Newest Review: ... you tell there was nothing on that day?!) The heat in our room just wouldn't budge, the window only opened about three inches, there was... more
Night in a sauna anyone?
Travelodge Cheltenham Hotel
Member Name: nursie_nursie
Travelodge Cheltenham Hotel
Advantages: Cheap and convenient.
Disadvantages: Agonising in the heat, no sleep, unhelpful staff
Last year we were living in Essex and we took a holiday in Pencelli, Wales. It is a very long drive and not one that you really want to do in one go. We decided to have a stop over on the way back at Cheltenham Travelodge. Not because we wanted to visit there, just because it seemed a good point in the journey for a stop and they had a budget room available when we were looking to book.
We booked a double room for just £26, a bargain you have to agree.
The hotel itself is on a very busy roundabout and was very easy to find, we had no problem getting there but we did have a print out of directions which meant we couldn't really go wrong.
There was plenty of parking and we even managed to park under a tree so that the car wouldn't be hot the next day when we left.
We tuned up just after 3pm and found a large queue to check in and had to stand and wait for about half an hour to get checked in. not ideal, especially when it is really hot and you are suffering from heat stroke as I was.
We went up to our room that was the usual basic Travelodge style you expect. A comfy bed and a small clean bathroom. Nothing there to complain about. The mirror doesn't steam up when you have a shower, I wish I knew how they did that! This room was a shower only bathroom, some Travelodge rooms we have had have had showers over baths.
As soon as we walked in the heat was overwhelming. The window had been left shut and the air was still and so hot.
We opened the window and lay on the bed. I went to sleep for an hour as well as getting some water into myself to try and get over the heatstroke. My other half watched Crocodile Dundee on the TV, which he found hard to get to work it wasn't easy at all. (Can you tell there was nothing on that day?!)
The heat in our room just wouldn't budge, the window only opened about three inches, there was a safety lock on it, we were on the first floor and it must be there to stop people jumping out. You expect that kind of security in a family room but not in a double.
We thought that the room would cool down when it did outside later on in the evening.
We went down to the restaurant next door, a Brewers Fayre. It was rather busy and loud. I wasn't exactly feeling well so I would have preferred somewhere quite but it was a nice place, clean and the staff were polite.
I had some scampi and my other half had a meal he still raves about, tagliettelle. A nice evening.
We went back to our room and even though the temperature had dropped considerably outside, our room was still unbearable!
We went down to reception and asked for the security lock to be undone, we were told he didn't have the key only the manager did and she was at home. We were very unhappy with the response and asked him to ring her, as it was not possible to sleep in that heat. He refused. He told us that there had been a lot of complaints over the few days leading up to our stay. He also complained that reception was too hot for him, to us it felt fine but we were comparing it to our oven of a room.
We sat outside for a while not knowing what to do.
We went back to our room with no other option. Every half an hour we were taking it in turns to have cold showers, by cold I mean as cold as the shower would go. It was that hot that a cold shower was your only relief. Neither of us wanted to get out of the shower once we were in there.
Even lying still on the bed naked (I know, too much information but necessary to demonstrate how hot it was) it was still unbearable. We were sweating all over just laying there. Where the window didn't open enough there was no air circulation at all.
It was unbearable! I have never been that hot before or since and don't plan to be either!
Where the hotel is on a busy roundabout had we not been able to sleep anyway the traffic would have disturbed us a lot. If we had gone in the winter and not needed the window open at all the traffic wouldn't have bothered us, as the rooms are double-glazed.
We checked out very early just so we could escape the heat. We waited until the manager got there and complained. She was rather rude and unhelpful. Her attitude was basically you used the room last night so why are you complaining now? We had no choice other than to stay there, as we couldn't go anywhere when my other half had drunk a few pints, so was unable to drive. She said they were planning to get fans for the rooms the following week but how was that going to help us?
We were advised to complain to Travelodge in writing but we just didn't in the end, we couldn't be bothered but we should have done because the standards you expect from any hotel no matter how cheap were not met. Not being able to open the window ruined our night and made our stay hell.
We now do not stay at a Travelodge without taking a fan with us just in case. We go away again in a few days to a Travelodge and the fan is primed and ready.
Do I recommend this Travelodge? That is a hard question, we had a very bad experience because of the heat and the fact that the staff hadn't planned for such eventualities even though the heat had lasted several days and they had recieved complaints before. If it hadn't been for the heat the stay would have been ok.
I am going to say that I do recommend this hotel but if it is likely to be warm take a fan with you and if your window doesn't open fully don't expect the room to cool down when it does outside, ask straight away for it to be unlocked. The rooms were clean and comfortable which is all you really need.
This hasn't put us off of using Travelodge hotels in future but we make sure that we are better prepared. That said we will not be staying at this hotel again.
Although I do recommend this hotel I am giving it just one star(I'd give none if I could!), sounds very strange I know but I am basing my recommendation on the fact that our experience wont happen to others if the take my advice of taking a fan if it is likely to be warm and my star rating on my experience which was hellish!
If you book online you can find very cheap rooms that are in some cases £15 or £26, for these offers you need to book well in advance because as you would expect those rooms get booked very quickly. You can actually book up to one year in advance.
If you book online you pay at the time and they are non-refundable. It looks like the basic room rate without the offer is £50 on the site, if you just turn up and are lucky enough for them to have a room available it may be slightly more. I cannot see any rates for single rooms on the site, if you are interested the Travelodge number is below.
Travelodge website is excellent and you can easily find rooms in specific hotels or close to where you want to go. www.travelodge.co.uk
Golden Valley Roundabout, Hatherley Lane, Cheltenham, GL51 6TA.
Tel: 0870 191 1701
Fax: 01242 241 748
Summary: If it is hot always and I mean ALWAYS take a fan, or you might find out how the Sunday roast feels!
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