Travelodge is the Ryanair of the hotel world.The customer service is simply appalling: It is impossible to make contact with them and when you do, they reply with platitudes and, ultimately, lies.The rooms are scruffy, small, poorly maintained and not even that cheap.Avoid at all costs!
I have stayed at the Travelodge Heston (M4) Westbound twice now and got £9 a night room rates both times. The location is very easy to get to being right off the M4 - if you are coming from the North there is a back way to get in by coming off at junction 3 and going through Heston (ring the hotel and they'll give you details), I also believe that you can get to it via the Eastbound services - check at the petrol station there. I'd stay at the Westbound if you're intending on going to Heathrow and the Eastbound if your're intending on going in to London (for ease of traffic). I must stress that there is nothing fancy about the travelodge, you get worn looking furniture, tea/coffee facilities and a vending machine in reception - however if you just want a place to lay you're head then I can recommend it. We (3 of us) arrived at 9pm, got to our room, had a coffee and then went to sleep ready to be up and out for 5 the next morning. We drove to a parking place on bath Road which is easy to get to from the hotel (about 5 minutes at that time in the morning). If you want somewhere to spend any time in then I wouldn't recommend here and personally I wouldn't pay more than £40 to stay. I've given it a 3 star based on the facts above for value it would be 4 or 5 stars for 'prettiness' probably only 1 or 2.
I have used this Travelodge a couple of times, as a frequent traveller it is a great way to start your journey refreshed if its an early flight by staying the night before at one of these places. This particular one on the M4 is very convenient for Heathrow and whilst not a top notch hotel in any respect you most definitely get value for money if you are on a budget. As with all Travelodges the room is very basic, however they have everything you could possibly need for a good nights sleep and an early start and, in my experience, always tend to be clean and functional. Travelodge do not provide the extras you might expect like a telephone in the room but these days who doesnt own a mobile? There is always a kettle and for me thats absolutely essential to get me out of bed in a morning. The bathrooms are basic but again clean, if you want a decent towel use your own and dont expect a hair dryer, ive been caught out at this place before not having my own with me - they do offer them on reception but they literally have about 3 for the entire hotel and first thing in a morning they tend to be out on loan pretty much from the word go! Thanks to Travelodge's early booking system and various year round special offers I have never paid more than £29 for a room here. To get to Heathrow is literally a 15 min journey and for the lack of stress its well worth it. You cant really do anything about the noise of traffic and planes but then you are right next to both the M4 and an international airport. Take it for what its worth - a value room in a basic chain hotel and an easy way to start your holiday without a long drive - and its a good place to stay.
* 200 YARDS FROM THE TRAIN STATION This past weekend saw myself and three friends embark on a trip to London, the reasoning behind it was actually to attend the auditions taking place for Big Brother at the Emirates Stadium, and for some reason this led us to staying at the Kings Cross Travelodge.. I'm not sure if it was actually the closest place to stay considering where we wanted to go, but it was supposed to be close to the train station nonetheless. Apparently there are two Travelodge's in close vicinity to the Kings Cross train station, 'the main hub for London, right?' Those two Travelodge's are Kings Cross and Kings Cross Royal Scot, looking at the pictures it appears they would be difficult to get mixed up as the latter seems to have a much more up to date exterior - I never saw it infront of my eyes, to my knowledge, so it's difficult to say if the picture of the Royal Scot is deceiving. Surprisingly the actual Kings Cross Travelodge didn't look as dated on the outside as I thought the picture on the site made it out to be, in fact it looked dated in a modern way.. if that makes sense. And you know how us youth like the modern. Finding it was a lot more difficult than I expected though, in fact I was hoping to just step off the train and see it from the platform. Well, maybe I wasn't expecting to be that lucky. Asking for directions we did get pointed in the right direction, but a wrong turn from there soon meant we were walking around the streets at about 8pm hoping that any blue neo sign could be a clue. I had came prepared though and decided to give into the walking around in hope, and phoned the 'Lodge as I had put the number in my phone. An automated system meant I missed the first option, but the second option was to be transferred