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Tortworth Court Four Pillars (Wotton-under-Edge)

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4 Reviews

Address: Tortworth / Wotton-under-Edge / South Gloucestershire / England / Telephone: +44 (0) 1454 263 000 / Fax: +44 (0) 1454 263 001

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    4 Reviews
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    • More +
      18.05.2009 22:29
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      Overall, it was a brilliant weekend, and i would definately go again.

      My other half suprised me Christmas 2008 with a weekend away for two. He told me to take my mum after the tough year we had. He spent £191 for a double (he mention that he was in the army so got a massive discount), he had booked it for February all we had to do was to book our spa treatments (up to £100). We both looked it up and were really excited as we looked at all of the pictures. February came round and the day of our departure to Tortworth Court, on went the SatNav and off we drove, no hitch or glitches.

      As we drove up the drive way towards the enterance, the drive way and surrounding parks gave off the most beautiful scenery. It looked like something out of a film or a fairytale. We were served by a helpful young lady who ensured that they had all of the information that we required, offering the option of complimentary newspaper and an early morning wake-up call. We were then provided with our room number and advised how to access the room from reception along with a map of the hotel grounds and the nearest car park to our room. Our room was on the ground floor, it was quite a nice room, very simple and plain. All the rooms are accessed using a key card (you can chose to have one or two of these), unfortunately these can be tempermental. The room was very quiet you can't hear the exact location of the people above you or beside you and you don't get the usual noises in regular hotels. As we went out to explore we found that the layout reminded us of rabbit warrens there were corridors everywhere, it felt like a labrynth.
      After wandering around and taking in the scenery outside the long sash type windows we found The Lantry (the formal name for the Spa Retreat) located in the hotel, just a few metres away from reception adjacent to Peels Leisure Club. Appointments are essential and can be made directly at the Lantry or at the Leisure Club during opening hours. You can also phone and book prior to your stay at the hotel. The Lantry has many spa treatments such as reflexology, a variety of facials and massages, waxing etc. The prices are very reasonable. If you visit in 'Off Peak' season (Monday-Thurday), there is a discount on each of the treatments you have compared to 'Peak' season (Friday- Sunday).

      Peel's Leisure Club, adjacent to the Lantry, opens most days at 6.30am and closes at 10pm. Children under 16 years of age must be accompanied by an adult. The changing rooms did not differ dramatically from any other although they are a lot cleaner and better looking than most. Next to the ladies changing rooms are the sauna and steam room, they were both very small and personally unbearable for me. The swimming pool was slightly heated, although could have easily gone up a few notches on the temperature gauge. The jacuzzi was much warmer, although on the small side. Everything was so clean and the staff were kind and easy to talk to.
      There are a number of resturants on site and all look very nice and upper class, although we did not eat in any of the resturant so i am unable to comment on them.

      My overall rating would be 4/5 everything i experienced was perfect, although there is room for improvement with the decor in the rooms and seeing as i did not eat in ay of the resturants I can not include ethese in my ratings.

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      • More +
        26.03.2008 17:27
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        Ideal for a romantic break away.

        As my partner reguarly works away mid-week, this week I had the chance to travel with him as it was my Birthday and had a few days off work.
        The hotel that his company usually book him into was full for the date that we required so we found this one for the bargain price of £70.00 on late rooms.
        *~*LOCATION*~*
        Tortworth Court is located on Tortworth Road in Wooton under Edge and is just off the M5 Junction 14.
        The hotel is clearly signposted and is tucked away down a country road.
        The hotel has a long drive leading to the hotel with speedbumps and narrow roads it is a challenge to actually get there.
        The magnificent Grade II Victorian Manor is so grand you feel as if you are visiting the gardens and simply parking outside, it definately differs to the hotels I have previously stayed at.

        As you arrive at the hotel entrance there is a sign advising you to use the drop off bay when checking in to allow you to check-in and be advised of the best parking space to your room.
        There are a minimum of 2 staff members at reception and is open 24 hours.
        There are 189 ensuite rooms within the property offering an affordable option to every guest.
        Rating 3/5*
        Just 25 minutes away from Cribbs Causeway Shopping Centre and 15 minutes from the office.

