Newest Review: ... my booking (which I printed out to take to the hotel). Check in is from 3pm but early check in is available at a cost. We arrived at ne... more
A New Hotel With A Few Issues..
Member Name: angelboouk
Advantages: cheap, location, good sized rooms
Disadvantages: no extra duvets in rooms, toilet issue, no food or snacks available
Please note that I originally wrote this for Ciao on my return from this hotel in November. I have left it unedited except for the price change so some things may refer to pre-Christmas!
~Why We Booked Here~
We have recently returned from an overnight to Hartlepool. We were going down for a friends birthday night out and with not much money to spare, we decided to look for a budget hotel. Hartlepool isn't overun with hotels. There is a Premier Inn on the Marina which was coming in at £70.00. The newly built Travelodge around the corner was opening one month ahead of schedule so we decided to grab a room there! Our friend and her friend decided to stay the night too even though they live nearby.
~Travelodge Hartlepool Marina - Essential Information~
This Travelodge is located within a complex a few minutes walk from Hartlepool Marina. It shares a carpark with the cinema, bingo and restaurants. Parking is free but is on a first come, first served basis. The hotel is approx 0.4miles from the train station and Newcastle International Airport is 28.6miles away. There are bus stops nearby and taxis are cheap in the area.
This hotel opened on the 22nd of November 2012 so is practically brand new. It is a non smoking hotel and doesn't have an on-site restaurant. Snacks are available at cheap prices. The hotel is set across four floors and each floor is serviced by two lifts. The hotel is fully accessible for those in wheelchairs and with prams. There are family rooms and double rooms available.
Travelodge offers Wi-Fi but it is really expensive. Prices start at £5.00ph.
~Booking and Check In/Out~
I booked our hotel a few weeks prior to our visit. This was my third booking from the Travelodge website and I find it very easy to navigate and book. My card was charged on the day of booking as I booked through a saver deal. We paid £29.00 for our family room on a Saturday night which I feel is excellent value for money. The average room rate seems to be around £37.00 per night. I received confirmation of my booking (which I printed out to take to the hotel).
Check in is from 3pm but early check in is available at a cost. We arrived at nearly 5pm and the reception area was very quiet. We gave our booking information and names and received our keys. It was a quick process. The doors close at 10pm and the keycard is needed to gain entry to reception and through the internal door. Check out is at 12pm and this was very quick.
The hotel looks very new from the outside and inside is no different. The corridors are clean and smell very fresh indeed. The lifts are spacious and clean. The rooms are set across 4 floors and there was less than 20 rooms per floor as far as I could see. The hotel is simply decorated - white, blue and red walls. The rooms are arranged in odd and even numbers and everywhere is well signposted. Corridors are spacious enough to move suitcases around.
We were given room 205 whilst our friends had room 204 across the hall. Both rooms are family rooms. Having stayed in two other Travelodge Hotels (Streetly in Sutton Coldfield and Edinburgh Princes Street) I had an idea of what to expect. Our room was very spacious and very basic looking. If you are expecting luxury then I suggest to go elsewhere as you won't find it here! As we were only looking for somewhere to sleep for the night, this was fine for us.
Being new, everything was fresh and clean. The carpet was spotless and we had a big double bed and a sofa bed in our room. Facilities were limited. We had a shelf with a few coat hangers, a large mirror, a desk with kettle and hospitality tray and some lights around the bed. Storage is something I feel Travelodge should implement especially with family rooms. We just lived out our overnight bags (or suitcase in my sisters situation)! Our room was to the front of the hotel and overlooked the Marina and entertainment complex - not a bad view but lots of empty (and dirty) land next door. A flat screen television offered Freeview channels - we watched Xfactor at 1am!
The bathroom was compact and in typical Travelodge design. A red brick backed bath (quite small) with overhead shower, a non slip floor, sink and toilet. Our bathroom was immaculate (as we expected) and there was plenty of space for our toiletries. There was only one small towel and a bath towel but thankfully we had brought some of our own. The bathroom had a small soap in it but some handwash would be appreciated. There are a few plug sockets in the room but one socket refused to allow me to turn my straighteners on in the morning despite it working the night before so I reported this as we were leaving. The cleaners were doing the rounds when we were leaving at midday.
I would say we slept 'okay' in the hotel. The room took a while to heat up (a radiator on the wall) and was very cold when we went in. The windows aren't the thickest but a thick set of curtains kept most of the air out. My sister had the double bed and found the sheets to be quite thin but clean - it wasn't the most comfortable of beds. We hadn't even noticed that we didn't have a duvet or sheets for the sofa bed so had to get these from reception at midnight when we got back! The windows block out any traffic noise or any noise from the Marina but the rain battered off it at some pace which kept me awake. The sofa bed is designed for two children and I would say this is about right. It certainly wasn't comfortable for me and I tossed and turned the full night - never again!
Our friends weren't quite so lucky. They had a room at the back of the hotel which faced onto the railway track. It was the same layout as ours but quite a bit warmer. The toilet was dirty - very dirty which I felt wasn't very good considering the hotel had only opened 2 days prior. One curtain was hanging off too - not a good start. They had to complain to reception and were given another room to use the bathroom in (room 207). Someone cleaned the toilet whilst we were out at night but our friends were allowed to keep the other room until we checked out. It would have been so easy to bring others back to stay in the extra room lol!
No 5* service here. The receptionist was friendly and helpful when we checked in but seemed to be handling everything herself. It certainly isn't a busy hotel in terms of staff. When we returned at midnight, I asked about the 24hour snacks (burgers etc) and was told they had no food left. I asked if they had any vending machines and they said they hadn't arrived yet. Teething problems of a new hotel but something which should be sorted and in place before opening in my opinion.
~Food and The Surrounding Area~
During the day, the surrounding area is excellent. There is a huge 24hour (but only on weekdays) Asda and Morrisons nearby as well as a retail park. Next door to the hotel is a KFC (shuts at 11pm) and a Vue Cinema (no late showings on the weekend which was disappointing for us). McDonalds is across the road and there is a huge Mecca bingo for those who like a flutter.
The hotel offers a breakfast bag for a few pounds but we declined. We decided to go to the nearby Brewers Fayre (next to the Premier Inn on the Marina) and had a fab all you can eat breakfast for £8.25 each. This is a 10 minute walk depending on which route you take. They offer dinner and lunch too so you won't have to travel far for food. Well, that being said, my sister and friend had to walk quite a bit at 12.30 in the morning for a kebab and juice for us!
Taxis are super cheap in the area - we had to rely on them as our friend doesn't keep well and cannot walk well. A journey which would have cost £15 in Glasgow cost us less than £5 in Hartlepool so it is cheap to get around.
The hotel was nice enough but not without its faults. It won't win any awards but it was fine for one night. The price we paid for a family room was perfectly fine for the standard of hotel and service we received. Once the hotel irons out the small issues and ensures that all rooms are clean and stocked with the essentials such as duvets, it will be a well located, well priced alternative to the nearby Premier Inn. The carpark wasn't busy when we arrived on a Saturday evening.
Thanks for reading :)
Summary: fine for the bargain price we paid