to the hotel reception. That was engaged, then one of my friends tried to phone them again and the first option was actually set up especially for directions - and the computer voice indicated we had more than likely gone in the wrong direction, so we retraced our steps and tried again. Asking someone at a newstand, it was soon very obvious we didn't have to walk far down a street and we would be there. Ooops, well, at least that was some exercise! * I'M CHECKING INNNN Two blokes just beat us into the Travelodge, so that meant standing around waiting for a little while, whilst my friends sat on the chairs that they have in the lobby. I was already in a bit of a mood about the time it hadn't taken us to actually find the building, and then the first thing that happens is I get questioned about my age. No identification was asked for, but it was not the service with the smile I have came to know from hotel stays (or the service with a smile I was taught to offer, and offered naturally, when I had my stint working on Travelodge reception a couple of years back). Infact, part of me wanted to question where the smile was, but I do not feel it was treatment just happening to me as I noticed the happy conversation wasn't exactly flowing during the check-in infront of me. I guess some people might not like having a dragged out check-in, but I think it's more polite than anything to not look so stern. When I used to work for Travelodge card details were taken on the website as a way to hold the room, and then payment would be taken upon arrival. Seems things have changed since those days, as all that was needed to be done was be given a keycard for the room. Wow, a swipe card system - that's a step up from the keys I am used to at my old Travelodge as well. I can't say I honestly remember if there was an, "Enjoy your stay," but I know there was a "Your rooms on the first floor." The room cost £85, plus a £1 charge as insurance if I wanted to cancel the room, I'm not exactly sure why I took that out but 100p can't hurt too much. When you consider that only works out as just over £20 each, and the location of Travelodge Kings Cross it is actually pretty reasonable. On the other hand, if I was staying in that Travelodge on my own and had to pay the same price I would feel ripped off. I honestly don't know London at all, I don't go there on a regular basis and have barely been there since I was a young kid. This made me quite amazed at how much stuff was actually so close to the Travelodge, including a Subway straight opposite, at least two very close McDonalds, not to mention all the Burger Kings and off-licences. The only things missing were a Tesco Express and a Starbucks. Taking the elvators up to the first floor, only one of them appeared to be working (well that was the one we had to use everytime anyway) and they were quite small considering. The Travelodge was a lot bigger and nicer inside than I was expecting though, and even included it's own bar/cafe.. not that we visited that. They did seem to have a television in there, but seeing as they weren't showing the Big Brother: Celebrity Hijack double eviction there was no reason to sit down in there. To access the corridor are room was in we had to use the swipe card, and then obviously use it again to enter the room... here comes the big part. * A VIEW FROM A TRAVELODGE Typical Travelodge room. Window with a sofa in front of it, that has a pullout bed underneath and turns into a bed itself. Then the double bed in the centre of the room with the bible in the bedside table for good measure. A table, television (four channels only), and supplies for making yourself a coffee or a tea. The biggest surprise came in the bathroom really when there was actually no bath supplied, but just a shower. I'm not sure what that was about, perhaps because we were only staying there one night perhaps they save rooms with baths for guests that are staying for longer? I know if I was staying there longer than that I would have really wanted a bath, as I'm more of a bath person than a shower person.. especially when it comes to hotel showers because they don't actually make you feel the cleanest in the morning. As we were on the first floor, the window was a security window and barely opened obviously so no body could fall out. The view out of it was just windows though, no pretty view of the lights of London city. I know from experience from working with Travelodge that when you specify that more than two people are staying a room they often get the housekeepers to make up the extra beds for the room, now that didn't happen in my room.. but that's more of a benefit than a disadvantage really though, because our group were obviously going to want the use the sofa before going to sleep for the night. Luckily the extra duvets, pillows, etc were supplied, but I think they come as a given in all rooms and I got a pretty good sleep considering I was trapped between the double bed and the sofa bed on the floor with a bedside table to crack my