        *~*CHECKING-IN*~*
        As you arrive at receptio there is a member of staff ready to assist you further.
        We were checking in later at 6pm, check-in is from 2pm at the hotel so we found we were not queing when we arrived.
        We were served by a helpful young lady who ensured that we had all of the information that we required, offering complimentary newspaper and an early morning wake-up call which we declined.
        We were advised that breakfast was to be served in Moreton's the restaurant opposite reception between 06.30am and 10am.
        Check-in is a similar to all other hotels I have stayed at usual completion of your home address, car registration, pre-approved card for charges and authorisation if you wish to use the Express Check-out service.
        Express Check-out is a free service to all guests which involves your bill being posted to your door early in the morning with the list of charges, provided that you are happy with the charges then the card that has been provided at the time of check-in will be debited after 9.30am allowing you to leave the room without having to visit reception.
        We were then provided with our room number and advised how to access the room from reception along with a map of the hotel grounds and the nearest car park to our room.

        Service 4/5*
        *~*The Bedroom*~*
        We had managed to book an executive room at the hotel which was located on the first floor, whilst finding our way to the room I was starting to have my doubts as it smelt like a community hopsital obviously an overdose of Zoflora, which I have to admit is not the best aroma!
        Our room was located at the end of the corridor 239 right next to the fire escape.

        All of the rooms are key card entry and you can opt to have one or two keycards during your stay.
        We entered the room and were greeted with plain magnolia walls and a deep red carpet traditional of Victorian Buildings and various historical pictures decorated the bland walls.
        Immediately as we entered the room on our left was the tea and coffee making facilities for two.
        Directly next to that was the double wardrobe that contained an ironing board and iron, trouser press, luggage rack, combination deposit safe and spare blanket and there was plenty of storage space left.
        To the immediate right as you enter the room is the ensuite bathroom which is decorated in a pale green and white colour. Traditional bathroom suites fill the room with a full size bath and overhead shower, toilet and vanity area with complimentary toiletries, an adjustable towel rail heats the towels to follow a long soak in the bath.
        The main bedroom area contains a huge bed which was my only disappointment in the room when I discovered that it was in actual fact two queen sized beds joined together I felt like I WAS all alone in bed it was huge!! This had two single quilts so I was disappointed that we had been misled to believe this to have been a double bed.

        All of the furniture within the room is co-ordinating mahogoney furniture which enhanced the traditional feel of the room, along with the many lamps that were featured in the room to offer ambient lighting.
        A work area complete with internet access is located at the foot of the bed with complimentary stationary.
        A colour television is also in every room completed with all terrestial channels and some satellite channels.

        The room was very quiet compared to other hotels I have stayed at where the banging of doors can be heard all the way down the corridor but the only noise that could be heard from our room was that of the gravel when a car used the car park outside the window.
        Rating 4/5*

        *~*The Lantry*~*
        As this was somewhat of a birthday treat I decided to get pampered and Mark treated me to a Swedish Full body massge lasting an hour, ideal! He would be in work and I would be a lady of leisure.
        The Lantry is the formal name for the Spa Retreat located at the hotel and is located just a few metres away from reception adjacent to Peels Leisure Club.
        Appointments are essential and can be made directly at the Lantry or at the Leisure Club during opening hours.
        The massage lasted for an hour and was at a cost of £35 which is pretty good value as it was one of the best massages that I experienced to date.
        There are two treatment rooms within the Lantry and they use Elemis and Jessica products only.
        They offer a full range of treatments and there are also special pamper breaks advertised on the website at great prices.
        Rating 5/5*

        *~*Peels Leisure Club*~*
        Located on the ground floor adjacent to the Lantry the leisure club opens most days at 6.30am and closes at 10pm.
        Children under the age of 16 years are not permitted unless supervised by an adult.
        Lockers are located in each changing room and require a £1 deposit and towels can be collected from reception once you have provided your name and room number.
        The ladies changing rooms are located on the first floor and considering this is a 4* property I felt as if I had stepped into a basic Leisure Centre with poor changing facilities.
        The changing rooms are small and pretty basic offering 3 hairdriers for users and a small vanity area.
        The actual changing area consists of 3 cubicles and a small communal changing area opposite the lockers, the showers are basic and communal with one shower screen in the area for someone wanting some privacy.
        Compared to other properties I was very disappointed with the changing facilites, however I do have to comment on how clean they were kept.
        Directly next to the ladies changing rooms was a sauna and a steam room which was mixed but a little on the small side, the sauna was empty when I used it and I was able to lie down fully whilst relaxing, but the noise of the women's changing rooms spoilt the relaxation as you could hear every word of the conversation.
        The steam room was a little on the tacky side with cheap plastic seats lining the room it was not at all comfortable and relaxing.

