work, but this was replaced within a couple of hours after we had reported it. All of the rooms are en-suite with Tea and Coffee making facilities, cable TV and a hairdryer. As this is travel accommodation, it is of course situated in the right place for travellers. In this case we were next to a train station and alongside the M8 motorway. Even though we were on the 11th floor the traffic noise was loud and continuous all day and night. During one evening the weather was very hot, but we could not have the window open because the traffic noise kept us awake. Overall the rooms were pleasant enough, clean and comfortable and value for money. The hotel did have a bar and a restaurant, although we did not use either of these as we went into the city centre to eat. They did look very comfortable and there seemed to be decent menu with prices that were not too high. We may use Premier Lodge again, but I would need to be assured that if we booked on-line that the system would not lose our booking. The hotel staff were very polite and this offset the earlier problems we had. UPDATE: I received a reply from Nina Thomas, the Central Reservations Supervi sor f or Premier Lodge. Her excuse for our booking reservation being incorrect was that the hotel staff must have cancelled one of our rooms. In my mind this was a totally inadequate reply. The hotel staff blamed the central reservation staff and the central reservation staff blamed the hotel staff. Not at all satisfactory for the poor customer stuck in the middle. All I can suggest is that if you make a reservation on-line with Premier Lodge that you telephone the hotel before arriving to ensure your room has actually been booked, OR use another hotel. I know what we shall be doing!! SECOND UPDATE: It is good to know that some companies do read Dooyoo opinions. In this case I received an e-mail from the Sales Manager at the Glasgow Premier Lodge regarding the disappointing stay that we had at their hotel, which I had reported in my opinion. We were offered a complimentary stay at the hotel for two people for a two-night stay, including breakfasts. We decided to give the hotel another try. In the e-mails I received from the hotel it sounded like they had sorted out a lot of their issues and this promised to be a good weekend in a city we love. As we had taken our sons with us on our previous stay, we also booked a room for them, which was going to cost us about £125. When we arrived at the hotel there were no problems with the registration. We were given the key cards for the rooms and asked if we wanted breakfasts in the morning and a newspaper. We ordered a Telegraph for our room and a Mirror for our son’s room and confirmed that we would be having breakfast at the hotel. When we arrived at our room the first thing we noticed was that one of the lights constantly flashed and kept going off. I managed to sort this out myself as the bulb was loose and the shade had not been fitted correctly. We then tried to use the television, but the batteries were flat in the remote control handset. I took the handset do wn to the reception desk, but they only had two replacement batteries and I had to go back to our room and wait for somebody to bring us four new batteries. In the evening we ate away from the hotel and after a very pleasant evening in Glasgow we returned to the hotel for a good nights sleep. How wrong can you be? At 2.00am all of the lights came on and the Fire Alarm went off. After walking down the stairs from the 11th floor we joined all of the other guests in the cold, outside the hotel. Many people were still in their nightclothes and most did not have coats. We had to wait until the Fire Brigade had thoroughly checked the hotel and confirmed that there was no fire. Eventually we got back to our room and as we were now wide-awake we decided to make a hot drink after being in the cold outside. As we had used all of the milk and sugar provided I went down to reception to get some more. They did not have any at the reception desk but said that they would send some up. We waited and waited but it never arrived. As we were now feeling rather tired we decided to give up and go back to bed. After a couple of hours of sleep, all of the lights came on again and the Fire Alarm went off again. (About 4.45am) Just as we had put on some shoes and a coat it stopped. From the window we saw the Fire Brigade arrive again, but as we could not see anybody else outside we decided to go back to bed. In the next 15 minutes the alarm went off twice more. By this point we were feeling pretty fed up, and very tired. In the morning I rang reception to try again for some milk and sugar, this time it did arrive. I asked the gentleman who brought it when the newspapers were delivered. He said that he distributed the newspapers and that there had not been any paper for our room, but he said that he would go and get one and bring it up to us. The paper never arrived and after an hour I telephoned reception again. They checked their computer records and con firmed that we had ordered a Telegraph and said that one would be sent up. Again it never arrived. It is very easy to say “yes sir, we will see to that”, but if it is only an idle promise then it is very frustrating for the customer. After waiting another hour I gave up and read the Mirror that had been delivered to our son’s room. During the time that I was waiting for the newspaper I thought that I would look at the hotel “message” system on the interactive television to see if there was any explanation (or apology) for the Fire Alarms during the night. All I saw was a notice saying that the message system had been disabled. We never did receive any explanation for the alarms, and the message system never did work. On the Sunday morning neither of the newspapers were delivered. By this time I had realised the pointlessness of ringing reception so I walked to a nearby shop and bought my own paper. This was a lot easier and a lot more reliable. When it came to paying the bill for the weekend I had to join a long queue at the reception. When my bill was prepared we had been charged for the complimentary breakfasts. When I questioned the amount a new bill was prepared and this time the breakfasts were deducted, but the charges for the complimentary room had been added back on. I also questioned that we had been charged for the one newspaper that we had received, as I knew that on our previous stay newspapers had been complimentary. I was told that this “perk” had been withdrawn and is no longer offered. (Even though the rooms are now £3.95 per night dearer!) The receptionist then had to help the other receptionist who was having a lot of problems calculating another guests bill. When our third bill was finally prepared the total payment required was £118.65. This was about £6 less than I had expected. The receptionist asked if this was OK. I agreed but I was still not sure if the re duction was a mistake, or deliberate because it had taken so long to prepare our bill. In my mind there is a point that defines the difference between a bed and breakfast establishment and a hotel. This usually relates to the comfort and service that you receive. It appears that Premier Lodge has still not got this right. The faulty light, the non-working TV handset, the repeatedly disturbed nights sleeping with the four Fire Alarms, no milk and sugar, no newspapers, no message service and idle promises. After out last stay I doubted if we would ever stay at a Premier Lodge again. After this stay all I can say is that I very much regret paying another £118 to this company.

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