head on many a times. I guess that means Travelodge has just about passed the test of being able to hold four young people in a room. Recently I remember reading a review of a Travelodge were there were a lot of noise from other guests coming from the corridor, but my stay was pretty free of disturbances, and I hope we weren't the people disturbing anyone else. Our very own little corridor meant we didn't see anyone else in it, and maybe we had been cut off from the rest of the hotel on purpose. I literally saw very few other guests, so I'm not sure how busy the Travelodge actually was that night but in a prime location like that on a Friday night you would expect more guests. I did hear the sirens of London's streets in the middle of the night though. There were indications of CCTV operable in the building, including being able to see the CCTV screen in the little staff room the reception had. There is no carparking avaliable here. * DON'T HAVE NIGHTMARES The plan was to wake up early, meaning we could get to the Emirates and queue up early, but that didn't exactly work with a hangover and the kids television programmes in the morning made me even more neuseous. As long as we were out by midday there wouldn't be a problem, as I believe a late checkout costs extra just as early checkin does. On our way out it was a good idea to ask for the best way to get to Emirates, and there was a different, slightly more friendly receptionist. She suggested taking a tube, and it would take about 10-15 mins. Uh-oh, I know nothing about tubes, and from my small amount of release I really did think it was a distance we could walk in 10-15 minutes. Turned out, the Travelodge receptionist did offer the best advice and after some walking we did take a tube. I have been won over by Travelodge after my stay there, even if they are less than friendly. I feel for group trip their prices are more than reasonable, and I hope not to be let down by them if I choose to use them again in the future. I forgot to return my swipecard, although I presume they set on them how long the card works for so if I tried a break in attempt it wouldn't work. The booking the room online was probably the worst part of the trip, which is always a good thing, considering they got me to sign-up for some online payment thing before I could actually pay that I had never had to use before. The site is all quite clear though, except for promoting sales everywhere and never having a sale on what you want! After getting a load of hot hair blown down on me as I pushed myself out of the double doors I thought, Travelodge Kings Cross is somewhere I would like to return to, but first things first... lets get auditioning!
During my recent trip to New York our connecting flights to Manchester required us to have an overnight stay in London. Rather than travelling in to central london I decided to look for a hotel located close to the airport but also as cost effective as possible. The flights and accommodation for New York had been booked since early 2005 so the hotel I have to admit was something I had forgotton to book so when it came to September and the balance for the hotel was due, so I decided to pay the balance and realised that I needed to book the hotel for our brief overnight stay. Where to start I thought? So I went onto the Heathrow BAA website to try and find some hotels close to the hotel and as there was 4 of us we needed something within the budget and the hotels were coming out at £78.00 located within the airport, too expensive for me anyway so I decided to check out the old favourite the Travelodge. ~~*Making the Reservation*~~ I logged onto the website and typed in the area, Heathrow Heston popped up, I had never heard of Heston but it stated that it was just 0.7miles from Heathrow perfect. On the right hand side of the hotel page was an offer stating saver rooms for £26.00 andsupersaver rooms available for £10.00 perfect so I logged the dates that we required the rooms which was 5 December 2005, the super saver prices were available so I placed the two rooms in the basket to purchase. This allowed me to continue searching for alternative hotels that may be more suitable but after 5 minutes of searching I decided that the Heathrow Heston was the best hotel for us and went to the check-out. I checked I had booked the correct date with the flight tickets and confirmed the number of rooms required. 