        To access the swimming pool you had to walk outside down the stairs and into the pool area which was pretty chilly this time of the year, the pool was heated although not very generously but again it was really clean, spotlessly clean in fact and I got to swimming a good few lengths. The maximum depth of the pool was 1.2 metres so was ideal for a shorty like myself!!
        Rating 3/5*

        Overall Opinion 4/5*
        This hotel is immaculate and the staff and friendly and efficient offering you the best service possible.
        Breakfast was complimentary in the price however we did not experience breakfast as neither of us were hungry so are therefore unable to comment on the dining services at the hotel as the evening before we ate out.
        The hotel is in a great location for many of the sites in Bristol and ideal for the short commute to the office for my partner.
        If you need to stay in Bristol check this place out it is superb!!
        However this is more a couples hotel, there are no child friendly facilities and I would expect them to bore very easily.

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        • More +
          26.03.2008 13:05
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          A great destination for a special weekend and a good price

          Ten years ago on a cold but thankfully dry Saturday in March I got married - much to the surprise of many of my friends and family who'd not even met my fiance. For the first few years we tended to go away for our anniversary - we did Paris, Venice, Bilbao and other assorted places - hubby generally not actually realising there was a pattern to his annual trips. He did actually say one year 'I'm having a really nice time but is there a particular reason why we've gone away this weekend?' and then proceeded to swear blind that our anniversary wasn't until April. Ladies, don't assume that getting your anniversary engraved in his wedding ring will make any difference at all. However the good thing about marrying at an unfashionable time of year is you can get some really good deals when you want to go away for your anniversary.

          To be fair we have a lot of anniversaries and birthdays in the first few months of the year so he had a sort of excuse. But this year he knew he wasn't going to get away with it. We'd both booked a week off work with the intention of doing 'something special' and then I went and blew it all by handing in my notice at work and it just not being the right time to take a week away. So instead it turned into a weekend break. I didn't want to fly because that's too much like a busman's holiday for me so we settled down with a few of the hotel websites to see what we could find. We live in Northants and wanted something no more than 2-3 hours away and hubby fancied going to Bath. Various searches and we found Tortworth Court in Wotton-under-Edge - or more precisely, a few miles outside Wotton.


          Why Tortworth?

          What appealed about the hotel was the building - a massive grey stately home-style place - the location, just off the M5 Junction 14 - and finally, the price. Lastminute.com were offering B&B for £85 per night but further investigation with the hotel's own website and we found a DB&B offer for £99 per night. I gave them a call, told them it was our anniversary and they suggested an upgrade deal for an additional £20 per night which would mean we'd be guaranteed a nicer, larger room in the main house rather than one of the rooms in the newer annexe. The booking lady promised me she'd make sure she 'picked us a good one'. She then took credit card details to guarantee the booking and asked if we'd like to have our confirmation by mail or email. And that was it - £238 total for 2 nights dinner, bed and breakfast which seemed like a bit of a bargain.

          Our friends Linda and Graham who live in Wales were also looking for a venue for a weekend away for Graham's 'special' birthday. They wanted slightly different dates from us (we were booked for Friday and Saturday nights, they wanted Saturday and Sunday of the same weekend) but also liked the look of Tortworth and so they booked a slightly different DB&B deal which cost them an additional £20. I was surprised it was more as normally hotels seem to struggle to get anyone in on a Sunday night so I'd have thought Sat/Sun would be cheaper than a Fri/Sat deal.

          Finding the Hotel

          We left the M5 at J14 and headed in the direction of Wotton. After a mile or so the turn off to Tortworth was clearly marked. There's not much else in the area - just the hotel and Leyhill Prison. There's a long driveway up to the house which actually passes part of the prison. There are multiple car parks but the hotel advise visitors to park up directly next to the main entrance until they know where their rooms will be. Then they advise on which of the many car parks to use. As we were in the main house, this wasn't a problem. We just emptied the car of our bags and then parked up next to the Orangerie restaurant.

