Newest Review: ... and the staff. **Bar facilities...** The hotel/pub is a large sprawling fairly bland looking building but does have the advantage of havi... more
Nothing to recommend
Ravensdene Lodge Hotel (Gateshead)
Member Name: juicy_lucy
Ravensdene Lodge Hotel (Gateshead)
Advantages: None for me
Disadvantages: Dreadful customer service, bit tired looking
Situated relatively close to us, I had been here a few times mainly for children's parties. When my son decided to have his 21st birthday party here, we made enquiries and went ahead.
The Ravensdene Lodge Hotel, advertises itself as the perfect base for a visit to the North East of England. Given its location, it is quite close to the city centre but not as close as it maintains and there are certainly hotels closer which are cheaper and which would not entail a taxi ride for a night out. If staying here, it's important to remember that there is nothing else close by other than a housing estate although it is situated within a mile of the A1.
The hotel has 37 bedrooms and the website advertises itself as able to cater for both large parties of visitors or smaller groups in an informal and friendly way. Read the small print and any visitors will find that there may be a surcharge for single sex parties. There is also apparently a 24 hour reception and night porter. Since I have never stayed at the hotel, I can't comment on the bedrooms as this is a review about the pub itself, the function room and the staff.
The hotel/pub is a large sprawling fairly bland looking building but does have the advantage of having lots of car parking spaces, which is great if staying as the parking is also free.
Stepping inside there seem to be two entrances, one to the hotel reception (unmanned each time we went there) and one entrance to the very large bar. This has some rather nice comfy sofas and chairs scattered around the room and has a large tv, presumably so that customers can watch sports fixtures. This bar leads directly to the conservatory restaurant which in turn leads to the sun terrace and grounds. The function room holds I believe 180 people so it seemed an ideal place to have a party, being close to transport links and having plenty of space. Although the place has been refurbished it does look a bit tired but I think a lot of this lies with the fact that other than the tables chairs and tv there is nothing in the very large room to "pretty" it up, so it's all a tad bleak. The reception area for hotel bookings is similarly a bit bland with a couple of pictures on a wall which could do with a lick of paint and a rather unattractive reception desk. Nothing here to inspire, and on the desk only some leaflets presumably for staff about licensing.
Given that the "bar Staff take great pride in their hospitality skills" I saw no trouble ahead and indeed when showing us around and taking a cash deposit they did appear pleasant. However, 10 days before the party, they cancelled, informing us (incorrectly) that the police had cancelled parties for under 25s. Several phone calls later we were no closer to finding out why it had been cancelled, so we eventually had to return to the hotel. Here the attitude was completely different, as was my opinion of the place. We were seated in an empty room with filthy tables, having been acknowledged by a surly receptionist who also doubled as bar staff.
Given that the previous evening we had been promised our deposit we were fairly hopeful but apparently the manager was unable to give us the money. He promised to give us the contact details of the owner but in fact wrote down the same contact details as can be found on the internet and we were informed in no uncertain terms that any complaints went via himself. I did contact him to enquire as to why he had given me his direct number and he thought this was highly amusing.
55 Consett Road, Lobley Hill, Gateshead Ne11 0AN
Telephone 0191 460 4312
Fax: 0191 460 1587
E mail: firstname.lastname@example.org
Avoid at all costs!! I have read another review and it appears that at least one other customer has been subjected to this attitude.
The Ravensdene Lodge when seen on an ordinary evening is soulless and even when not busy the staff seem unable to clear away glasses or wipe down tables.
The staff are unpleasant and uncooperative whether on the telephone or face to face, and they display a real reluctance to return deposits or to give any information other than that which can be found on the website. I would warn anyone to be very wary when booking a function here. This was a 21st party but imagine the horror if a wedding was cancelled 10 days before the event and no monies returned.
Definitely one to be avoided. I see nothing to recommend. As a hotel it is too far from the city centre to be useful for a night in Newcastle, the bar area is not clean and the staff are rude. Still no deposit and looks as though we have to lose that one!!
Thanks for reading
Summary: Not recommended
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