2 family rooms non smoking. Total cost £10.00. I reguarly book rooms with Travelodge on their website so I had a unique username and password which stored my personal details so all I had to enter was my form of payment which was a credit or debit card, there was no charge for using either card so I proceeded to enter my card details and confirmed that I wished to make the reservation. Once this was done I was provided with my reservation number and an email confirmation followed on shortly. ~~*Special Requests*~~ As with all travel lodge hotels you can make special requests at the time of your reservation, as there were 4 of us travelling I wanted to request two rooms that were located close together so I called through to the hotel and asked them to see if they could locate the rooms next to each other and to also advise them that due to our late international flight we would be arriving at the hotel later than the standard check-in times so of course we wanted to ensure that we did not lose our room, the staff were very helpful and said that they would do their best to accommodate our special requests. ~~*Getting to the Hotel*~~ I always panic about getting to the hotel in an unfamiliar area, so I decided to print off the directions from the AA to ensure that if we needed to get to the area I had the directions to get there. As we arrived in Heathrow there was a bit of confusion and I went to ask the information service if we could use the hotel shuttle bus which tickets could be bought on the bus, this took you to most of the surrounding areas. I was told that this travelodge was a drop off point so we proceeded outside to bus and was told by the conductor that this hotel was not serviced, great I thought, off I went to the information desk again and told them that I had been given the wrong information and they said that the hotel was not serviced by the shuttle service or even the taxi cab rank this is due to the fact that it is located on the motorway of the actual airport campus that it would cost us more to get a black cab as they would charge us for a 2-way journey and recommended that we call the local taxi company that would be half of the cost. The lady on the information desk provided me with a telephone number and off I went again to phone the taxi company and they told us where they would collect us and took my mobile number to call me once they arrived. The fare cost us £14.00 and the journey took approximately 10 minutes. ~~*The Location*~~ Heathrow Heston is located between J2/3 M4 West and Eastbound. Make sure you know what side you are staying at as there is a Travelodge located on the Eastbound and Westbound and if you get dropped off at the wrong one you are responsible for getting over the other side of the motorway. ~~*Checking-in*~~ Check- in at the travelodge is 2pm although we arrived much later as our flight only landed in Heathrow at 8pm so I was glad that we had let the hotel know that we would be arriving later. We arrived at the hotel and check-in was simple the rooms were reserved under my name and we just needed to check my personal details and sign the terms and conditions with the stay. We were then provided with our keys and asked if we wished to purchase breakfast to which we replied with a united "No". In the foyer was a leaflet stand with plenty of things to see and do during your stay in London and a vending machine offering food snacks and drink. To access the bedrooms, you go straight ahead past the reception area through the door and the rooms are located to the left and the right, we were located on the bottom floor to the left which was just before another set of doors leading on to more rooms. ~~*The Room*~~ As I had stayed in Travel lodge hotels before I pretty much knew what to expect. We were booked into a family room which offere the following facilities:- > King Size Double bed with quilt > Ensuite bathroom with bath and overhead shower and toilet > Direct Dial using your credit or debit card for payment > Colour remote control television > Tea and coffee making facilities > 2 bath towels and a hand towel > Complimentary soap and shower gel > Sofa bed with pull out mattress > Extra duvet, sheets and pillows Advertised in the room and in reception is a breakfast bag which is £4.00 and in the bag is a banana, croissant, cereal complete with milk and spoon, orange juice and a large cup for you to take a cup of tea and coffee away with you from your room. We never opted for this as we wanted to ensure that we had a good night's sleep without being woken up and thought by the time we checked out then we would be ready for lunch. The hotel offered a peaceful stay there was no noise from the motorway and the guests were pretty quiet too considering the corridors are narrow and you can normally hear people talking as they pass your room, and if this did occur I must have been dead to the world as I was shattered. The room was clean and comfortable and what more could you ask for, for the price of £10.00. When it was time to check-out I noticed that the cost of the room should of been £ 54.95 so that was a real saving to get it for just £10.00. All that was required at the check-out time of 11am was to drop your keys in reception and that was it your trip to the travel lodge was complete. Heathrow Heston M4 Eastbound M4 Motorway Phoenix Way Hounslow Middlesex TW5 9NA This is located in the Moto Service area which offered a Burger King, Little Chef and a convenience store but this closed at 11pm. For a short overnight stay this hotel is ideal if you are waiting for a connecting flight and you cannot go wrong for the price.