          First Impressions

          As we drove up the driveway the house stood like some gothic pile from an early horror story - but in a positive way if you can imagine what I mean. It's actually a Victorian mansion that's Grade 2* listed and it must have been amazing when it was just a family home. There's a stone archway to drive through and then a turning area where I suppose visitors' carriages would have deposited them at the entrance hall. High glass doors opened onto a high ceilinged entrance hall with a beautiful mosaic flooring and then we passed through another set of high doors into the reception. It's hard not to gasp when you step into the reception area which reaches up three high storeys with a fabulous grand staircase winding up three floors around the room. The reception desk is a large L-shape with lots of space behind and there were comfy chairs and a large table with flowers scattered around to make the room look a bit less intimidating. There's a doorway (a very high wooden door that makes you feel a bit like Alice in Wonderland after she shrunk) which opens onto one of the two restaurants called Moretons - more of that later.

          Checking In

          We spotted a large number of guests arriving for a wedding the following day so we put a spurt on to get ourselves checked in before they made it to reception. Everything was very straightforward. It took just a couple of minutes to be asked if we wanted a wake up call (no), newspapers (yes) and to confirm what time we'd like to have dinner. If you are on a DB&B tariff they ask you to call ahead before you arrive to choose your dinner time on both days which seemed a bit odd before we arrived. However, in retrospect, we realised the logistics of trying to get quite so many guests fed in a timely manner meant they really did need to have a rough idea of when people would be using the restaurant. There's not a lot else in the area so my guess would be that a lot of people eat in.
          The receptionist gave us a map to show us where our room was which seemed a bit extreme until we realised that with 190 or so rooms, they must have guests that head off down a corridor and are never seen again. We also asked to know which room our friends would be in the next day and were shown where that was as well.


          Finding the Room

          We turned right off the lobby and found the lift tucked in a corner. This was the smallest, slowest and oddest lift I've used in a long time and other than taking our bags up when we arrived, we resolutely took the stairs from then on. Taking the stairs to the second floor shouldn't be much of a trek but it's worth remembering that the ceilings throughout the ground floor are more than twice as high as you'd normally find so the walk to the second floor feels like it's a lot further.

          Stepping out of the lift we passed through a couple of fire doors and along a corridor that smelled a tad institutional - a bit like my college room when I was a student. We opened our room with our key card and once again gasped in a decidedly un-cool way; the room was absolutely enormous. I wondered if we'd need to leave a trail of white pebbles to find our way from one side to the other. The first part of the room was an area with a desk and a dressing table, a tea and coffee tray and a tray of wine and soft drinks. This then opened up into the main part of the room which had a high gabled ceiling, a sofa, two arm chairs, a table, a chaise, a TV cabinet and finally, a double bed. I thought we had a big room at home but ours would have fitted in twice over. The bathroom was large but quite basic - a white bath with a shower over (plenty of power), a loo and a sink unit. The toiletries were fairly swanky but there wasn't anything very memorable about the bathroom.

          Whilst enormous, the room wasn't perfect. We'd brought a bottle of champagne with us but the room had no fridge (don't know why - our friends had a mini bar in theirs) so I suggested trying the windowsill. However the window had no outside sill and we had to open the window and balance the bottle inside in the hope that it would stay fairly cool in what was a remarkably warm room. I only spotted one radiator and by all rights a room that big should have been really cold, but it wasn't. My other bug-bear with the room was the lighting. Other than in the desk area the lighting at night was so poor that we discussed whether we should have brought head torches with us. There was just one standing lamp and two bedside lamps and even during the day time, you had to pick the armchair nearest the window in order to read a newspaper. And finally the bed - what a nightmare; it was so soft that if one person moved, the other was rolled towards them. I like a hard bed and I slept really badly on this one. I can't complain too much - we spent half our honeymoon in bunk beds!


          Dinner Time

          After unpacking we headed down for dinner in Moretons. It's a fantastic room that leaves you wondering if someone left a nought off the prices because it's just so grand. For both dinners and breakfasts we got excellent tables so I don't know whether our upgrade had ensured that or if we were just lucky. On the first evening we were in the main room of the restaurant at a table next to the window. The ceiling is so far away I had to put my glasses on to appreciate the painted decoration. The walls are lined with library shelving and there's a high stone archway between the two main sections of the restaurant.

