Central location but feels a bit impersonal. (The Cumberland Hotel)

Member Name: Densiegirl

Product:	The Cumberland Hotel
Date:	27/03/09 (53 review reads)
Rating:

Advantages: Good location.

Disadvantages: Felt as though you are eating breakfast in an airport terminal.

Booked this hotel using Tesco vouchers, £10 of vouchers gives £40 of hotel vouchers and thought we got a pretty good deal this way.

The hotel's lobby is very modern and is like an art gallery, the changing coloured lighting was quite atomospheric. The receiption staff were friendly, but had no room ready for us, but we had arrived about 11am, they were more than happy to keep our bags and said there would be a room ready about 2pm. We were quite happy with this.

Our room was not very big, but clean and comfortable with a nice ensuite and was decorated in a very modern style. Other than not being huge we couldn't really complain about it. If we twisted our necks slightly looking out of the window we could see the Marble Arch.

As this hotel is located just off Oxford Street, the location was great for shopping and the Marble Arch tube station (central line)is virtually at the front door of the hotel which was also very convenient.

Breakfast involved queuing each day to be seated and the restaurant had the feeling of being in an airport cafe. There was a lot of choice which was excellent, but you would not describe it has a relaxing experience. It was very noisy, a result of being such a huge open area and very busy, some mornings we had to go through to eat our breakfast in what I assume were meeting rooms. Though the food was fine the atmosphere and surroundings really let the hotel down. We found the bar pretty pricey but I suppose it is central London.

Summary: Modern hotel but lacking in atmosphere.