Gresham Hyde Park (The Gresham Hotel)

Member Name: gothbutterfly

Product:	The Gresham Hotel
Date:	29/11/02 (155 review reads)
Rating:

Advantages: nice bathroom

Disadvantages: basement room, rude staff

I was lucky enough to win a flights to Lodnon and accomodation in a hotel for myself and my boyfriend this week from RoadRunner Records. We stayed in the 4-star Gresham Hyde Park on Lancaster Gate.

We arrived at the hotel on Monday night after having a delayed flight but felt that the staff weren't very welcoming towards us. In most hotels that I have been to they gave directions to the room and were polite, but in the Gresham they gave us dirty looks and hardly spoke so we ended up having to search for the room ourselves.

When we eventually found our room it was in a basement and smelt like stale cigarette smoke(bear in mind it was a non smoking room.) The paint was chipped off the wall in places and the booklet which gave all the hotel information had been scrawled on. Maybe I'm being picky but a hotel which claims to wish to surpass all expectations shouldn't be like that! The room seemed very cramped and we felt we had just been shoved into a basement room because the company had booked it from lastminute.com, a fact the hotel staff kept pointing out to us.

We ordered room service as we were too tired to go wandering around outside but found that the quality of the food was very poor. The cheapest meal was £9.75 for a Steak Baguette served with crisps and salad but we found the food was cold when it arrived in our room. We ordered Burgers the next day and not only was it cold, but the chips were obviously just reheated.

The room was equipped with a TV including selected satelite channels and coffee and tea making facilities. There was very little tea and coffee included and again the hotel seemed to be skimping.

I would have complained then and there but it was just a short stay, most of which we spent out at a gig so I didn't bother. If you want a quality experience at hotel where you will be treated nicely by the staff don't bother going here. I am disgusted that a hotel can boast to be the 4*

when Travelodge's are of a better standard.

Summary: