Newest Review: ... meant we lost one day in the park, although the staff were really nice about it and said we could take our extra day on the Sunday, altho... more
ok for a very short stay...!!!
Splash Landings Hotel (Alton Towers)
Member Name: denise1609
Splash Landings Hotel (Alton Towers)
Advantages: close to park
Disadvantages: tiny rooms, poor service
We stayed in the Splash Landings Hotel at Alton Towers in September 2012 and I have to say my experience was not great. There was me and three other adults all in our mid 20's, all of the bedrooms are designed for a family of four, one double bed and bunk beds. They have not thought about if four adults want to share a room at all. The double bed is fine but the bunk beds are tiny and did not feel very secure. One of the people I stayed with was just over 6 ft and could not fit in the bed at all. The rooms were also tiny with hardly any space to move around with four adults and our luggage in the room. During the day this room is ideal as we were out in the park but in the evenings there is nothing to do apart from sit in the room, very cramped.
We opted for the evening buffet in the Flambo's restaurant, £19.99 all you can eat. The food was ok, there was a great variety to choose from, including Indian, roast dinner and Mexican. Everything was fine until I noticed a small child playing with the food on the buffet counter and then placing it back for someone else to select and eat, this is disgusting and I felt there needed to be more staff members keeping an eye on this as it put me off eating anything else. There was also unlimited soft drinks too as well as a good choice of deserts.
The Breakfast all you can eat was included in the price of our stay, again not the best organisation we could have had. When we checked in the member of staff told us breakfast opened at 7am, we got down there for 7 so we could get to the buffet before the children, only to be told "no we do not open until 7:30am". However once we finally were allowed in the breakfast was brilliant. I could not fault it. They had everything you would need for a good English fry up, cereal, pastries etc and tasted very nice too.
We were told there was a woodland walk to get to the park but this did not open until 9:30am but we could get in the park an hour early from 9am so I felt this was extremely pointless, surely they should open this at 8:30 so people can take the walk to get to the park for 9am. We ended up getting the monorail, which was located just around the corner from the hotel.
During our stay we also had to call out maintenance as one of us had a shower the night before but in the morning the water was still there. We tried everything but it would not go away, obviously with the four of us in one room we all needed to use the shower that morning. We called out maintenance who were very quick in coming out to us and fixed the problem quite quickly but said it could happen again the next time we have a shower, luckily it didn't. but they didn't say what was wrong with it.
After saying all of this I did feel the cost of staying here for 1 night was quite cheap and reasonable, for the 4 of us it cost £367, which sounds expensive, but this included two day tickets to the park, which are usually £45 each per day and tickets to the Waterpark for one day, again these are £16.50 per person, plus the inclusion of breakfast and free car parking.
Overall I felt the food was ok for the type of hotel this is but they need to think more about the types of people they are accommodating. And for obvious reasons this is the best place to stay whilst going to the Park as it is on site and there is transport to get you to and from the park quickly. Good for a very short stay but I do not think I could last more than one night here!!
Summary: ok for easy access to the park but its no 5 star hotel!!