Picture the scene if you will..... you have just got off a long and tiring flight from Kuala Lumpur to Heathrow (and surprise, surprise - it is raining), you have in tow three very tired and irritable children all refusing to carry their own backpacks (whine, whine, we want to go to the toilet mummy), you have 4 large suitcases and 3 pieces of handluggage (all colour co-ordinated mind you). You struggle through customs, you struggle to the Hotel Hoppa bus stop, you struggle onto the bus, you drive round and round in circles for endless hours to go to other terminals and other hotels (whinge, whinge, we really NEED to go to the toilet mummy)...... then, lo and behold, in the distance you see it, like a mirage, a vision, a dream come true.... your Travelodge! A happy ending to a stressful tale? Don’t get your hopes up. The bus hasn’t stopped yet. Oh, now it has. Let’s get out shall we and see what happens next. This building has certainly seen better days, looks a bit tired compared to those nice hotels we dropped other passengers off at. Mind you, this IS a budget hotel, lets give it a chance.... Hang on, what’s going on here? Where’s the front door? Surely not a small heavy door to contend with, not with all this luggage? Good grief. Hang on a minute, someone hold it open while we struggle through.... whoa - steady on there, there’s a flight of stairs to contend with now, who was the idiot that designed this entrance?? Bump, bump, bump, down we go, suitcases and all, this is a lot like hard work. It had better be worth it. (Mummy, so-and-so pinched me, no I did’nt, she started it.... we need the toilet..... now I’m starting to feel pre-menstrual....) At least the receptionist will give me a smile (no, obviously you have to pay extra for that). Communication is carried out by grunts and gestures, pointing and pen passing. We asked for inter-connecting rooms. Apparently they do n’t have any. But we booked them. Sorry, no can do. AAAAAGGGHHH! Time to give up and admit defeat and just lie down and sleep. Walk along with me to the lift and watch as I push the button, two of the children step inside in front of me and the door promptly closes behind them. Panic! (Help Mummy, we don’t know what to do... Mummy!) Finally they work out how to push the button marked ‘Door Open’ and rush into the arms of their irate mother (Mummy, we are never going in a lift again, scared!) After much motherly comforting these children get over their trauma and once again we set off, up in the lift, along the corridor, (why does it smell of cigarettes when it is supposed to be non-smoking...), through more heavy double doors (don’t forget all those suitcases), and finally we come to the rooms, struggle with the new fangled key cards..... and we are IN!!!! Now comes the fun part.... are you sitting comfortably? Then I will begin.... Why does the air conditioning not work in one room? Why does the air conditioning work in the other room but the whole unit comes off the wall exposing circuitry when you adjust it? Why is the lamp shade broken? Why is the sofa bed cover ripped? Why is the sofa bed mattress stained with something rather unpleasant.... I won’t elaborate there if you don’t mind, I have just eaten.... Why is there an opened milk carton on the hospitality tray? I could have poured that into my coffee and had a belly full of bad bugs. Why is the bed sheet a very peculiar colour.... in patches..... I think I will sleep on top of the duvet tonight dear. Why hasn’t the sink got a plug, in fact why has it just got a big hole where there are really bad smells coming out of? (Be careful you don’t drop anything down that hole dear.....) Why is the shower adjuster just not there? Maybe it fell down that hole..... (Mummy, why does this room smell funny? Don’t know dear - better not to ask....) (Mummy, look - cobwebs!) Let’s just give and up go to bed, too tired to go back down and complain, we still have a 250 mile coach trip home tomorrow. Things will look better in the morning. And at least the kids have gone to the toilet at long last. OK, come on kids, time to go. (Mummy, why is that man smoking in the lift when it says NO SMOKING... sssshhh, dear. Mummy, can’t that man read... I can read what that sign says, why can’t he? SSSHHHHH DEAR!) Oh, heck, we’ve checked out (no receptionist to complain to, just put your key card in the box as you leave) and now we’ve got to go back up that flight of steps and through that heavy door again. Should have had my 3 Shredded Wheat this morning. Still, it’s worth the effort just to get out of this place. Fast forward a couple of weeks, the suitcases are unpacked, the sun cream is back in the bathroom cupboard, the photos are all in the album and lazy, hazy days in the sun are but a distant memory... but the Travelodge experience is not. Now what is the address for their customer services department, oh, yes, here it is..... I now have in my possession a rather impressive certificate on grey paper with silver embellishments which apparently entitles me to a free night accommodation of my choice in any Travelodge, (we hope you enjoy your stay!). Thanks Travelodge, but no thanks, don’t think I’ll bother. I don’t believe I expected too much from a budget hotel, I think cleanliness and safety should be expected at any level of accommodation. When you consider that travellers from all around the world stay here before catching onward flights or setting off to see Britain, I feel sad that this is the reception, the first impression, that they get. And you should see the prices of chilled drinks in the lobby! Oh, and apparently t he guest room cleaners are all going to go on a refresher course... seems like a good idea to me.