          The menu isn't stunning or very long and this seems to have been designed to maximise the efficiency of serving a large number of people. We were given menus, asked if we wanted drinks (yes please, 2 diet cokes) and just moments later, bread was brought to the table. The menu had half a dozen starters and a similar number of main courses. The prices were £18.95 for two courses or £24.95 for three with an explanation that anyone on DB&B was entitled to three courses. Considering that we'd paid only £14 per night extra for dinner for the two of us, the DB&B deal definitely offered excellent value.

          We both ordered a duo of smoked fish as starters and for main courses I ordered a vegetarian pasta dish and hubby had sea-bass. The starters arrived really fast - certainly no more than a couple of minutes after we ordered and we were still waiting for our drinks when we'd finished the starters. By the second night we'd realised that all of the starters were cold dishes that could be laid out in advance or soup that could be dished up as needed. Undoubtedly this was part of a plan to ensure they could process diners quickly and efficiently but to be honest, I don't want to be processed - I want to be served.

          Main courses arrived perhaps ten minutes or less after the starters had been cleared and we'd only just received our cokes by that point and I was gasping with thirst this time instead of with surprise. My pasta was good and there was plenty of it and the tomato and basil sauce didn't taste like it had come out of a jar - definitely a good thing. Hubby's sea-bass was served sitting atop a pile of mashed potatoes and with a sauce which seemed to be the standard way of doing fish as my salmon on the second night was served in the same way. A bowl of vegetables came with the main courses. The dessert menu - as we'd come to expect - appeared almost instantly after the main courses had been cleared. We ordered apple flan and Baileys cheesecake. I was surprised to see that coffee and mints would have cost just an extra £1.25 which seemed very cheap.

          From start to finish our three course meal had taken about 50 minutes which we both felt was much too quick. Consequently on our second evening we worked flat out to slow the service down, even going so far as to ask the restaurant manager to get the waiters to take their time. And I can't fault them - once we'd asked, they really did take care not to rush us and we were in for a couple of hours. On the second evening I had a prawn cocktail (yep, a bit of retro-ironic 1980s Berni Inn inspiration) which was lovely and a salmon steak so large I thought it might have been a whale. Wine in the restaurant was very reasonable - particularly considering it was a 4 star hotel. The bottle of white which we ordered was one our friends buy from the supermarket for around £7 a bottle and this was marked up to £16.95 - not an unreasonable mark up.


          Breakfast

          Breakfast at Tortworth is stunning - you could stay all day and not run out of things to choose from. There's a table full of cereals and yoghurts, another of juices, one more with fruit salads and other fresh fruit and an enormous hot buffet table with plenty to choose from. In addition to all of this, there's a good choice of 'cooked to order' dishes. On our first morning I ordered the smoked haddock with a poached egg and on the second morning I ordered vegetarian sausages. They weren't quick but that's fine - at least I knew they really were cooked to order. With up to 400 guests to serve (if all the rooms had two people in them) the capacity to cope with breakfast was impressive - lots of staff bustling around, plenty of busy people clearing, serving and generally running around. We did wonder where all the staff came from because Tortworth really is in the middle of nowhere and we also commented that it was remarkable that so many of the staff were British when so many hotels these days seem to survive only by exploiting Eastern European students.

          Hotel Facilities

          In addition to Moreton's restaurant, there's another restaurant just outside the main building in the Orangerie. This is like a mini-Crystal Palace - very pretty at night when it's all lit up. On the Saturday the Orangerie was tied up with a wedding party so we weren't able to go in, but it looked lovely. There are also a couple of bars - one just off the reception that serves morning coffee and afternoon tea as well as alcoholic drinks, and a second small bar with a snooker table. There's also the Atrium, an outside courtyard that's been converted into an indoor room by the addition of a glass roof. This isn't open all the time but the wedding party used it for part of the afternoon and evening and according to the hotel's website, you can eat light meals in there as well. There seemed to be a function suite that was also tied up for the wedding where the end of the evening disco was taking part.