We had the pleasure of staying last Saturday night at the Travelodge Heathrow. We weren’t on our way to sunnier climes but to a 50th birthday party being held at the BA club. Due to the likelihood of us consuming a quantity of alcohol we looked for a budget hotel near the airport and wound up staying at the Travelodge. ~~~~ The Price ~~~~ The regular room rate is £49.50 but we got a deal through the Mail on Sunday putting our accommodation price down to £35 for room only the charges are per room rather than per person. Deals like this are commonplace and worth looking out for. I was somewhat surprised to be charged £5 for one nights parking at this hotel, I thought that was a little extreme. Many people use hotels near airports as somewhere to park whilst they are away but to do so here would cost more than the long term car park as the rate is £5 per night. ~~~~ The Room ~~~~ I was pleasantly surprised by the standards of the rooms, as were my parents and cousins who we went to the party with. There was a large wardrobe, a dressing table, easy chair and table, spacious bathroom (both bath and shower) and a double bed. The standard trouser press and hairdryer were also present along with a kettle and tea and coffee (but no biscuits!). I have paid more to stay in hotels and found less comfortable accommodation. The television showed all five terrestrial channels plus a sports channel, movie channel, cartoon channel and some radio stations. The television in my parents room didn’t work properly and they only got 3 terrestrial channels and radio 1, fortunately the stay was too short to warrant a complaint. ~~~~ The Freebies ~~~~ Now I travel regularly on business and keep a whole basketful of hotel freebies in my bathroom for guests to use. This hotel was a bit short on the freebie side, in our bathroom there was one small bar of soap and one small bottle of gentle body and hair wash. My parents found none of this in their room. Included in the price of your stay are free morning papers which we duly ordered but didn’t arrive. When we checked out we asked about the papers and were told they hadn’t been delivered to the hotel. ~~~~ The Bar & Restaurant ~~~~ Well we didn’t actually eat in the hotel as we were off to a party. Breakfast was very steeply priced at £8 for full English and £5 for continental. Although this is a pretty standard hotel price it seemed a little out of keeping for a budget hotel. Fortunately we were invited to a relatives house for breakfast. We did sample the bar though, my Dad was late getting ready! The prices were not too steep with a bottle of Heineken at £2-50, but there were no draught beers. ~~~~ The Location ~~~~ This hotel is situated very close to Heathrow Airport (although we were not bothered by noise) and as such is convenient if you are taking a flight. There are directions on their web-site but all three couples using these got very lost. Finding the hotel added an extra half hour to our journey. If you are heading here make sure you have your London A to Z in the car, we would never have got there without ours. ~~~~ The Bottom Line ~~~~ As a budget hotel this will certainly meet your needs. The rooms are of an excellent standard for the price but the parking charges are very steep. I would stay there again if I needed to.