          If the need for a bit of exercise should strike you, there's a small indoor pool and a gym but with 30 or so acres of gardens and woodland - including an arboretum with more than 300 different trees to check out - you also have the option of just wandering around. Despite the lousy weather we had a bit of a wander and found weird things like a small pets graveyard with the house dogs and cats going back to the early 1900s. From the ridge beside the hotel you can actually see the M5 and, whilst the faint background noise would put me off buying a home there, it's not enough to annoy you for a couple of nights in a hotel. Indeed, despite sleeping with the windows open to combat the fearsome heating, we found it very quiet. It probably helped that there was no reason for anyone to be walking around outside our room. We were right above a large marquee which they apparently use a lot in the warmer weather but we quickly checked that it wasn't going to be used whilst we were there.
          There's also a spa/beauty centre which we didn't visit but the price list seemed pretty reasonable - not significantly marked up compared to what you might pay at a local beauticians.


          History

          There's little info about the old days of Tortworth - I'd have expected lots of stuff about who owned it, what went on there, what it was used for and so on, but strangely they aren't trying to cash in on the history. What the owners are justifiably proud of is that great job they've done to restore the building. What they have done to Tortworth Court is nothing short of miraculous. As recently as 1999 it was the kind of place that would have been at home on the BBC's Restoration programme and if you'd seen the photos you'd probably have not voted because it just looked too far gone to be helped. There are photographs in the corridors on the ground floor that show a building that was not only falling down, but had been used as a dump for rusty old cars and trucks. Many millions were spent on putting this place back together, converting outbuildings and building modern extensions.

          Personality

          The hotel needs to be big to stand a chance of getting back the money that was spent on the renovation and the management seem to be taking a really pragmatic approach to trying to keep the place full. They could so easily take the approach that it's a big grand place that people would pay a lot more to stay at and they could get snooty about who they let in - but they haven't done that. They could charge through the nose for every little extra but they don't. Our deal was great value and even though it was mid-March, the place was buzzing. The principle of the place seems to be one of affordable luxury - live like a prince, pay like a pauper. Well maybe not a pauper - but it's certainly within the affordability of a lot of people.

          My friend Linda had a long chat with the mother of the bride who told her that the wedding had been an absolute bargain. When I heard what they'd had included in their package - wedding breakfast for 50 or so, wedding lunch for 350 and an evening event for 500, plus 50 rooms, all the function rooms, the ceremony and so on - I assumed the price would have been £20k or more. In fact they'd been quoted £11.5k and when they went to pay the bill, the hotel had knocked off another £1500 to say thank you to the party for filling up the hotel and for being so much fun. I'm willing to guess you won't get that at a Hilton! She also told her that the staff in the leisure centre had closed off the pool and taken her disabled son in to enjoy the place on his own with two of the staff staying with him throughout. She said it was the first time her son had been so happy since his accident.
          This hotel could easily put on airs and graces and spend half the year with 25% occupancy. They aren't like that and I take my hat off to them for making their beautiful hotel accessible for not much more than a B&B.


          Four Pillars

          Tortworth Court is part of the Four Pillars hotel group, which I'd not previously come across. They have just 6 hotels running in a band from Tortworth across to Oxford. There are two Oxford hotels, one each in Abingdon and Witney, one at the Cotswold Water Park and finally, the jewel in their crown must be Tort worth - the only one that really looks like something special. Having experienced their pleasant and friendly approach to hospitality, I'd be more than happy to try out some of the others in the group.

          The Details

          Tortworth Court
          Tortworth
          Wotton Under Edge
          GL12 8HH
          01454 263000
          www.four-pillars.co.uk/tortworth/

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          • More +
            17.08.2002 00:15
            2 Comments

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            Situated not far from the M5, so you can get to Bristol and Bath easily, this hotel has plenty to offer both business people and families. The food's good, and the Orangery restaurant is well worth a try - not cheap but v. v. nice. Rooms are comfortable, and for those who don't want the formality of the Orangery, then Moreton's and the Atrium both serve excellent food. For those who like a full English breakfast, this place takes some beating, and you can walk it off in the grounds so there's no danger of your clothes not fitting. It's good value, and even better when there are 'short-break' promotions; I've stayed there twice and felt sad when it was time to go home.

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